The Operations Analyst role is to provide technical support for the full lifecycle of the electronic discovery reference model (EDRM) including ingestion of data, quality control, document production and document review projects. The position will require attention to detail, multi-tasking, analytical skills, as well as someone who works well in a team. The candidate must be able to work under the pressure of strict deadlines on multiple projects in a fast-paced environment. Essential Job Responsibilities Utilize proprietary and 3rd party eDiscovery software applications for electronic discovery and data recovery processes. Load, Process and Search client data in many different file formats. Conducting relevant searches of electronic data using proprietary tools. Work closely with team members to troubleshoot data issues (prior to escalation to operations senior management and/or IT/Development), research software and/or techniques to solve problems, and carry out complex data analysis tasks. Providing end user and technical documentation and training for applications supported. Communicate and collaborate with other company departments. Generate reports from various database platforms for senior management. Generating written status reports to clients, managers, and project managers. Working closely with internal departments on streamlining processes and development of proprietary tools Qualifications & Certifications Solid understanding of Windows and all MS Office applications is required. Basic UNIX skills, understanding of hardware, networking, and delimited files would be an advantage. Experience with database applications and knowledge of litigation support software is desirable. Strong analytical and problem-solving skills are essential for this role. Demonstrated ability to work in a team environment, follow detailed instructions and meet established deadlines. A self-starter with ability to visualize data and software behavior and coordinate the two. Fluency in English (verbal and written) is required. Bachelor s degree or final year student, preferably in computer/technical or legal field or equivalent combination of education and/or experience required.

Relativity Application Engineer duties and responsibilities of the job: Relativity Application Engineer person is responsible for managing the maintenance, additional offerings, and resolution of incidents within the Relativity application and supporting systems. Relativity Application Engineer must be familiar with Relativity UI, server administration, networking, and SQL Server. The position demands an ability to manage multiple high-level tasks under pressure. Relativity Application Engineer roles are often responding to technical problems that occur abruptly and require immediate solutions. Knowing this, the following duties and responsibilities are generally included in the Relativity Application Engineer job description: Required Strong English skills, both verbal and written Current Relativity Certified Administrator (RCA) Relativity Skills for configuring and troubleshooting: Relativity Event Handler Express Case Dynamics/Fact Manager dtSearch and STR/highlighting best practices Analytics (Structured, Conceptual, Classification) front end configuration best practices Searching optimization and best practices Batching and Batch Sets Workspace performance optimization Viewer troubleshooting (hit highlighting, relational fields, layout issues) Relativity Desktop Client and Relativity Integration Points Producing from Relativity: Productions, OCR, DAT, Opticon Advanced view and layout configuration (multi-object inclusion) Pivot Profiles, Summary Reports and Dashboard Creation Field creation best practices Bulk user creation ARM (Archive and Restores) Processing and Processing Console Minimum of 3+ Years of eDiscovery technology or Application Support experience. Knowledge of the EDRM model and how the model maps to components of Relativity application. Skill in troubleshooting complex issues related to Relativity UI: Views, layouts, field creations, production, OCR, analytics, dtSearch , import and exporting issues, search creation and execution, user management, search term reports and highlight, processing, Relativity applications, and other critical application functionality as needed High Intermediate knowledge of MS Office Suite Examples: Excel - Fluency in pivoting, VLOOKUP analysis, chart creation, conditional formatting Word - Demonstrate layout experience, formatting knowledge such as document styles, document editing methodologies (track changes, commenting, etc.) PowerPoint - Understand Master Slides, animations, object linking, slide types, speaker notes Advanced plain text editor ( UltraEdit , Notepad++, VSCode , VIM, Emacs, etc.) Critical thinking knowledge and familiarity with the execution of Relativity standard Post-Installation smoke test Knowledge of Relativity upgrade process and patching routines Utilize enterprise tools Monitoring: Uptrends, SolarWinds, in-house