1122 Customer Interaction Jobs - Page 38

Job Title: Front Desk Receptionist (Female Candidates Only) Work Days: Friday to Sunday (Part-Time) Work Timings: 10:00 AM to 8:00 PM Locations: Whitefield & JP Nagar (Openings available in both locations) Salary: 10,000 15,000 per month (based on interview and experience) Job Summary: We are looking for a presentable, professional, and customer-oriented Part-Time Front Desk Receptionist to manage front desk operations during weekends. You will be the first point of contact for our clients and guests and play a key role in ensuring a welcoming experience at our Experience Centre. Key Responsibilities: Greet and welcome walk-in clients and visitors in a friendly and professional manner Answer incoming calls and redirect them appropriately Maintain front desk and reception area cleanliness and organization Assist in scheduling appointments and coordinating with the design/sales team Record visitor details and maintain logs Handle basic administrative and clerical tasks as needed Ensure smooth visitor flow and client experience Requirements: Prior experience in front desk/receptionist or customer service roles preferred Good communication and interpersonal skills Proficient in English and local language (Kannada, Hindi preferred) Basic knowledge of MS Office (Excel, Word, Outlook) Professional appearance and demeanor Available to work Friday to Sunday, 10:00 AM to 8:00 PM Candidates staying near Whitefield or JP Nagar preferred

Receive and respond to inquiries from INDIAMART. Prepare Quotation with MS office Tools. Send Quotation and work toward closing the deal. Respond to sales inquiries through calls or emails. Communicate & follow up with potential clients.

Job description Dear Candidate, Greetings from Teleperformance...!!! We Have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and driven individuals to the roll of customer service and sales Representative. Walk in with your resume and walk out with an offer carry Id Proof and Resume on below mention Location.. Location: Teleperformance Plot No - 94-95/96-97, Udyog Vihar, Phase-4, Gurgaon, sector 18 Landmark opposite to airtel building and Seva tower (Nearest Metro Station MG Road) Key Responsibility : Provide top-notch customer service to clients via calls. Understand customer needs and promote products or service effectively. Meet and exceed sales targets and KPIs Handle customer inquiries, resolve issue, and provide product information. Maintain accurate records of interactions in our CRM system. Up sell and cross-sell products or services to maximize sales opportunities. Requirements : Graduation and under-graduate both can apply. Strong communication and interpersonal skills. Excellent problem solving abilities. Proficiency is using customer service software and CRM systems. Ability to work in a fast - paced and target- driven environment. Flexibility to work in rotating shifts and off. Benefits: Competitive salary with performance-based incentives. Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment. How to Apply : If you are ready to take your career to the next level dynamic and rewarding environment, we'd love to hear from you. Please send your resume with detailing your relevant experience to below mentioned details. Regards, Shrijata Ghosh 7042778971 shrijata.ghosh@teleperformancedibs.com

SUMMARY Opening for International Customer Support role in Bangalore, salary upto 5.75 lpa Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Salary: Fresher Salary: 5.25 lpa Experience Salary: Upto 5.75 lpa Requirements Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate fresher with a minimum of 1 year experience in BPO and above can apply. Note: Both fresher and experienced candidates can apply for this role.

Key responsibilities include managing assigned customers and products, active involvement at multiple levels within the organization in discussions and decisions for existing and future business developments; identify, select, and be responsible for the assigned territory and the results to accelerate growth and profitability for our inherited and developed customers within (Immediate Joiners will be preferred) Roles and Responsibilities Preparing Quotation & submit orders. Work on new RFQ's Meeting new & Existing clients Co-ordinate with digital marketing team Prepare costing & PPTs On-boarding the new customer Preparation of NDA's Leading the marketing team towards organizational goal Services existing accounts and establishes new accounts Keeps management informed by submitting activity and reports. Monitors competition Working on NPD Resolves customer complaints Provide Customer sale records to management Desired Candidate Profile BE Mechanical would be preferred Experience in automotive industry would be add-on benefit Hands-on experience on MS office Multilingual If interested share your resume Whats app- 8884101801 (Priyanka, Recruiter) email- hr@pavithrasprings.com

Roles and Responsibilities Handle customer complaints related to automobiles, warranty management, and after-sales service. Provide excellent customer interaction and handling skills to resolve issues efficiently. Manage customer queries and concerns in a professional manner. Ensure timely resolution of customer complaints through effective communication with internal teams. Maintain accurate records of all interactions with customers.

