1272 Customer Interaction Jobs - Page 38

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Training. Experience: 3-5 Years.

Experience with customer interaction, requirements gathering, gap analysis and sound understanding of the software development lifecycle is a must Familiarity with the business processes of at least one of the verticals like Financial Services, Banking is a must Contributing best practices / Ideas to the product road map. Create the test scenarios and conduct functional validation. Excellent problem solving, presentation, written and oral communication skills Interact with clients during project kick-off, requirement gathering, gap analysis workshops, end user training and product delivery Create epics and user stories Below are some additional asks from the client. Ready to travel to onshore for short term up to 6 months. Working hours will be 2pm to 11pm. Mandatory Competencies BA - BA BA - Business Knowledge Beh - Communication and collaboration At Iris Software, we offer world-class benefits designed to support the financial, health and well-being needs of our associates to help achieve harmony between their professional and personal growth. From comprehensive health insurance and competitive salaries to flexible work arrangements and ongoing learning opportunities, were committed to providing a supportive and rewarding work environment. Join us and experience the difference of working at a company that values its employees success and happiness.

In This Role, Your Responsibilities Will Be: Implement to Emerson s project execution life cycle and maintain all relevant documentation, including technical and quality documents. Own the project and act as the primary connect with the customer for the entire scope of the project. Provide technical support to the Project Manager, assisting with activities such as scope reviews, kickoff meetings, resource planning, engineering planning, procurement support, schedule planning, quality control, project monitoring and control, customer interaction, risk management, organizational change, performance reporting, progress tracking, and project closeout. Analyze customer inputs and understand requirements such as Design Specifications, PIDs, Control Narratives, I/O lists, Instrument Index, and Operating Philosophies. Raise Technical Queries when needed. Lead a team of SW/HW engineers working on the project. Ensure compliance with the project s requirements. Develop system designs and review system architecture for the entire Coordinated Control and Safety System (ICSS). Perform I/O to Controller Assignment. Define software and hardware concepts, including third-party interfaces (e. g. , Modbus, Profibus, OPC). Develop software libraries, including logic and graphics, and build project-specific software templates. Perform software typical tests and develop I/O base control modules. Craft and develop customized, sophisticated logic and graphics. Build third-party interface databases/modules. Review and develop the Bill of Materials (BOM) for the entire system. Review all project-related documentation, including SW/HW and project management aspects. Develop internal test plans, verify cabinet builds, and perform internal testing. Conduct Third-Party Interface testing. Develop and implement Software (SW) FAT plans, Hardware (HW) FAT plans, and HW-SW integration plans. Perform coordinated testing between software and hardware and conduct FAT with customers. Build and handles-Built documentation and SAT plans. Perform SAT at customer locations and conduct loop checks on-site. Provide support for startup and commissioning activities. Be responsible for the coordination of lead age initiatives. Quality Control Assurance Implementation of EEEC IMS processes/documentation as when required throughout the project. Adopts to WA quality requirements and Customer s regulatory guidelines Practices and promotes First time right approach. Rigorously follows GDP (Good Documentation Practices). Other Duties Perform other additional specific duties, when requested by the business. These will, typically, be strategic in nature but could potentially be anything that the post holder is suitably qualified and experienced to undertake. These duties may be assigned to the person under mentorship of a supervisor. Who You Are: You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek advice from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain. For This Role, You Will Need: 5-8 years of relevant work experience in the field of process control and automation. DCS/SIS Design experience in Engineering Industry is desired. Preferably worked on Oil Gas, Refineries, Chemical, Petrochemical DCS/SIS design engineering projects. Preferred Qualifications that Set You Apart: Must be a bachelor graduate in Instrumentation, Electronics, Electronics Telecommunication. Our Culture Commitment to You At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. .

