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Cognizant
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Senior Process Executive - L&P

Senior Process Executive - L&P

Cognizant

1 - 3 years

3 - 5 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

insurance software center customer service policies customer interaction shuttering monitoring center management contact center operations operations customer satisfaction compliance strong communication skills writing english communication skills servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary We are seeking a dedicated Senior Process Executive - L&P with 1 to 3 years of experience in Contact Center and Life and Annuities Insurance. The ideal candidate will have strong technical skills in Contact Center operations and be proficient in English. This role requires working from the office during night shifts. Responsibilities Handle customer inquiries and provide accurate information regarding Life and Annuities Insurance products. Resolve customer issues efficiently and ensure high levels of customer satisfaction. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with team members to improve overall customer service experience. Utilize contact center software to manage and track customer interactions. Provide feedback and suggestions to improve contact center processes and procedures. Ensure compliance with company policies and industry regulations. Participate in training sessions to stay updated on product knowledge and customer service techniques. Assist in the development and implementation of new customer service strategies. Monitor and report on key performance indicators to management. Support the team in achieving performance targets and service level agreements. Contribute to a positive work environment by demonstrating professionalism and teamwork. Adapt to changing customer needs and handle multiple tasks simultaneously. Qualifications Possess strong communication skills in English both written and spoken. Demonstrate proficiency in contact center operations and software. Have a solid understanding of Life and Annuities Insurance products. Show ability to work effectively during night shifts. Exhibit excellent problem-solving and decision-making skills. Display strong attention to detail and organizational skills. Have the ability to work independently and as part of a team.

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Senior Process Executive - L&P