Role & responsibilities: Drive the safety culture within team and on lines and ensure use of PPE by all Carry out safety audits and liaison with the safety guideline as per the EHS mandate Customer Quality: Interaction with overseas customer for quality resolution Maintain customer 8D/PPS status; 8D closure within 7 days Statistical analysis & 8D for all issues monthly Develop and maintain check sheets for PDI parts Resolution of Inhouse Quality problems from Line and SIPS Supplier development Carry out Inhouse process Audits as per Plan & NC closure Monitoring 8D status of customers Calibration of equipment RFT drive Checksheet/CTQ sign off with customer

To coordinate for Site Complaints from Factory for "Immediate Correction" at site. To be a part of CAPA Team to ensure CAPA against each site complaint by helping in Root Cause Analysis. To centrally coordinate for "Spare Part Activities" from factory. To develop Indian Versions of Operation & Installation Manuals & Control Manuals for machines / accessories. To work as a part of dispatch team to conduct pre-dispatch inspections. To coordinate with respective departments to control the short or false supply to site.Great understanding of QA Processes. Collaboratively work with team to achieve FTR at each process Work accordance with planning & do execution, Work on challenges faced during, find our solution for the resolution of challenges. Expert in handling FAT/ TPI / Customer for FAT. Analysis of customer complaints & support for the CAPA process. Work on Continuous improvement process. Get consultation from Manager for clarification on part discrepancies. Knowledge about Qualification Documents / Certification / Calibration procedures of parts Knowledge about pharma machineries & testing procedure. Knowledge about standard Auditing processes & NDT processes (ISO, ASME etc) To work as a part of FAT Team for highlighting issues affecting installation at site & getting those corrected from respective depts. To ensure the Site Installation time is reduced with effective I-FAT. To review the Validation Documents during I-FAT to ensure Site & Customer Requirements are addressed in the documentation, To review Mechanical BOM, ensuring all the material required on the site holding installation is added to BOM & being dispatched along with machine. To implement learning from the site in I-FAT protocols for all machines to ensure maximum possible tests are conducted in factory for Electrical & Mechanical Items. To develop methodology to minimize or eliminate Software modifications required at site during installation. To re-structure the packing slip to add Tag No. to the packing slip & streamlining the process of packing slip generation for Electrical & Mechanical Items, People development Guide the team for the Self certification, FTR Process, Compliance to customer expectation. Key Result Areas- Development of strong relationship with CFT Members to achieve quality at source in each activity. Ensure compliance with quality standards and procedures. Identify the opportunities for process improvement to enhance a product quality streamline inspection procedure & optimise the efficiency without compromising safety & compliance to customer expectation

Overview With excellent communication skills, as a Technical Support Executive, your role involves direct customer interaction, presentation, helping onboarding new clients, supporting existing clients with any change, and troubleshooting any problem with our product. Experience level: 0-3 years . Job location: Bangalore Employment : Full time, Permanent No. of positions : 10 Work mode : Work from office Salary: As per the company standard Key responsibilities Minimum qualification Benefits Apply Now Key responsibilities Client onboarding Software support Account administration/management Analyzing and reporting Communication skills Troubleshooting technical issues Client profile creation Interpersonal skills MS office Minimum qualification Any graduate, any post graduate Benefits Competitive salary based on experience and skills. Ensuring work-life balance for employees. Opportunities for professional growth and development.

Job Description: Make calls to qualify leads received from various Social Media Platforms. Engaging with prospects to gauge interest and qualify leads. Maintaining ,updating and documenting prospects data. Ability to manage multiple leads, prioritize tasks and keep track of progress. Eligibility: Any degree. Freshers /0-1 years experience are also welcome. Must be fluent in English ,Telugu . Should be passionate about customer interaction. Willing to work in rotational day shift and rotational week off. Candidates from Chennai Only Immediate Joiners only.

Job Description: Make calls to qualify leads received from various Social Media Platforms. Engaging with prospects to gauge interest and qualify leads. Maintaining ,updating and documenting prospects data. Ability to manage multiple leads, prioritize tasks and keep track of progress. Eligibility: Any degree. Freshers /0-1 years experience are also welcome. Must be fluent in English ,Tamil and Hindi . Should be passionate about customer interaction. Willing to work in rotational day shift and rotational week off. Candidates from Chennai Only Immediate Joiners only.