About the Role: We are looking for a Senior Team Lead with 1012 years of experience to lead a team of engineers or professionals in delivering high-quality projects. In this role, you will be responsible for managing people, projects, and processes to ensure smooth execution and successful outcomes. You will guide your team, make key technical decisions, and collaborate with other departments. Job Functions / Responsibilities: Able to execute and technically lead multiple projects at a same time Lead a team of 10 20 engineers Hands on programming/coding, and debugging Customer Front facing , Customer Communication, Customer value addition Continuous development of team to serve customer requirements in faster and efficient way Fit for onsite Assignments Ability for Pre-Sales Support / Proposal preparation Ability for Building/Mentoring Freshers/Jr. team members Openness to work upon various technology SDLC Requirement Understanding, Design, Development, Bug Fixing, code review Review and Documentation RS, Design, Test Plan/Test cases... On Time and Quality Deliverable New Candidate Interview and Evaluation Area of expertise: Strong practical hands-on with C programming and Debugging skills Strong technical project track record with Linux User Space application development Linux kernel device driver development from scratch Strong knowledge of at least one Linux kernel subsystem Experience of Linux kernel version 3.0 and above Working experience of architecting embedded systems lead feature and designs discussions within and across teams Board bring up hands-on with SoCs of Marvell, NXP, TI, Broadcom, Qualcomm etc. Understanding of various processor architecture like Cortex-A series, ARM series processors etc. and other general-purpose microcontrollers Build systems knowledge, like Yocto, Buildroot, CMake and Makefiles Strong knowledge of Git version control system Hands-on with various debugging tools like: gdb, valgrind, static code analyzer tools like cppchecker etc Experienced with customer interaction (US and Europe preferred) is a must Excellent analytical and problem-solving skills Fluent and confident English (verbal and written) Skills Required: OOPS Programming languages C++ Embedded GUI Development QT or similar Hardware schematics review and PCB debugging Knowledge of using tools like logic analyzer and digital oscilloscope Education Criteria: B.E. / B.Tech Electronics, Electronics Communication, Computer engineering

Roles and Responsibilities: Job Functions / Responsibilities: Able to execute and technically lead multiple projects at a same time Lead a team of 5 10 engineers Hands on programming/coding, and debugging Customer Front facing , Customer Communication, Customer value addition Continuous development of team to serve customer requirements in faster and efficient way Fit for onsite Assignments Ability for Pre-Sales Support / Proposal preparation Ability for Building/Mentoring Freshers/Jr. team members Openness to work upon various technology Project Execution life cycle Requirement Understanding, Design, Development, Bug Fixing, code review Review and Documentation RS, Design, Test Plan/Test cases... On Time and Quality Deliverable New Candidate Interview and Evaluation Area of expertise: Strong practical hands-on with C programming and Debugging skills Strong technical project track record with Linux User Space application development Linux kernel device driver development from scratch Strong knowledge of at least one Linux kernel subsystem Experience of Linux kernel version 3.0 and above Working experience of architecting embedded systems lead feature and designs discussions within and across teams Board bring up hands-on with SoCs of Marvell, NXP, TI, Broadcom, Qualcomm etc. Understanding of various processor architecture like Cortex-A series, ARM series processors etc. and other general-purpose microcontrollers Build systems knowledge, like Yocto, Buildroot, CMake and Makefiles Strong knowledge of Git version control system Hands-on with various debugging tools like: gdb, valgrind, static code analyzer tools like cpp-checker etc Experienced with customer interaction (US and Europe preferred) is a must Excellent analytical and problem-solving skills Fluent and confident English (verbal and written) Skills Required: OOPS Programming languages C++ Embedded GUI Development QT or similar Hardware schematics review and PCB debugging Knowledge of using tools like logic analyzer and digital oscilloscope Education Criteria: B.E. / B.Tech Electronics, Electronics Communication, Computer engineering

Three D Power Visualization Pvt Ltd is looking for TELECALLER to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines. Good Communication Skills Pleasant Voice Good Command On English, Marathi Hindi Language Marketing Skills Hardworking

Shashwat Fincap is looking for Telecaller to join our dynamic team and embark on a rewarding career journey Make outbound calls to customers to promote products and services, or follow up on recent purchases. Respond to customer inquiries and provide information about products and services. Resolve customer complaints and provide appropriate solutions. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. Meet and exceed sales and customer satisfaction targets. Continuously improve product and service knowledge to provide accurate information to customers. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. Follow all company policies and procedures, including those related to confidentiality and data security. Participate in training and development opportunities to improve skills and knowledge. Adhere to schedules and work efficiently under pressure to meet deadlines.

