1122 Customer Interaction Jobs - Page 39

Summary The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. About the Role Key Responsibilities Drive Competitive Sales Growth -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things dont seem right. Live by Novartis Code of Ethics and Values and Behaviors. To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes Role Requirements : 5+ years of Sales experience in Healthcare / Pharma / related business, established Network to target Customer Group desirable Territory knowledge is must. Science educational background is must, B.Sc, B.Pharma Good communication skills Desirable Requirements : Oncology experience

Summary The Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. About the Role Job Description Key Responsibilities Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions -Drive sales performance through the skillful orchestration of positive customer experiences. Engage and Build Relationships. Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels -Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis. Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time) Develop Deep Customer Insights and Understanding -Gather insights on the customer s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans -Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans Deliver Value to Customers and Patients-Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things dont seem right. Live by Novartis Code of Ethics and Values and Behaviors. To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes. Minimum Requirements: Established Network to target Customer Group desirable. Cross-Functional Coordination. Able to understand changing dynamics of Pharmaceutical industry. Market Knowledge and Network is desirable. Pre-launch activities. Sales in Healthcare / Pharma / related business.

Earthcon Constructions Pvt Ltd is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey. Developing and implementing CRM strategies to increase customer engagement and loyalty Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experience Monitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

TransUnions Job Applicant Privacy Notice What Well Bring: The TransUnion CIBIL Back Office Operations Representative SME will leverage their in-depth knowledge of consumer services to provide expert guidance on handling customer queries, requests, and complaints. They will work closely with various teams to improve processes, develop training materials, and ensure that customer interactions are handled efficiently and effectively. Provide Expertise: Offer expert knowledge and insights in consumer services, particularly in handling customer queries, requests, and complaints. Process Improvement: Identify areas for improvement in customer service processes and suggest actionable changes. Documentation: Assist in the development and review of project documentation, training content, and manuals to ensure accuracy and relevance. Training: Conduct training sessions, webinars, and workshops to enhance the team s knowledge and performance. Customer Interaction: Provide guidance on complex customer interactions and ensure that responses are accurate and timely. Research: Stay updated on industry trends and best practices to continuously improve service quality. Collaboration: Work with cross-functional teams to address customer needs and issues effectively. Quality Assurance: Review and approve content developed by others to ensure it meets quality standards. What Youll Bring: Key Responsibilities: Responsible to handle top priority escalation calls and any other request in real time Possess complete knowledge on Email Dispute operations process Responsible to adopt new process updates and cascade to the team Conduct team huddle on a regular interval Ensuring timely delivery of all the MIS reports required for the process team. Responsible to prepare the open volume and allocate cases to production users Ensures to publish daily productivity plan to the manager. Ensures to be part of Calibration call which conducting by QA team and responsible to provide corrective action plan if any Adhere on the IT team downtime activity and perform UAT testing Accountability to escalate if any production application issues with IT team as well as management team Ensures to publish the agreed Operation dashboards to the Senior management team. Ensures to review all the RCA emails and perform CAPA for the process. Extended support to manage the BAU if required apart from the shift timings. Analytical Skills : Ability to analyze data and identify trends to improve service quality. Leadership : Strong leadership and mentorship abilities to guide and support team members. Adaptability: Ability to adapt to changing customer needs and industry trends. Impact Youll Make: Knowledge, skills and abilities (KSA s) Minimum Graduate degree in any stream Must have 3-7 years of experience in Operations or the BFSI industry (Preferrable) Excellent communication skills English (Verbal Written) Added advantage over spoken Hindi, able to read and comprehend consumer complaints in Hindi Able to work in fast-paced energy, flexible and should be able to handle workload Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS - office Flexible towards weekend working as 6th day to manage the BAU. This role is pivotal in enhancing customer satisfaction and ensuring that the organization s consumer service standards are met and exceeded. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment. TransUnion Job Title Rep II, Business Operations

Field Sales Executive for Ranchi, Hazaribagh, Daltonganj area. To visit in field and generating sales enquiry for Hyundai car sales. Two Wheelers with valid Driving Licence is a must. Perks and benefits Performance based Several Incentive, Fuel Expenses