Required Skills: 1. Candidates should be fluent in Punjabi Language. 2. Experience in the telesales for any BPO voice process will be preferred. Requirements: 1. Minimum 12th Pass Required. 2. Minimum 1 year of relevant experience in telesales profile. 3. Interaction with customers & good convincing skills will be considered. 4. Good Verbal communication skills. 5. Clear diction and clarity in speech. Keywords Telesales Executive,Punjabi,communication skills,voice process,customer interaction,Telesales*

We are seeking a results-oriented Tele Sales Executive with at least 6 months of experience in a sales or telemarketing role. The ideal candidate will possess strong communication and interpersonal skills, and thrive in a fast-paced environment. If you have a passion for sales and a drive to exceed targets, we want to hear from you! Key Responsibilities: Conduct outbound calls to potential and existing customers to generate sales and meet or exceed sales targets. Engage in product or service discussions with customers to understand their needs and offer suitable solutions. Maintain and update accurate records of customer interactions and sales in the CRM system. Handle customer inquiries, provide information on products or services, and address any concerns or objections. Collaborate with the sales team and management to develop effective sales strategies and improve performance. Continuously develop knowledge of the companys products, services, and market trends to effectively communicate with clients. Requirements: Minimum of 6 months of experience in a sales, telemarketing, or similar role. Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone. Ability to work efficiently and effectively in a fast-paced and target-driven environment. Proven experience in sales is a plus but not mandatory. Excellent organizational and time management skills. Proficiency with CRM software and Microsoft Office Suite.

Field Sales Representative Experience: Fresher Qualification: 10th/12th/Graduate Industry: FMCG Must own a Bike/ Scooty (Mandatory) Benefits Attractive incentives Great opportunity to kick-start your sales career with a growing company. Apply Now or Refer Someone! Send your CV to: [HIDDEN TEXT] Contact us at: 8448861361

Field Sales Representative Location: Ghitorni (South West Delhi) Experience: Fresher Qualification: 10th/12th/Graduate Industry: FMCG Must own a Bike/ Scooty (Mandatory) Benefits Attractive incentives Great opportunity to kick-start your sales career with a growing company. Apply Now or Refer Someone! Send your CV to: [HIDDEN TEXT] Contact us at: 8448861361

GREETINGS FROM TECH MAHINDRA......!!!! JOB DESCRIPTION : ON Role: Customer Support Associate - Calls and Email support. Nature of Job: Resolving the queries of the customer via calls, Email and Chat. Qualification: Any Arts and Science and Engineering graduates can apply. Should have good communication in " Hindi and English" . Should have basic knowledge about Customer Support roles and responsibilities. Fixed Day shift and Two days Rotational week off. Work Location: Electronic City Phase 2, Bangalore. Experience: Min 0 months to 2 years. Candidates with minimum of 1 year work experience in email and chat will be an added advantage. UG: Any Graduate PG: Any Postgraduate. IMPORTANT NOTE TO APPLY : IF YOU ARE INTERESTED TO APPLY AND READY TO JOIN IMMEDIATELY - Share your Resume to SACHIN HR - SS00990805@techmahindra.com OR Contact @ 7026010789 (WhatsApp Only)

We are seeking a dynamic and motivated individual to join our team as a Quotation Executive. In this role, you will be responsible for preparing and managing quotations for our clients. The ideal candidate should possess a Diploma or Degree in Electrical Engineering, coupled with strong computer proficiency. We are looking for someone with excellent communication skills, a keen appetite for learning, and a passionate drive for success. Responsibilities: 1. Quotation Preparation: Prepare accurate and detailed quotations for big & small projects, ensuring all technical aspects are considered. 2. Project Analysis: Collaborate with engineering teams / technical personnel to understand their requirements and specifications for precise and comprehensive quotations. 3. Documentation: Maintain organized and up-to-date documentation related to Enquiries, quotations, contracts, and project specifications. 4. Communication: Communicate effectively with internal teams, clients, and suppliers to gather necessary information and ensure clarity in the quotation process. 5. Computer Proficiency: Utilize inhouse computer software and tools to streamline the quotation process, including proficiency in Microsoft Office and other relevant software. 6. Market Research: Stay informed about industry trends, market conditions, and competitor activities to contribute to competitive and strategic pricing. 7. Customer Interaction: Build and maintain positive relationships with clients, addressing inquiries and providing necessary information to enhance customer satisfaction. 8. Learning and Development: Demonstrate a hunger for learning by staying updated on the latest advancements in electrical engineering and related technologies. 9. Adaptability: Adapt to changes in project requirements, industry standards, and internal processes to ensure the agility required in a dynamic work environment. 10. Time bound activities - This is a time bound role and timely closing of Enquiry cases by ensuring proper inputs are taken Qualifications: Diploma or Degree in Electrical Engineering. Strong computer proficiency, including proficiency in Microsoft Office. Excellent communication skills with a flair for effective verbal and written communication. Passionate about learning and staying updated with industry trends. Demonstrated ability to work independently and as part of a collaborative team. Goal-oriented with a strong desire to succeed in a dynamic and competitive environment.