Management: Remote Desktop Connection Manager, mRemoteNG , SSMS, vCenter, f5 UI Deploying/Testing third party application including LSI, Blackout, Veritone , etc Ability to run processes through either Windows Command Prompt or PowerShell Familiarity with ITIL processes and experience working with a support ticketing system like ServiceNow, Salesforce or Zendesk Ability to deliver regular training to colleagues. Collaborative and able to work well with others including members of RTT and other teams (CS, IT, GSS, etc.) Creative, analytical, and driven Willingness to participate outside of standard work hours for both troubleshooting, support of upgrades and maintenance. Ability to document advanced workflows for peers to follow Ability to document solutions that solve problems and clearly present these solutions Review and identify enhancements of new Relativity versions such as instance settings, agents, UI modifications, etc. Enjoys complex problem-solving and collaboration Skilled problem solver with ability to identify and/or resolve unforeseen issues and handle an extremely fast paced work environment. Ability to participate as a project team member and make and enact recommendations for routine problem solutions Ability to communicate and interact with internal and external partners to solve problems Ability to participate as a productive team member through timely completion of assigned tasks Ability to work independently as well as cooperatively as part of a team Ability to accept and work on business tasks that the engineer may not agree with Ability to independently resolve routine and non-routine problems Server Administration: Event Viewer, Resource and Performance Monitor, Windows Configuration (Features & Options, Environment Variables), Computer Management (System Tools, Storage, Services & Applications) Strong attention to detail Bachelors or 4-year Degree in Computer Science, Information Systems, Information Technologies, or suitable demonstrated experience in lieu of degree. T-SQL - 1.0+ years Write queries against EDDS & Workspace DBs Write and execute SQL CRUD commands. Some familiarity with SQL Server system databases Desired Relativity Expert or Master or demonstrated suitable experience Development experience: T-SQL - 2+ years Write queries that parse XML while iterating through multiple databases Extensive knowledge of SQL Server system functions PowerShell - 1+ year .net (C#) - 1+ year Prior experience supporting a Commercial Off The Shelf (COTS) application in an enterprise environment Advanced Server Administration including proficiency in: TCP/IP, DHCP, DNS, FTP, SSL, IIS, Certificate Management, Windows Services, Active Directory Server and Account Management, vSphere, SAN and NAS Storage Prior roles in Project Management Prior recognition of top performance within existing or prior organizations Working experience with: Legal Hold, LSI, Blackout, Veritone , NexLP , Brainspace Job Duties Regularly review the ServiceNow ticket queue and work on priority tickets. Identifying and resolving technical issues. Within Relativity maintain relativity license, resource pools, servers, agents, instance settings. Create Relativity Event Handlers utilizing Relativity Event Handler Express Providing technical support to teams within the organization, and to external clients when required Join Critical Incident Response Team (CIRT) and run CIRT checklist for troubleshooting, with ability to troubleshoot beyond checklist to bring final resolution. Regularly review the Service Now ticket queue and work on priority tickets. Conduct team discussion for challenging project/ticket/Task. Support project teams with the L2/L3 support of Relativity application issues. Managing coordination at a local and international level where required and regularly provide knowledge sharing and use internal communication channel effectively. Provide regular feedback to L1/L2 analyst to improve the knowledge. Work with external vendors, primarily Relativity, on tickets. Assist with workspace migrations to facilitate business growth. Any new technical / challenging task discuss with Manager and prepare the documentation. Maintaining and updating technical documents and procedures in team share point. Regular maintenance and advancement of relevant job skills and update skills matrix. Participate in Daily Shift Handoff Calls Test and deploy applications, event handlers and scripts. Gain an advanced understanding of third-party applications which includes SQL tables, workflows, and best practices Performs post upgrade testing of ARQ (internal) application Preparing maintenance plans and upgrading schedules for the relativity application. Prepare Pre-upgrade Runbook/Checklist. Prepare Core and Non-Core application report and validation. Prepare documentation or update in post-mortem challenges faced during Relativity upgrades. Audit upgrade runbook/checklist points to ensure all steps were followed Deploying/Testing relativity Hot fix & Rap file deployments Work with Relativity Company to resolve issues Review Relativity Release notes and identify enhancements such as, but not limited to, agents, features, and instance settings. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

