CRM Manager For Female

Job Summary:

The CRM professional is responsible for managing and optimizing the organization's customer relationship strategies using CRM tools and systems (such as Salesforce, HubSpot, Zoho, Microsoft Dynamics, etc.). This role focuses on enhancing customer experience, improving customer retention, and increasing sales through data analysis, automation, and campaign management.

Key Responsibilities:

• Develop, implement, and optimize CRM strategies to improve customer engagement and retention.
• Maintain and manage CRM systems and ensure data integrity and consistency.
• Segment customer data for personalized marketing campaigns.
• Plan and execute email, SMS, and push marketing campaigns.
• Analyze customer data and behavior to identify trends and opportunities.
• Work closely with marketing, sales, and customer service teams to align CRM strategies.
• Track performance metrics (open rates, CTR, conversions) and report ROI of CRM initiatives.
• Troubleshoot issues with CRM software and coordinate with technical teams for resolutions.
• Stay updated on CRM trends and technologies to recommend improvements.

Skills Required:

• Proficiency in CRM platforms (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics)
• Strong analytical and data interpretation skills
• Excellent communication and interpersonal skills
• Understanding of customer lifecycle and retention strategies
• Email marketing and marketing automation experience
• Basic knowledge of HTML/CSS for email templates (optional)
• Project management abilities

Educational Qualifications:

• Bachelor’s degree in Marketing, Business Administration, IT, or related field
• Certifications in CRM tools (e.g., Salesforce Administrator, HubSpot CRM Certification) are a plus

Experience:

• Entry Level (0–2 years): CRM Assistant / Junior CRM Executive
• Mid Level (2–5 years): CRM Specialist / Analyst
• Senior Level (5+ years): CRM Manager / CRM Lead / Head of CRM

Career Progression:

• CRM Assistant / Executive
• CRM Analyst / Specialist
• CRM Manager
• Head of CRM / CRM Director
• Chief Marketing Officer (CMO) or Customer Experience Officer (CXO)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Provident Fund

Work Location: In person