Join a team that designs, develops and integrates highly complex systems within Honeywell [SBG]. You will be integral in creating system solutions that meet the evolving needs of our customers. You will be involved in every aspect of the systems life cycle; from the front end of business development through product end of life. Key Responsibilities requirements analysis requirements decomposition systems design model based development system design systems integration systems validation & verification customer interaction project oversight project coordination budget/schedule responsibility YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics WE VALUE Knowledge of the systems development lifecycle Individual that quickly analyze, incorporate and apply new information and concepts. Diverse and global teaming and collaboration Ability to communicate with individuals at all levels in the organization Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done. Ability to adapt to change with ease Multi-tasking and has the ability to manage a variety of complicated tasks. familiarity with an understanding of data structures to provide analytical problem solving

Join a team that designs, develops and integrates highly complex systems within Honeywell [SBG]. You will be integral in creating system solutions that meet the evolving needs of our customers. You will be involved in every aspect of the systems life cycle; from the front end of business development through product end of life. Key Responsibilities requirements analysis requirements decomposition systems design model based development system design systems integration systems validation & verification customer interaction project oversight project coordination budget/schedule responsibility YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics WE VALUE Knowledge of the systems development lifecycle Individuals that quickly analyze, incorporate and apply new information and concepts. Leading diverse and global team Advanced with systems Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done. Ability to adapt dictated by project changes Multi-tasking and has the ability to manage a variety of complicated tasks and people Making autonomous decisions Some engineering experience

Join a team that designs, develops and integrates highly complex systems within Honeywell [SBG]. You will be integral in creating system solutions that meet the evolving needs of our customers. You will be involved in every aspect of the systems life cycle; from the front end of business development through product end of life. Key Responsibilities requirements analysis requirements decomposition systems design model based development system design systems integration systems validation & verification customer interaction project oversight project coordination budget/schedule responsibility YOU MUST HAVE Bachelor s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics WE VALUE Knowledge of the systems development lifecycle Individuals that quickly analyze, incorporate and apply new information and concepts. Diverse and global teaming and collaboration advanced with systems Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done. Ability to adapt dictated by project changes Multi-tasking and has the ability to manage a variety of complicated tasks. Some engineering experience an understandingof data structures to provide analytical problem solving