In-house Service Repair activities for Hydraulic Motors, Pumps and components as well as testing.b Strong interpersonal skills to interact effectively with customers and internal team members. Proactive attitude towards learning and adapting to new technologies and processes. Maintain accurate records of repairs, including parts used and time spent on each repair. Root cause analysis against components received for repair. Continuous improvement in processes for enhance work efficiency. Performing routine inspections, preventative maintenance to keep equipment in optimal condition. Fulfilment & adherence to HSE & ISO compliance and strict adherence to company internal processes, compliances, guidelines. Controlling of inventory for repair jobs in workshop. Minor repair activities and Inspection of components at site related to hydraulic drive system. Qualifications Essential Educational Qualification: Diploma / Bachelor's degree in Mechanical Engineering Preferred Educational Qualification: Bachelor's degree in Mechanical Engineering No. of years of Experience required: 0 2 years Additional Information Knowledge / Specialization / Experience / Expertise required in the areas like: 1. Fundamental knowledge of Mechanical/Electrical Engineering 2. Knowledge of hydraulic components and working principals. 3. Knowledge of hydraulic circuits. 4. Working experience with Hagglunds/Rexroth drive systems will be preferred. 5. SAP knowledge would be an added advantage. Type of Industry Preferred: Hydraulics Service Provider

Key Responsibilities 1. Technical Expertise Core Datacenter Technologies: Hands-on experience with servers, storage, virtualization platforms (e.g., VMware, Nutanix), and data protection tools (e.g.,Commvault, Veeam, Dell DPS). Cloud Integration: Basic understanding of hybrid and multi-cloud setups and integration with public cloud platforms like AWS, Azure, or Google Cloud. Virtualization and HCI: Practical expertise in virtualization (VMware) and exposure to hyper-converged infrastructures (Nutanix). Data Management: Experience in implementing and managing backup, recovery, and disaster recovery solutions. Network Security: Knowledge of security frameworks using tools like Fortinet and Checkpoint. Infrastructure Design: Ability to implement pre-defined architectures and contribute to design discussions. 2. Project Execution Implementation: Ensure successful delivery of datacenter solutions, meeting project timelines and quality standards. Documentation: Maintain accurate documentation for implementations, configurations, and customer-specific solutions. Risk Mitigation: Proactively identify and address potential project risks and issues. Process Adherence: Follow established methodologies (e.g., Agile, Waterfall) for project execution. 3. Customer Interaction Technical Assessments: Support pre-sales teams in assessing customer infrastructure and needs. Customer Support: Provide direct technical support to resolve issues during and after project deployment. Satisfaction Assurance: Maintain a customer-centric approach to ensure high satisfaction levels through quality delivery and support. 4. Reporting and Metrics Track and report project performance, including status updates, milestones achieved, and challenges encountered. Collaborate with team leads to ensure alignment with broader practice goals. 5. Certification and Learning Pursue and maintain certifications relevant to datacenter technologies (e.g., VMware Certified Professional, Nutanix Certified Professional, Fortinet NSE). Stay updated on emerging trends in datacenter technologies and best practices. Key Skills and Attributes Technical Skills: Proficiency in datacenter technologies and cloud environments, with hands-on experience in implementation and support. Problem-Solving: Strong analytical skills to troubleshoot and resolve technical issues. Communication: Ability to convey technical concepts clearly to both technical and non-technical stakeholders. Time Management: Skilled in managing multiple priorities and delivering projects on time. Collaboration: Team player who works effectively with internal teams and external partners. Qualifications Experience: 35 years in datacenter implementation, technical support, or similar roles. Certifications: VMware Certified Professional, Nutanix Certified Professional, Fortinet NSE, or equivalent certifications. Education: Bachelor's degree in computer science, IT, or a related field.

Roles Responsibilities: 1) Repair troubleshooting Tamron DSLR Mirrorless lenses 2) Interaction with Tamron customers 3) Managing repair back log, customer complaints, spare parts inventory 4) Handling escalated issues related to service 5) Record all details of customers coming for repairs 6) Coordinate with other ASC staffs and guide them 7) Reporting the repair data on daily, weekly and monthly basis Desired Skills Set: 1) Good repairing troubleshooting skills 2) Understand repair manuals, familiar with adjustment software 3) Good communication interpersonal skills 4) Good in reporting 5) Good knowledge of Windows applications such as Word, Excel, power point etc. 6) Photography knowledge will be added advantage 7) Time Punctuality

Roles Responsibilities: 1) Repair troubleshooting Tamron DSLR Mirrorless lenses 2) Interaction with Tamron customers 3) Managing repair back log, customer complaints, spare parts inventory 4) Handling escalated issues related to service 5) Record all details of customers coming for repairs 6) Coordinate with other ASC staffs and guide them 7) Reporting the repair data on daily, weekly and monthly basis Desired Skills Set: 1) Good repairing troubleshooting skills 2) Understand repair manuals, familiar with adjustment software 3) Good communication interpersonal skills 4) Good in reporting 5) Good knowledge of Windows applications such as Word, Excel, power point etc. 6) Photography knowledge will be added advantage 7) Time Punctuality