SUMMARY Opening for International Customer Support role in Pune, salary upto 5.75 lpa Only excellent english communication candidates can apply for this role (Both fresher and experience) Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Job Requirements: Location: Pune(Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate fresher with a minimum of 1 year experience in BPO and above can apply. Salary: Fresher Salary: 5.25 lpa Experience Salary: Upto 5.75 lpa Note: Both fresher and experienced candidates can apply for this role. Requirements Requirements: Regular Graduate or Masters degree holder. Strong problem-solving and analytical skills. Ability to work in a 24*7 shift environment. Excellent English communication skills. Prior experience in BPO for non-technical graduates is preferred. Location: Pune - Work from Office Qualification: Any Graduate Shifts: 24*7 Work Experience: Any Graduate fresher or experience in BPO or customer service role can apply. Note: Undergraduates are not eligible for this position. Benefits Fresher Salary - 5.25 lpa Experience salary - upto 5.75 lpa Opputunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

The Sales Consultant is to sell new Mercedes-Benz vehicles as well as optional extras, accessories, financial services, Insurance. He represents the brand, provides excellent customer service and is the key contact between the customer and the company. The salesperson has to establish and maintain a personal and life long contact and relationship with the customer, thus achieving high customer satisfaction and keeping them loyal to the brand. He provides the customer information and solutions on product and services to meet their needs and desires. He meets sales targets with high customer service standards. Job Designation/Field of Work: 1. Meeting and Greeting 2. Analysis of needs and requirements 3. Product demonstration (static and dynamic) 4. Presentation of offer 5. Handling of objections/ difficult customer interface/ negotiation 6. Closure of sale 7. Delivery of new vehicle 8. Follow-up after delivery, build and enhance customer relationship 9. Build and expand customer database 10. E-Dealer Updating

Why Us? 5 Days working & Flexible timing: We offer a 5-day work week with flexible timing options, allowing employees to balance work and personal commitments. Opportunity for growth: We value employee growth and development and provide opportunities for career advancement and learning through regular training sessions, mentorship, and a supportive work environment. Collaborative work environment: We foster a collaborative work environment, encouraging teamwork, communication, and knowledge-sharing, which enables our team members to achieve their full potential. Competitive compensation and benefits: We offer competitive compensation and benefits packages, including health insurance, paid time off, and a comprehensive employee recognition program, ensuring our employees feel valued and rewarded for their contributions. Work-life balance: We recognize the importance of maintaining a healthy work-life balance and prioritize it by offering flexible working hours and remote work options, ensuring our team members can have fulfilling personal lives while achieving their professional goals. No Hidden Policy: We maintain transparency in our policies, ensuring that our employees are aware of all the company policies and rules, and there are no hidden policies. Training Sessions: We provide regular training sessions for our employees to help them stay up to date with the latest industry trends and technologies and develop new skills. On Time Salary: We ensure that our employees receive their salaries on time, eliminating any financial stress and uncertainty. Sponsorship for Certification: We support our employees' professional growth by sponsoring relevant certifications and training programs, enabling them to stay up to date with the latest industry trends and technologies, and enhancing their skill sets. Annual picnic & celebrations: We organize an annual picnic and celebrations for our employees, providing an opportunity for team building and creating a fun and enjoyable work environment. Agile execution: We use agile methodologies for project execution, enabling us to deliver high-quality solutions on time and budget, and ensuring our clients are satisfied with our services. Job Summary We are seeking a dynamic and confident Telecaller to support our Microsoft License Sales team The ideal candidate should have excellent communication skills in Gujarati, Hindi, and English, and a minimum of 1 year of experience in telecalling or sales You will be responsible for reaching out to potential clients, explaining Microsoft license solutions, and generating leads or sales opportunities. Key Responsibilities Make outbound calls to businesses and prospects to promote Microsoft license offerings. Understand client requirements and provide appropriate Microsoft product solutions. Maintain call logs, follow-up schedules, and customer interaction records. Collaborate with the sales team to close leads and meet sales targets. Explain pricing, packages, and benefits of Microsoft licenses clearly and confidently. Follow up on leads via phone or email and nurture them through the sales funnel. Stay updated on Microsoft products, offers, and licensing terms. Required Skills & Qualifications Minimum 1 year of experience in telecalling, telesales, or IT product sales. Fluency in Gujarati, Hindi, and English is a must. Strong communication, persuasion, and relationship-building skills. Basic understanding of Microsoft products (Office 365, Windows, etc.) is preferred. Ability to handle objections and explain technical terms in simple language. Proficiency in using MS Office and CRM tools. What We Offer Opportunity to grow in the IT sales domain Supportive and professional work environment