JD for Systems Engineer II Reporting to Systems Engineering Supervisor Travel: 30-40% (as per project requirement) Roles and Responsibilities: Basic and Detailed engineering of Instrumentation Systems and Execution of Field Instrumentation projects. Work closely with Project Lead, Engineering Supervisor, other Leads and Project Manager. Preparation of Instrument design basis, General Engineering specification. Preparation of Detailed Engineering database using latest software tools. Preparation of Control valve data sheets. Preparation of Field Instrument datasheets / enquiry specification (Flow, Level, Pressure, Temperature and Analyzers). Sizing of Control valves, Flow elements, field Instruments as per International standard using latest software. Evaluation of techno-commercial offer for Instrument items. Preparation of technical recommendation. Preparation of order specification. Vendor drawing review / approval. Interaction with Manufacturing Team (Factory) for manufacturing of Instruments, Testing, Calibration as per project requirements Interaction with commercial team for all project specific commercial matters. Preparation of Inspection and test plan of Field Instruments. Inspection and testing of Flow, Level, Pressure, Temperature Instruments and Analyzers. Preparation of Instrument Plot plans, Hook up diagrams, Termination drawings, Cable schedule. Preparation of specification for M.T.O. items. Calculation of M.T.O. quantities. Preparation of Installation tender. Supervision of Installation, calibration of field instruments Installation / Powering up of DCS / PLC system. Instrument loop checking. To read, understand P&IDs, Control Narratives, Logic diagrams, etc. Ensure compliance with quality / safety procedures during Engineering & Site execution phase. Identify possible improvement opportunities, share and contribute for its implementation Practice common methods, techniques, tools and products and provide feedback for future improvement Usage of engineering tools for optimization of Engineering hours Technical Skills: Should have minimum 6+ years of hands-on experience in: Basic and Detailed Engineering of Instrumentation and Control Systems - Being part of Basic, Detailed engineering, Testing and Commissioning. Hands on experience in using latest software tool for Instrumentation Engineering SPI Intools. Sizing of Flow Instruments and Control Valves using latest software tools like Conval, Flowcal Domain knowledge - Refinery, Petrochemicals, Pipeline, Oil & Gas Behavioral Skills: Execute, Plan & deliver as per commitments, Team player with Good command on Oral + Written communication in English. Strong ability to work as team player and acquire/share technical skills and competencies. Customer interaction capabilities during Project life cycle. YOU MUST HAVE Bachelor s degree (BE/B Tech - Instrumentation and Control Engineering) WE VALUE Knowledge of the systems development lifecycle Very good knowledge of basic engineering concepts of Instrumentation and Control Systems engineering Individual who quickly analyze, incorporate, and apply new information and concepts. Diverse and global teaming and collaboration Ability to communicate with individuals/team at all levels in the organization Individuals who are self-motivated and able to work independently, who consistently take the initiative to get things done. Ability to adapt to change with ease Multi-tasking and can manage a variety of complex tasksBachelor s degree from an accredited institution in a technical discipline such as the sciences, technology, engineering or mathematics

Berger Paints India Ltd ( British Paints Div ) is looking for Senior Retail Sales Officer to join our dynamic team and embark on a rewarding career journey. A Sales Officer is responsible for promoting and selling a company's products or services to customers. The job description typically includes the following responsibilities: Developing and implementing sales strategies to meet company goals Building and maintaining relationships with clients Identifying new business opportunities and exploring untapped markets Conducting market research and analysis to stay updated on industry trends and competitors Presenting products or services to potential customers and negotiating contracts Maintaining accurate records of sales and customer interactions Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences Achieving or exceeding sales targets and ensuring customer satisfaction Providing ongoing support to customers and addressing any concerns or issues Staying up-to-date with product and industry knowledge The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets

Berger Paints India Ltd ( British Paints Div ) is looking for Senior Retail Sales Officer to join our dynamic team and embark on a rewarding career journey. A Sales Officer is responsible for promoting and selling a company's products or services to customers. The job description typically includes the following responsibilities: Developing and implementing sales strategies to meet company goals Building and maintaining relationships with clients Identifying new business opportunities and exploring untapped markets Conducting market research and analysis to stay updated on industry trends and competitors Presenting products or services to potential customers and negotiating contracts Maintaining accurate records of sales and customer interactions Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences Achieving or exceeding sales targets and ensuring customer satisfaction Providing ongoing support to customers and addressing any concerns or issues Staying up-to-date with product and industry knowledge The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets

Senior QA Engineer Company Overview: Virtana delivers the industry s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform. Position Overview: As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If

About Job As a Customer Support Executive in our fintech company, you will be the first point of contact for our clients, providing exceptional service and support across various channels. Your role is crucial in ensuring customer satisfaction, resolving inquiries, soft reminder for collection/repayments and contributing to the continuous improvement of our services. Key Responsibilities Customer Interaction : Respond promptly to customer inquiries via phone, email, chat, and social media, ensuring a seamless and positive experience. Issue Resolution : Address and resolve customer issues related to accounts, transactions, and services, escalating complex cases to appropriate departments. Account Assistance : Assist customers with account setup, balance inquiries, transaction status, and other account-related concerns. Feedback Collection : Gather customer feedback to identify areas for improvement and contribute to product and service enhancements. Documentation : Maintain accurate records of customer interactions, feedback, and resolutions in the companys CRM system. Compliance Adherence : Ensure all interactions comply with regulatory and data security standards. Collaboration : Work closely with technical support, product, and compliance teams for seamless issue resolution. Skills : Strong verbal and written communication skills. Ability to handle high-pressure situations professionally. Familiarity with CRM tools and ticketing systems is a plus. Knowledge of fintech products, banking, or payment processing is an advantage.