Diensten Tech Limited is looking for BMS Comissioning to join our dynamic team and embark on a rewarding career journey Commission and test Building Management Systems (BMS) to ensure proper functionality Diagnose system issues, troubleshoot errors, and calibrate automation components Work with clients and engineers to optimize building automation and energy efficiency Prepare detailed reports, document findings, and provide recommendations for improvement

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Vehicle market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and Branch Collection Managers in achieving the collections target at a Branch/Area office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 4 to 6 years of experience in Collections function Should have basic knowledge of Vehicle market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch/Area office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage the team of Collections Associates Maintain and prepare the Collections reports for the branch/area office

SUMMARY Opening for International Customer Support role in Pune, salary upto 5.75 lpa Only excellent English communication candidates can apply for this role (Both fresher and experience) Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Requirements Regular Graduate or Masters degree holder. Strong problem-solving and analytical skills. Ability to work in a 24*7 shift environment. Excellent English communication skills. Prior experience in BPO for non-technical graduates is preferred. Location: Pune - Work from Office Qualification: Any Graduate Shifts: 24*7 Work Experience: Any Graduate fresher or experience in BPO or customer service role can apply. Note: Undergraduates are not eligible for this position. Benefits Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

You’ll help grow and evolve the RBTX marketplace by integrating new automation solutions, products, and partners optimize the marketplace In collaboration with partners and colleagues, develop digital sales strategies to increase reach and engagement Required Candidate profile build and expand our partner and platform network to strengthen our local presence. Work closely with our international Low Cost Automation & sales to bring innovative solutions to life.

Representing the company in the assigned region. The incumbent will be responsible for Business Development is assigned region. Visiting customers & prospects presenting them the relevant products, attending the enquiries converting them into Sales

Roles and Responsibilities Provide expert advice on car purchases to customers, ensuring their needs are met and exceeded. Conduct test drives with customers to identify the best vehicle for them. Coordinate with sales teams to ensure seamless execution of financial pitches and negotiations. Maintain high levels of customer satisfaction by providing exceptional service throughout the buying process. Stay up-to-date with industry trends and product knowledge to offer informed recommendations. Desired Candidate Profile 1-5 years of experience in a similar role (car advisor or related field). Valid driving license required; knowledge of automotive market preferred. Excellent communication skills for effective customer interaction; ability to build strong relationships. Strong negotiation & closing skills; proficiency in sales process and financial pitching.

Role & responsibilities Need to achieve sales target on projects month on month through a team Ensure sales funnel management to achieve a higher conversion rate output. Target and achieve projects monthly, by ensuring new projects bookings. Training designers to ensure sales & enabling them to achieve their targets. Conduct sales presentations and negotiate deals with clients. Stay updated with industry trends, competitor activities, and new product offerings.. Collaborate with cross-functional teams to ensure seamless project execution and client satisfaction. Meet or exceed monthly, quarterly, and annual targets. Managing Designing Projects. Managing and ensuring the productivity and work output of a Team of Designers. Responsible for Customer Experience & Relationship Management. Training designers on technical details (wherever required). Managing/ leading design discussions. Preferred candidate profile 8-10 Years of Experience in Sales & Design for home interiors projects B.Arch/M.Arch/B.Des/Diploma in Interior 1.Proven track record of achieving or exceeding sales targets in the interior design industry. 2. Excellent interpersonal and communication skills. 3. Strong negotiation and presentation skills. 4. Ability to prioritize and manage multiple projects simultaneously. 5. Knowledge of the interior design industry, including product offerings, suppliers, and trends. Perks and benefits As per company norms

Preferred candidate profile Good English communication is mandatory. For all positions: Age: 18-27 For All Positions: Gender: Both Male & Female (Female profiles more preferred as on date). For All Positions: Qualification: Degree preferred (Min +2)