We are hiring for - Officer Customer Care-Virtual Care Location - Shillong Freshers with very good communication skill, can also apply. Please carry Government Photo ID proof at the interview venue. Job Description : Customer Interaction & Query/Complaints Management - Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls) Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time. Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time Other Operational Activities. Other Operational Activities : Maintenance of records / record keeping. Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality. Adherence to Audit and compliance process as defined. Appropriate attendance record updation

Role & responsibilities Develop and execute strategic plans to identify and secure new business opportunities. Foster strong relationships with key clients. Lead negotiations for major contracts and agreements. Maintain and enhance relationships with existing clients through regular communication and exceptional customer service. Gather feedback from clients to identify areas for improvement and new business opportunities. Spearhead lead generation efforts through market research, networking, and targeted outreach. Develop and implement lead nurturing strategies to convert prospects into clients. Preferred candidate profile B.Sc. / B. Tech / M. Sc. with M.B.A. in marketing specialization. Proven experience in senior marketing management, business development and digital marketing. Exceptional negotiation, communication and presentation skills. Strong leadership and interpersonal abilities. Ability to work both independently and collaboratively in a team. Willingness to travel for client visits frequently.

Role & responsibilities Job Description: Sales Manager SmartAgro, a venture of Eterno Housing Pvt Ltd, is an agro-realty company based in Bangalore, India. We focus on combining agro-realty with premium timber production to generate profitable returns for our investors, while maintaining environmental integrity. Our goal is to provide maximum financial benefits to our customers, driven by sustainable practices and innovative approaches to land and timber management. Job Summary: The Sales Manager will play a pivotal role in driving revenue growth and expanding market share. This individual will manage the sales process from lead generation to deal closure, with a strong focus on understanding consumer behavior, product knowledge, and market trends. Experience in real estate and agri-business management is essential, as well as proficiency in communication, negotiation, and client relationship management. Key Responsibilities: Drive sales in both real estate and agri-business sectors, with a focus on maximizing return for investors. Understand and analyze consumer buying behavior to effectively influence and convince clients. Acquire and maintain in-depth knowledge of the company's projects and services. Identify new market opportunities and generate leads to improve sales growth. Develop and present proposals and quotes to clients, ensuring they meet customer needs and company objectives. Build strong client relationships and ensure consistent follow-ups to maintain high levels of customer satisfaction. Handle objections, negotiate deals, and close sales efficiently within tight deadlines. Manage and track payment collections, ensuring timely processing. Lead the sales team, setting and ensuring the achievement of growth goals. Foster teamwork and motivate the sales team to perform under pressure. Travel regularly to project sites and client meetings, conducting virtual property tours when needed. Skills and Qualifications: Proven experience in real estate sales and agri-business management. Expertise in understanding consumer needs and market trends. Strong negotiation, communication, and presentation skills. Ability to handle objections and close deals effectively. Experience with CRM systems for managing client interactions. Demonstrated ability to develop sales strategies and innovate under market pressure. Strong leadership and teamwork capabilities. Proficiency in marketing, client relationship management, and payment collection. Willingness to travel frequently for client meetings and site visits. Job Challenges: Punctuality & Discipline: Ensure daily morning meetings are conducted on time, with clear goals and strategies outlined for the team. Maintaining Office Working Hours: Implement a system for tracking client interactions, ensuring team members consistently update by end of day. Accuracy in Closing Deals: Oversee high-stakes negotiations with attention to detail, ensuring error-free proposals and contracts. Innovating Under Pressure: Respond swiftly to market shifts, particularly toward sustainability, by developing and implementing new sales strategies

Seger Overseas is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities: 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

Softwarez Technocrew is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

Hrd Finance is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities : 1. Make outbound calls to customers to promote products and services, or follow up on recent purchases. 2. Respond to customer inquiries and provide information about products and services. 3. Resolve customer complaints and provide appropriate solutions. 4. Keep records of all customer interactions and transactions, updating customer information in a database as necessary. 5. Meet and exceed sales and customer satisfaction targets. 6. Continuously improve product and service knowledge to provide accurate information to customers. 7. Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings. 8. Follow all company policies and procedures, including those related to confidentiality and data security. 9. Participate in training and development opportunities to improve skills and knowledge. 10. Adhere to schedules and work efficiently under pressure to meet deadlines.

