Customer Follow-up engineer - Machine Shop Division

Company Description

Ultimate alloys Pvt. Ltd is a leading steel casting foundry known for our commitment to quality and innovation. We pride ourselves on producing high-quality castings for a wide range of industries. Join our dedicated team and help us maintain the highest standards quality and safety.

Role Description

Customer Follow-up Engineer

Roles & Responsibilities:

1.Customer Communication & Coordination:

• Act as the single point of contact for customers regarding order status, machining updates, and dispatch schedules.
• Address and resolve technical or delivery-related queries through coordination with internal departments.

2.Outsourcing Unit Management:

• Coordinate with third-party machining vendors to ensure timely execution of outsourced jobs.
• Review and monitor machining progress at outsourcing units and fix delivery timelines as per customer requirements.
• Conduct regular follow-ups and site visits to ensure quality and schedule compliance.

3.Order Tracking & Delivery Commitment:

• Track customer orders through each stage—from raw casting, machining (in-house or outsourced), to final dispatch.
• Ensure internal and vendor adherence to customer delivery timelines.

4.Documentation & Reporting:

• Maintain detailed records of outsourced order statuses, timelines, and delivery notes.
• Generate weekly and monthly status reports for internal and customer use.

5.Complaint Handling & Resolution:

• Log customer complaints related to delay, quality, or documentation and coordinate with internal and external teams for resolution.
• Ensure root cause analysis and corrective actions are implemented when required.

6.Internal Communication & Planning:

• Liaise with PPC, Quality, Stores, Dispatch, and Vendor Management teams to align priorities and schedules.
• Provide early alerts for any potential delivery slippages and suggest corrective measures.

7.Post-Dispatch Support:

• Ensure timely dispatch documentation including invoices, DCs, test certificates, and packing lists.
• Obtain customer acknowledgements and maintain communication until final receipt confirmation.

8.Customer Relationship & Vendor Engagement:

• Build trust with key customer and vendor contacts through proactive communication and problem-solving.
• Participate in customer visits, audits, and review meetings.

Qualification & Skills:

• Diploma / B.E / B.Tech in Mechanical / Production Engineering
• Experience in customer coordination and machining outsourcing
• 3–6 years in customer follow-up, vendor coordination, and order management in a manufacturing environment
• Knowledge of steel casting machining process and inspection parameters
• Familiarity with engineering drawings, GD&T, and component routing
• Understanding of outsourcing workflows and capacity planning
• Excellent communication and interpersonal skills
• Strong coordination and follow-up ability
• Time management and documentation skills
• ERP/Excel proficiency preferred