Reporting to Application Engineering Manager Travel: 10-15% Roles and Responsibilities: ETO( Engineered to order) proposal creation with discussion with sales, applications and engineering as well external customer ETO Proposal estimation Third party supplier technical evaluation and price discussion for proposal stage (not for procurement) Internal price validation through SAP Price optimization for ETO proposals- internal and external Technical discussion with customers & as when required along with sales Technical Skills: Should have minimum 6+ years of experience in: Estimation and proposal branch of any engineering project firms Industrial furnace/ oven and combustion related industry experience is added advantage. P&ID diagram evaluation/preparation Thermodynamics engineering knowledge is added advantage Behavioral Skills: Plan, Execute & deliver as per commitments Team player with Good command on Oral + Written communication Strong ability to work as team player and acquire/share technical skills and competencies. Internal and external customer interaction capabilities during proposal stage. YOU MUST HAVE Bachelor s degree (BE/B Tech - Instrumentation, Electronics, mechanical,) WE VALUE Very good knowledge of Control & Safety systems Individual who quickly analyze, incorporate, and apply new information and concepts. Diverse and global teaming and collaboration Ability to communicate with individuals within the project team. Individuals who are self-motivated and able to work independently, who consistently complete the assignments within schedule & 100% Quality. Ability to adapt to change with ease

Date Posted: 2025-05-07 Country: India Location: No: 27, MK Towers, Langford Raod, Shanthi Nagar, Bangalore - 560 027., India Job Description Will be responsible for providing safe working site for installation workmen at various construction job sites. Will adhere to Otis Safety, Ethics & Quality guidelines. The Person will be responsible for Installation of New Elevators & Escalators. The role requires involvement with the Sales Team during Pre-Bid Meetings and further to Site Readiness, Lift/Escalator Installation, Quality Inspections, Customer Interaction, Lift/ Escalator Handover both Internally and Externally. The Profile requires managing Portfolio of Lifts/ Escalator both in Government, Commercial & Residential sites and ensuring timely handover of Lifts/ Escalator with positive Margins and complying to Otis Safety & Quality Standards. Role requires managing team of Otis Employees namely Commissioning Engineers and Field Partner teams for Lift Installations. To ensure relationship management with customers at site. To ensure regular interaction with internal stake holders namely Factory, Finance, Field Engineering etc for smooth functioning of the Installation work in defined area. Cordial relationship with builders, architects, owners, Govt. Inspectors etc. Candidate specifications: Candidate should be BE/B.Tech- Electrical/Mechanical with relevant work experience of 8 to 10 years. Candidate should have prior experience of working in an elevator company and should possess team handling skills. Good communication skills- written & verbal for customer interaction. Should be proactive and self-starter. Job Description Will be responsible for providing safe working site for installation workmen at various construction job sites. Will adhere to Otis Safety, Ethics & Quality guidelines. The Person will be responsible for Installation of New Elevators & Escalators. The role requires involvement with the Sales Team during Pre-Bid Meetings and further to Site Readiness, Lift/Escalator Installation, Quality Inspections, Customer Interaction, Lift/ Escalator Handover both Internally and Externally. The Profile requires managing Portfolio of Lifts/ Escalator both in Government, Commercial & Residential sites and ensuring timely handover of Lifts/ Escalator with positive Margins and complying to Otis Safety & Quality Standards. Role requires managing team of Otis Employees namely Commissioning Engineers and Field Partner teams for Lift Installations. To ensure relationship management with customers at site. To ensure regular interaction with internal stake holders namely Factory, Finance, Field Engineering etc for smooth functioning of the Installation work in defined area. Cordial relationship with builders, architects, owners, Govt. Inspectors etc. Candidate specifications: Candidate should be BE/B.Tech- Electrical/Mechanical with relevant work experience of 5 to 6 years. Candidate should have prior experience of working in an elevator company and should possess team handling skills. Good communication skills- written & verbal for customer interaction. Should be proactive and self-starter.

Customer Interaction: Interact with customers via phone, email, and chat to address inquiries, resolve issues, and provide assistance. Issue Resolution: Troubleshoot and resolve customer problems with a focus on first-contact resolution. Escalate complex issues to the appropriate department. Product Knowledge: Develop a strong understanding of our products/services to address customer queries effectively and provide accurate information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and resolutions. Customer Feedback: Gather customer feedback and insights to contribute to continuous improvement in our products and services.

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and services Provide exceptional customer service to policyholders and address any concerns or complaints in a timely and professional manner Prepare and deliver presentations to agents and prospects Maintain accurate records of all sales activities and customer interactions Strong communication and interpersonal skills Strong analytical and problem-solving skills

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and services Provide exceptional customer service to policyholders and address any concerns or complaints in a timely and professional manner Prepare and deliver presentations to agents and prospects Maintain accurate records of all sales activities and customer interactions Strong communication and interpersonal skills Strong analytical and problem-solving skills