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For Employers

CRM Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

MG Pvt Ltd

1 - 3 years

3 - 5 Lacs

Mumbai Metropolitan Region

Posted:1 week ago| Platform:

Apply

Skills Required

crm technology drive engagement strategies management collaborative retention marketing reports communication service software data analysis segmentation development teamwork analytics

Work Mode

On-site

Job Type

Full Time

Job Description

About The Opportunity

Join a dynamic leader in the technology and communications sector, offering innovative solutions that drive customer connectivity and engagement across various platforms. Our organization is committed to excellence, leveraging robust processes to build long-lasting customer relationships. We are seeking a proactive and detail-oriented CRM Executive to enhance our customer experience strategies, working on-site in India. This role is ideal for professionals looking to refine their expertise in customer relationship management within a fast-paced, collaborative environment.Role & Responsibilities

Manage the customer relationship management system to ensure timely and effective resolution of queries, complaints, and feedback.
Implement and monitor CRM strategies to drive customer engagement, retention, and overall satisfaction.
Collaborate closely with sales and marketing teams to optimize CRM campaigns and target customer segments effectively.
Maintain accurate customer records and generate regular performance reports to evaluate CRM activities.
Ensure effective communication channels are maintained with clients to uphold a high standard of service and support.

Skills & Qualifications

Must-Have: Bachelor's degree in Business Administration, Marketing, or a related field.
Must-Have: Proven experience (1-3 years) in a CRM or customer service role.
Must-Have: Proficiency in CRM software platforms and basic data analysis techniques.
Must-Have: Excellent written and verbal communication skills to engage with diverse client profiles.
Preferred: Familiarity with customer segmentation strategies and advanced data analytics.
Preferred: Experience working on-site in a dynamic business setting in India.

Benefits & Culture Highlights

Collaborative and dynamic work environment with a strong focus on professional development and growth.
Competitive salary package with comprehensive benefits and opportunities for career progression.
An inclusive culture that values innovation, teamwork, and a commitment to excellence.

If you are passionate about leveraging your CRM expertise to drive customer success and thrive in a vibrant, on-site role, we encourage you to apply and become a key player in our growth journey.
Skills: written communication,data analysis techniques,communication,customer engagement,customer relationship management,verbal communication,crm,advanced data analytics,crm software proficiency,data analysis,customer segmentation strategies

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CRM Executive