Customer Care Engineer

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety StandardsJob DescriptionWhen you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Location/Division Specific InformationWhen you are part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.

Discover Impactful Work

Carry out Installation, maintenance, and support of Thermo Fisher Scientific’s range of GC instruments in professional, reliable and customer-orientated manner.

Additional Service Experience Of HPLC Will Be Added Advantage.

Provide training to customers in the operation and maintenance of equipment.Responsibility for meeting customer SLA and internal critical metric objectivesTo achieve service revenue budget by championing company products, developing strong customer relationships and working closely with commercial and operations teamsTo be highly responsive and proactive in dealing with customer’s needs and maintain close relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised.To carry out your employment in an efficient and commercially appropriate mannerEducationB. Sc in Chemistry, Bachelor’s in engineering or Equivalent.

Experience

2+ years of hands-on experience servicing GC equipment.

Knowledge, Skills, Abilities

Conduct on-site installation of GC, HPLC equipment and follow testing procedures to ensure accurate working order.Conduct on-site scheduled planned maintenance visits.Provide troubleshooting and repair support for customers.Cultivate and develop positive working relationships with customers, system users and company personnel.Complete and submit field service reports.Provide training for customers and users on system maintenance Provide feedback to product quality teams.Provide feedback for various reports including identifying and isolating outstanding problems with system.Must have strong interpersonal and effective communication skills.Work independently and as part of a group, to accomplish individual and team objectives as well as resolve routine customer concerns.Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.