The Payroll Specialist is responsible for supporting payroll processing and administration. This role ensures accurate and timely payroll services, compliance with regulations, and effective communication with employees. Essential Job Responsibilities Support payroll processing and ensure accuracy and timeliness. Assist with payroll administration and services. Ensure compliance with payroll regulations and tax requirements. Provide excellent customer service to employees regarding payroll inquiries. Document and maintain accurate payroll records. Collaborate with finance and HR teams to ensure seamless payroll operations. Assist with payroll software implementation and maintenance. Support payroll reporting and analysis. Qualifications & Requirements Education: Required: Bachelors degree in Accounting, Finance, or a related field. Preferred: Masters degree in Accounting or a related field. Experience: Required: 2-3 years of experience in payroll administration or a related role. Preferred: Experience with payroll software and systems. Skills: Accounting Communication Deadline Management Detail-Oriented Finance High Accuracy Payroll Administration Payroll Processing Payroll Services Payroll Software Payroll Taxes Reporting and Analysis Certifications: Required: None Preferred: Payroll certification (e.g., CPP, FPC) Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

The Senior Network Engineer is responsible for providing advanced support and maintenance for the organizations network infrastructure. This role involves troubleshooting complex network issues, ensuring network security, and collaborating with various teams. Essential Job Responsibilities Provide advanced support and maintenance for network infrastructure. Troubleshoot complex network issues and implement solutions. Ensure network security and compliance. Collaborate with various teams to ensure smooth network operations. Document network configurations and processes. Qualifications & Requirements Education : Bachelors degree in Information Technology, Computer Science, or related field. Experience : 7-10 years of experience in network engineering. Skills : Communication Customer Satisfaction End-to-End Project Management Enterprise Network Firewalls Functional Testing High Accuracy Local Area Network (LAN) Network Administration Network Design Network Engineering Network Infrastructures Network Security Professional Collaboration Teamwork Technical Documentation Management Certifications : Cisco Certified Network Professional (CCNP), CompTIA Network+. Physical Requirements : Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary: Join us as an Operations Analyst I, taking charge of a specific project segment. Your role involves meticulous data preparation, processing, and quality control to deliver exceptional results to our clients within tight deadlines. If youre eager to kickstart your career in a thriving industry, seize this opportunity. Job Responsibilities: Familiarize yourself with our proprietary software (NUIX, Relativity) and established workflows. Effectively communicate project updates across all organizational levels. Ensure work aligns with the companys high-quality standards. Investigate errors, anomalies, and proactively prevent future issues. Self-driven and motivated, Strong critical thinking and troubleshooting skills. Manage multiple projects concurrently, adapting to changing requirements. Experience in Electronic Discovery data processing. Proficient in Microsoft Office. Exceptional attention to detail. Effective in independent and team-based work environments. Skills and Qualifications: Familiarity with Windows Operating System. Proficiency in Microsoft Outlook and Office applications. Knowledge of litigation support applications (IPRO, Nuix, LAW, Relativity, Concordance, etc.). Proven experience in a fast-paced technical environment with tight deadlines. Demonstrates urgency, initiative, and ownership. Efficient work-style with a focus on continuous process improvement. Excellent written and verbal communication skills. Strong organizational skills with meticulous attention to detail. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary: The role involves providing voice and email support for IT Helpdesk tickets, resolving issues within SLA, and escalating problems as necessary. Key responsibilities include maintaining SLA, deploying and maintaining desktops/laptops, ensuring end-user devices are up-to-date with antivirus, maintaining IT asset inventory, managing user accounts, and following ITIL processes.. Essential Job Responsibilities: Provide first-level support for IT Helpdesk tickets, resolving within SLA. Maintain a 98.9% SLA in resolving incidents. Build, deploy, and maintain desktops/laptops with required software. Ensure end-user computing devices are up-to-date with antivirus and run weekly scans. Maintain and update IT asset inventory. Manage onboarding and offboarding user accounts. Follow ITIL processes and procedures. Maintain access control biometric and DVR systems. Qualifications & Characteristics: Preferred degree in Computer Science (B.Tech, B.Sc.). Professional Certifications (MCP, MCSE, CCNA). 5 years of relevant experience in an IT ServiceDesk role. Experience supporting and maintaining IT desktop infrastructure for a minimum of 400 users. Strong knowledge of Windows 8/10 and Windows Server 2008/2012. Experience in managing user accounts and distribution groups in AD, Exchange, and O365. Strong networking troubleshooting skills (LAN/WAN/Wi-Fi) and VPN client connectivity. Experience in managing and troubleshooting Outlook client and server issues. Understanding of antivirus, spyware, and malware detection and prevention. Knowledge of DNS, DHCP, File server, and print server. Experience in maintaining software/hardware inventory. Excellent troubleshooting skills in software and hardware installations and configurations. Proficient in managing Windows 8.1/10, AD accounts and groups, MS Office 2013/2016/O365, McAfee, ticketing systems (ServiceNow), and hardware knowledge of laptops and desktops. Understanding of LAN/Wi-Fi/WAN, DNS, DHCP, file and print server, and Office 365. Certifications such as MCSE/MCSA. Excellent written and spoken English skills. Good understanding and working experience with ITIL processes and procedures. Quick learner, self-motivated, and a good team player. Flexible to work in rotational night shifts. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Description Summary: The CDR Analyst plays a crucial role in our Cyber Incident Response team, responsible for analysing review protocols, applying protocol rules and guidelines, coding various types of documents, and extracting data from complex files. Proficiency in Microsoft Excel, including advanced features like macros, is essential for success in this role. The CDR Analyst will work with various document formats such as PDF, TXT, PNG, DAT, and more. Attention to detail and data accuracy are paramount in delivering top-quality service to our clients. Job Responsibilities: Analyze review protocols and understand the rules and guidelines specified. Code a wide range of documents in accordance with the established protocols. Extract data from complex files, ensuring precision and completeness. Utilize Microsoft Excel extensively, including the use of macros and advanced features. Work with various document formats, including but not limited to PDF, TXT, PNG, DAT, etc. Collaborate with the Cyber Incident Response team to enhance data analysis and breach response efforts. Maintain a high level of accuracy and quality in all data-related tasks. Perform data manipulation and analysis to support incident response activities. Contribute to the continuous improvement of data analysis processes. Assist in the development and implementation of data-related strategies. Stay updated on industry trends and best practices in data analysis and response. Education & Qualification: Graduates or Post-graduates degree with a minimum of 2+ years of experience in Microsoft Excel, including advanced functionalities. Strong data analysis and data manipulation skills are essential. Preferred experience in Cyber Incident Response, Data Breach, or document review. Proficiency in Microsoft Excel, including pivot tables, macros, text functions, lookups, and complex formulas. Familiarity with review platforms like Relativity and Canopy is a plus. Exceptional analytical and problem-solving abilities with acute attention to detail. Capability to work independently and collaboratively in a fast-paced production environment. Excellent verbal and written communication skills, including proficiency in English. Ability to meet tight deadlines, manage multiple tasks, and uphold high-quality standards. This position offers an exciting opportunity to contribute to our rapidly growing Cyber Incident Response business while leveraging advanced data analysis skills to provide exceptional service to our clients. #LI_Remote #LS. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq – Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM – 3AM Monday to Friday and 6PM – 3AM Thursday to Monday Position Overview The L1 – Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal & written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced & dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor’s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq – Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM – 3AM Monday to Friday and 6PM – 3AM Thursday to Monday Position Overview The L1 – Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal & written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced & dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor’s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline).