Hrd Finance is looking for Sales Officer to join our dynamic team and embark on a rewarding career journey. A Sales Officer is responsible for promoting and selling a company's products or services to customers. The job description typically includes the following responsibilities : 1. Developing and implementing sales strategies to meet company goals. 2. Building and maintaining relationships with clients. 3. Identifying new business opportunities and exploring untapped markets. 4. Conducting market research and analysis to stay updated on industry trends and competitors. 5. Presenting products or services to potential customers and negotiating contracts. 6. Maintaining accurate records of sales and customer interactions. 7. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. 8. Achieving or exceeding sales targets and ensuring customer satisfaction. 9. Providing ongoing support to customers and addressing any concerns or issues. 10. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

NUTRIS CROP SOLUTIONS INDIA PVT.LTD is looking for SO : OFFICER -SALES to join our dynamic team and embark on a rewarding career journey. A Sales Officer is responsible for promoting and selling a company's products or services to customers. The job description typically includes the following responsibilities: 1. Developing and implementing sales strategies to meet company goals. 2. Building and maintaining relationships with clients. 3. Identifying new business opportunities and exploring untapped markets. 4. Conducting market research and analysis to stay updated on industry trends and competitors. 5. Presenting products or services to potential customers and negotiating contracts. 6. Maintaining accurate records of sales and customer interactions. 7. Collaborating with cross-functional teams, such as marketing and customer service, to ensure high-quality customer experiences. 8. Achieving or exceeding sales targets and ensuring customer satisfaction. 9. Providing ongoing support to customers and addressing any concerns or issues. 10. Staying up-to-date with product and industry knowledge. The ideal candidate for this role should have excellent communication, interpersonal, and negotiation skills, as well as a track record of achieving sales targets.

Hrd Finance is looking for Customer Care Specialist to join our dynamic team and embark on a rewarding career journey. As a Customer Care Professional, your primary responsibility is to ensure exceptional customer service and satisfaction. You will be the frontline representative of the company, interacting with customers via various communication channels to address inquiries, resolve issues, and provide support. Key Responsibilities : Customer Support : Respond promptly to customer inquiries via phone, email, chat, or social media channels. Listen attentively to customer concerns, provide accurate information, and offer appropriate solutions to meet their needs. Issue Resolution : Investigate and resolve customer complaints or issues in a timely manner, ensuring a satisfactory resolution for the customer while adhering to company policies and procedures. Product Knowledge : Develop a deep understanding of the company's products or services to effectively assist customers with questions, troubleshooting, and product recommendations. Communication : Communicate effectively and professionally with customers, colleagues, and other departments to relay important information, escalate issues when necessary, and collaborate on problem-solving. Documentation : Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, using the company's CRM system or other designated platforms. Customer Satisfaction : Strive to exceed customer expectations by delivering personalized service, demonstrating empathy, and going above and beyond to ensure customer satisfaction and loyalty. Continuous Improvement : Identify opportunities for process improvements or enhancements to streamline customer service operations and enhance the overall customer experience. Compliance : Adhere to company policies, procedures, and quality standards to ensure consistency and compliance with regulatory requirements.

GW Sports App is looking for Customer Support Specialist to join our dynamic team and embark on a rewarding career journey. Responding to customer inquiries via phone, email, or live chat Resolving customer issues in a timely and efficient manner Documenting customer interactions and details of the resolution in a customer database Escalating complex issues to higher-level support staff as necessary Excellent customer service and communication skills Ability to handle difficult customer situations with empathy and patience Ability to multitask and manage multiple customer interactions at once Knowledge of the company's products and services Attention to detail and problem-solving skills