We are seeking a highly organized and detail-oriented Administrative Coordinator to join our Risk and Compliance team. This individual will serve as the central point of intake for our team s shared mailbox, which receives a high volume of requests. The ideal candidate is an excellent written communicator, thrives in a fast-paced environment, and is comfortable managing priorities with efficiency and professionalism. Key Responsibilities Monitor, triage, and prioritize all incoming emails to the Risk and Compliance shared mailbox. Categorize and assign requests to the appropriate team members or stakeholders based on subject matter and urgency. Ensure timely acknowledgment of receipt for inquiries and requests, setting clear expectations for response times when appropriate. Maintain tracking of incoming requests to help monitor workflow, identify trends, and support resource planning. Draft and send clear, professional communications to internal and external stakeholders. Flag urgent or high-risk requests for leadership attention. Support light administrative tasks such as compiling documentation, organizing responses for due diligence portals, and scheduling team meetings. Assist in maintaining process documentation related to intake and mailbox operations. Qualifications Exceptional written communication and organizational skills. Proven ability to manage a high volume of email or administrative requests efficiently and accurately. Strong attention to detail and ability to follow and improve process workflows. Ability to maintain confidentiality and exercise sound judgment. Proficiency with Microsoft Outlook, Excel, and other collaboration tools (e.g., Teams, SharePoint). Prior experience in an administrative, coordination, or client-facing communication role preferred, but not required. Preferred Traits Proactive, self-motivated, and able to work independently. Comfortable working across teams and with varying levels of seniority. Interest in learning more about compliance, privacy, ESG, and enterprise risk topics over time.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary We are seeking a highly organized and detail-oriented Administrative Coordinator to join our Risk and Compliance team. This individual will serve as the central point of intake for our team’s shared mailbox, which receives a high volume of requests. The ideal candidate is an excellent written communicator, thrives in a fast-paced environment, and is comfortable managing priorities with efficiency and professionalism. Key Responsibilities Monitor, triage, and prioritize all incoming emails to the Risk and Compliance shared mailbox. Categorize and assign requests to the appropriate team members or stakeholders based on subject matter and urgency. Ensure timely acknowledgment of receipt for inquiries and requests, setting clear expectations for response times when appropriate. Maintain tracking of incoming requests to help monitor workflow, identify trends, and support resource planning. Draft and send clear, professional communications to internal and external stakeholders. Flag urgent or high-risk requests for leadership attention. Support light administrative tasks such as compiling documentation, organizing responses for due diligence portals, and scheduling team meetings. Assist in maintaining process documentation related to intake and mailbox operations. Qualifications Exceptional written communication and organizational skills. Proven ability to manage a high volume of email or administrative requests efficiently and accurately. Strong attention to detail and ability to follow and improve process workflows. Ability to maintain confidentiality and exercise sound judgment. Proficiency with Microsoft Outlook, Excel, and other collaboration tools (e.g., Teams, SharePoint). Prior experience in an administrative, coordination, or client-facing communication role preferred, but not required. Preferred Traits Proactive, self-motivated, and able to work independently. Comfortable working across teams and with varying levels of seniority. Interest in learning more about compliance, privacy, ESG, and enterprise risk topics over time. Working Hours Must be able to work during US EST business hours. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Position Summary We are seeking a highly organized and detail-oriented Administrative Coordinator to join our Risk and Compliance team. This individual will serve as the central point of intake for our team’s shared mailbox, which receives a high volume of requests. The ideal candidate is an excellent written communicator, thrives in a fast-paced environment, and is comfortable managing priorities with efficiency and professionalism. Key Responsibilities Monitor, triage, and prioritize all incoming emails to the Risk and Compliance shared mailbox. Categorize and assign requests to the appropriate team members or stakeholders based on subject matter and urgency. Ensure timely acknowledgment of receipt for inquiries and requests, setting clear expectations for response times when appropriate. Maintain tracking of incoming requests to help monitor workflow, identify trends, and support resource planning. Draft and send clear, professional communications to internal and external stakeholders. Flag urgent or high-risk requests for leadership attention. Support light administrative tasks such as compiling documentation, organizing responses for due diligence portals, and scheduling team meetings. Assist in maintaining process documentation related to intake and mailbox operations. Qualifications Exceptional written communication and organizational skills. Proven ability to manage a high volume of email or administrative requests efficiently and accurately. Strong attention to detail and ability to follow and improve process workflows. Ability to maintain confidentiality and exercise sound judgment. Proficiency with Microsoft Outlook, Excel, and other collaboration tools (e.g., Teams, SharePoint). Prior experience in an administrative, coordination, or client-facing communication role preferred, but not required. Preferred Traits Proactive, self-motivated, and able to work independently. Comfortable working across teams and with varying levels of seniority. Interest in learning more about compliance, privacy, ESG, and enterprise risk topics over time. Working Hours Must be able to work during US EST business hours. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary The Payroll Specialist is responsible for supporting payroll processing and administration. This role ensures accurate and timely payroll services, compliance with regulations, and effective communication with employees. Essential Job Responsibilities Support payroll processing and ensure accuracy and timeliness. Assist with payroll administration and services. Ensure compliance with payroll regulations and tax requirements. Provide excellent customer service to employees regarding payroll inquiries. Document and maintain accurate payroll records. Collaborate with finance and HR teams to ensure seamless payroll operations. Assist with payroll software implementation and maintenance. Support payroll reporting and analysis. Qualifications & Requirements Education: Required: Bachelor's degree in Accounting, Finance, or a related field. Preferred: Master's degree in Accounting or a related field. Experience: Required: 2-3 years of experience in payroll administration or a related role. Preferred: Experience with payroll software and systems. Skills: Accounting Communication Deadline Management Detail-Oriented Finance High Accuracy Payroll Administration Payroll Processing Payroll Services Payroll Software Payroll Taxes Reporting and Analysis Certifications: Required: None Preferred: Payroll certification (e.g., CPP, FPC) Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

The Payroll Specialist is responsible for supporting payroll processing and administration. This role ensures accurate and timely payroll services, compliance with regulations, and effective communication with employees. Essential Job Responsibilities Support payroll processing and ensure accuracy and timeliness. Assist with payroll administration and services. Ensure compliance with payroll regulations and tax requirements. Provide excellent customer service to employees regarding payroll inquiries. Document and maintain accurate payroll records. Collaborate with finance and HR teams to ensure seamless payroll operations. Assist with payroll software implementation and maintenance. Support payroll reporting and analysis. Qualifications & Requirements Education: Required: Bachelors degree in Accounting, Finance, or a related field. Preferred: Masters degree in Accounting or a related field. Experience: Required: 2-3 years of experience in payroll administration or a related role. Preferred: Experience with payroll software and systems. Skills: Accounting Communication Deadline Management Detail-Oriented Finance High Accuracy Payroll Administration Payroll Processing Payroll Services Payroll Software Payroll Taxes Reporting and Analysis Certifications: Required: None Preferred: Payroll certification (e.g., CPP, FPC) Physical Requirements: Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Description Position Summary The Litigation Analyst works as a member of the Operations team within Epiq's Electronic Discovery. In this role analyst is responsible for both overseeing litigation support work and interacting with Client services in order to maintain ECT's w.r.t processing team’s work. Strong attention to detail, high quality work product and frequent interaction with project managers is also a major function of this role. Essential Job Responsibilities The Litigation Analyst is responsible for the following: Oversee daily tasks and workflows performed by the litigation support department as directed by management Ensure daily services requests are assigned to team members and executed accurately in accordance with client deadlines Ensure all QC procedures and protocols are followed Responsible for performing searching, search term formatting and structured analytics. Also responsible for managing processing team priorities, managing ECT's and communication with project managers whenever required. Handling general requests and assigning to other teams as per the instructions so knowledge of overall EDRM model is also required. Trouble-shoot and resolve issues from litigation Analysts and Client Services prior to escalation to managers Requirements for the role include: At least 2-3 years’ experience in the litigation support industry is required. Intermediate knowledge of several ESI data processing platforms (e.g. NUIX) Intermediate knowledge of several ESI data hosting platforms (e.g. Relativity, Concordance, Summation etc.) Must be flexible in working long hours and could work earlier and later than their scheduled shift to meet often last minute and tightly compressed client deadlines Must possess a strong understanding of electronic discovery tools and technology with an advanced level understanding of eDiscovery Processing and data extraction Possess and employ effective verbal and written communicate skills and work positively and effectively with other company departments Education & Experience Bachelor’s degree or equivalent combination of education and experience; a degree in Computer Science, Business Management or a closely related field of study is preferred. Knowledge, Skills, and Abilities Experience working under tight deadlines in a fast-paced technical environment is strongly preferred Ability to perform troubleshooting and learn customized proprietary software Excellent communication skills (written and verbal) Strong organizational skills and an extreme attention to detail is required If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary The Staff Test Automation Engineer is responsible for design, development, and maintenance of cutting-edge test automation solutions for AI services and Apps team. The ideal candidate will have extensive experience in implementing QA methodologies and automation testing with leadership capabilities, and a strong understanding of software development life cycle and cloud platforms. Job Responsibilities Drive and manage software quality assurance lifecycle within the Agile process Design and implement robust automation frameworks for testing web applications, APIs, and other software components Develop, maintain, and execute automated test cases, including functional, regression, and performance tests Design and implement automated API test scripts to ensure robust and reliable API functionality Utilize various automation tools and frameworks, such as Selenium, PyTest, Playwright Utilize API testing tools like Swagger, REST Assured, or SoapUI to streamline testing processes Work closely with development and product teams to understand requirements, identify areas for automation and manage defects Design & Develop performance testing framework and conduct performance tests to identify bottlenecks and ensure applications meet requirements Perform functional testing to verify that the software meets the defined requirements Lead the execution and analysis of automated tests, and oversee various testing activities including Functional, Integration, Regression, API, Performance testing (Load, Stress) Ensure seamless integration of automated tests within CI/CD pipelines Conduct code reviews and enforce best practices for test automation Maintain comprehensive documentation for automation frameworks and test coverage Provide detailed demos, prepare and present test metrics and reports to stakeholders, providing actionable insights to improve software quality Keep abreast of new technologies and trends in automation and testing Assessing and solving complex issues using strong analytical skills, and articulating ideas effectively using excellent communication skills to collaborate with diverse teams Requirements & Skills Required Bachelors / Master’s Degree in Computer Science, Data Science or a related field Over 10 years of experience in the QA field, with vast expertise in automation testing Solid understanding of AI/ML frameworks, libraries and models Proficiency in Python, C# and SQL languages Expertise in automation tools like Selenium, Playwright, NUnit, PyTest Strong knowledge of API testing tools like Swagger, REST Assured, or SoapUI Proficiency in performance testing tools like JMeter, NeoLoad Deep understanding of CI/CD tools, scripting, and software delivery pipelines Strong understanding of software testing methodologies, tools and processes Able to test and certify applications with a high degree of efficiency Solid analytical, communication and presentation skills Strong sense of urgency and ability to push the team to meet or beat milestones Competencies Integrity Client Focus Results-Driven Entrepreneurial Orientation Decisiveness If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

It's fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary The Lead Test Automation Engineer is responsible for leading the design, development, and maintenance of test automation solutions for AI services and Apps team. The ideal candidate will have extensive experience in implementing QA methodologies and automation testing, leadership capabilities, and a strong understanding of cloud platforms and software development life cycle. Job Responsibilities Drive software quality assurance lifecycle within the Agile process Design and implement robust automation frameworks for testing web applications, APIs, and other software components Develop, maintain, and execute automated test cases, including functional, regression, and performance tests Design and implement automated API test scripts to ensure robust and reliable API functionality Utilize various automation tools and frameworks, such as Selenium, PyTest, Playwright Utilize API testing tools like Swagger, REST Assured, or SoapUI to streamline testing processes Work closely with development and product teams to understand requirements, identify areas for automation and manage defects Design & Develop performance testing framework and conduct performance tests to identify bottlenecks and ensure applications meet requirements Perform functional testing to verify that the software meets the defined requirements Lead the execution and analysis of automated tests, and oversee various testing activities including Functional, Integration, Regression, API, Performance testing (Load, Stress) Ensure seamless integration of automated tests within CI/CD pipelines Conduct code reviews and enforce best practices for test automation Maintain comprehensive documentation for test cases, automation frameworks Prepare and present detailed test metrics and reports to stakeholders, providing actionable insights to improve software quality Keep abreast of new technologies and trends in automation and testing Assessing and solving complex issues using strong analytical skills, and articulating ideas effectively using excellent communication skills to collaborate with diverse teams. Requirements & Skills Required Bachelors / Master’s Degree in Computer Science, Data Science or a related field Over 8 years of experience in the QA field, with vast expertise in automation testing Foundational understanding of AI/ML frameworks, libraries and models Proficiency in Python, C# and SQL languages Expertise in automation tools like Selenium, NUnit, PyTest, Playwright Strong knowledge of API testing tools like Swagger, REST Assured, or SoapUI Proficiency in performance testing tools like JMeter, NeoLoad Deep understanding of CI/CD tools, scripting, and software delivery pipelines Strong understanding of software testing methodologies, tools and processes Able to test and certify applications with a high degree of efficiency Solid analytical, communication and presentation skills Strong sense of urgency and ability to push the team to meet or beat milestones Competencies Integrity Client Focus Results-Driven Entrepreneurial Orientation Decisiveness If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Summary The Lead Test Automation Engineer is responsible for leading the design, development, and maintenance of test automation solutions for AI services and Apps team. The ideal candidate will have extensive experience in implementing QA methodologies and automation testing, leadership capabilities, and a strong understanding of cloud platforms and software development life cycle. Job Responsibilities Drive software quality assurance lifecycle within the Agile process Design and implement robust automation frameworks for testing web applications, APIs, and other software components Develop, maintain, and execute automated test cases, including functional, regression, and performance tests Design and implement automated API test scripts to ensure robust and reliable API functionality Utilize various automation tools and frameworks, such as Selenium, PyTest, Playwright Utilize API testing tools like Swagger, REST Assured, or SoapUI to streamline testing processes Work closely with development and product teams to understand requirements, identify areas for automation and manage defects Design Develop performance testing framework and conduct performance tests to identify bottlenecks and ensure applications meet requirements Perform functional testing to verify that the software meets the defined requirements Lead the execution and analysis of automated tests, and oversee various testing activities including Functional, Integration, Regression, API, Performance testing (Load, Stress) Ensure seamless integration of automated tests within CI/CD pipelines Conduct code reviews and enforce best practices for test automation Maintain comprehensive documentation for test cases, automation frameworks Prepare and present detailed test metrics and reports to stakeholders, providing actionable insights to improve software quality Keep abreast of new technologies and trends in automation and testing Assessing and solving complex issues using strong analytical skills, and articulating ideas effectively using excellent communication skills to collaborate with diverse teams. Requirements Skills Required Bachelors / Master s Degree in Computer Science, Data Science or a related field Over 8 years of experience in the QA field, with vast expertise in automation testing Foundational understanding of AI/ML frameworks, libraries and models Proficiency in Python, C# and SQL languages Expertise in automation tools like Selenium, NUnit, PyTest, Playwright Strong knowledge of API testing tools like Swagger, REST Assured, or SoapUI Proficiency in performance testing tools like JMeter, NeoLoad Deep understanding of CI/CD tools, scripting, and software delivery pipelines Strong understanding of software testing methodologies, tools and processes Able to test and certify applications with a high degree of efficiency Solid analytical, communication and presentation skills Strong sense of urgency and ability to push the team to meet or beat milestones Competencies Integrity Client Focus Results-Driven Entrepreneurial Orientation Decisiveness If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Description Position Summary The Litigation Analyst works as a member of the Operations team within Epiqs Electronic Discovery. In this role analyst is responsible for both overseeing litigation support work and interacting with Client services in order to maintain ECTs w.r.t processing team s work. Strong attention to detail, high quality work product and frequent interaction with project managers is also a major function of this role. Essential Job Responsibilities The Litigation Analyst is responsible for the following: Oversee daily tasks and workflows performed by the litigation support department as directed by management Ensure daily services requests are assigned to team members and executed accurately in accordance with client deadlines Ensure all QC procedures and protocols are followed Responsible for performing searching, search term formatting and structured analytics. Also responsible for managing processing team priorities, managing ECTs and communication with project managers whenever required. Handling general requests and assigning to other teams as per the instructions so knowledge of overall EDRM model is also required. Trouble-shoot and resolve issues from litigation Analysts and Client Services prior to escalation to managers Requirements for the role include: At least 2-3 years experience in the litigation support industry is required. Intermediate knowledge of several ESI data processing platforms (e.g. NUIX) Intermediate knowledge of several ESI data hosting platforms (e.g. Relativity, Concordance, Summation etc.) Must be flexible in working long hours and could work earlier and later than their scheduled shift to meet often last minute and tightly compressed client deadlines Must possess a strong understanding of electronic discovery tools and technology with an advanced level understanding of eDiscovery Processing and data extraction Possess and employ effective verbal and written communicate skills and work positively and effectively with other company departments Education & Experience Bachelor s degree or equivalent combination of education and experience; a degree in Computer Science, Business Management or a closely related field of study is preferred. Knowledge, Skills, and Abilities Experience working under tight deadlines in a fast-paced technical environment is strongly preferred Ability to perform troubleshooting and learn customized proprietary software Excellent communication skills (written and verbal) Strong organizational skills and an extreme attention to detail is required If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!