ventureit global solutions is looking for Customer Support Representative to join our dynamic team and embark on a rewarding career journey. As a Customer Support Representative, you will be the primary point of contact for our customers, providing assistance and resolving inquiries through various channels, including phone, email, and chat. Your main objective is to ensure customer satisfaction by addressing their concerns, answering questions, and providing information about our products or services. Responsibilities: Customer Interaction: Respond to customer inquiries promptly and professionally via phone, email, and chat. Provide accurate information about products, services, and company policies. Assist customers in navigating our website or using our products/services. Issue Resolution: Investigate and resolve customer complaints, concerns, or issues in a timely and effective manner. Collaborate with other departments to escalate and resolve complex problems. Keep detailed records of customer interactions, transactions, comments, and complaints. Product Knowledge: Stay informed about company products, services, and promotions to provide accurate information to customers. Continuously update knowledge of industry trends and competitors to better assist customers. Communication Skills: Communicate effectively and professionally with customers and internal teams. Clearly articulate solutions and instructions to customers. Team Collaboration: Collaborate with other team members and departments to improve overall customer experience. Provide feedback to the team and contribute to ongoing process improvement. Documentation: Document and maintain customer records with accurate information. Contribute to the development and improvement of customer support resources. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement. Work with the team to implement changes based on customer feedback.

Wise Business Technologies is looking for Telecaller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer service representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases 2 Respond to customer inquiries and provide information about products and services 3 Resolve customer complaints and provide appropriate solutions 4 Keep records of all customer interactions and transactions, updating customer information in a database as necessary 5 Meet and exceed sales and customer satisfaction targets 6 Continuously improve product and service knowledge to provide accurate information to customers 7 Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings 8 Follow all company policies and procedures, including those related to confidentiality and data security 9 Participate in training and development opportunities to improve skills and knowledge 10 Adhere to schedules and work efficiently under pressure to meet deadlines

We are hiring for - Officer Customer Care-Virtual Care Location - chennai Job Description : Responsible for ensuring zero defect complaints Management for the unit To ensure accurate and error free complaint Management for the complaints received at the call centre pertaining to cards libailities assests etc as they case may be To ensure complete and accurate complaint resolutions within the defined TATS To ensure Process compliance as per the set audit and SQ guidelines TATS Minimum experiences in years 0-2 year, Exposure to banking preferable Note : Carry this post in your mobile to show as gate pass

About the team - This will be a part of Quality team What will you be doing Quality Monitoring - Evaluate customer interaction to ensure adherence to company standards and identify areas of improvement Process Improvement - Provide feedback to agents and suggest improvement in processes. Data Analysis - Analyze trends from quality audits and prepare detailed reports. Compliance - Ensure all interactions comply with the regulatory standards of the process. Feedback Mechanism - Implement a structured feedback mechanism for the continuous process requirement. Documentation - Maintain accurate records of the quality audits. What do you bring- Knowledge of quality concepts, terminology, and objectives Knowledge of MS Office, e.g., Word, Excel and Access required Thorough knowledge of the various call center areas and daily duties of personnel within the groups being audited Excellent verbal and written communication skills Proficiency in the online tools required for the position being audited Domain Expertise- consumer relations Excellent verbal and written communication abilities Dependable Critical thinking. Trained and efficient in Processing, Investigation, & Human Trafficking Proficient with reading, writing (spelling), and speaking English Team players Problem solving and analytical skills as they will be reviewing past investigations and entire files. What we offer you: At FIS, you can grow your career as far as you want to take it. Here s what else we offer: Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community A fantastic range of benefits designed to help support your lifestyle and well being

SUMMARY Opening for International Customer Support role in Bangalore, salary upto 5.75 lpa Job Description: An exciting opportunity awaits both freshers and experienced individuals to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Job Requirements: Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate fresher with a minimum of 1 year experience in BPO and above can apply. Salary: Fresher Salary: 5.25 lpa Experience Salary: Upto 5.75 lpa Note: Both fresher and experienced candidates can apply for this role. Requirements Excellent English communication skills Open to working in a 24*7 office environment Analytical problem-solving skills Proactive and respectful towards customer's time Good time management skills Benefits Fresher Salary - upto 5.25 lpa Experience salary - upto 5.75 lpa Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

1. Responsible for answering customer support calls for general queries related to products. 2. To provide a quality customer service & support via telephone to ensure that customer's issues & complaints are resolved. 3. To provide quality service to all clients. 4. To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues. 5. Should be trained and updated in industry specific technology and in client's processes, applications, utilities and products. 6. Maintain high level of expertise, soft-skills and telephone etiquettes. 7. Escalate appropriate issues to team leads. .

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers.