CRM Executive

Job Description:

To manage and enhance customer relationships by effectively utilizing CRM tools and strategies. The CRM Executive is responsible for maintaining accurate customer data, analyzing customer behavior, executing targeted campaigns, and supporting cross-functional teams to drive customer engagement, satisfaction, and loyalty.

Roles & Responsibilities:

• Handle customer queries and complaints promptly via calls, emails, and WhatsApp.
• Understand customer needs and provide appropriate solutions or escalate issues as required.
• Maintain customer data, interaction records, and follow-ups systematically.
• Assist customers with product-related queries, returns, and service requests.
• Support the sales and retail teams by providing customer feedback and insights.
• Build and maintain strong relationships with customers to enhance customer satisfaction. • Ensure timely query resolution with a polite and positive attitude.
• Understand retail sector workflows to assist customers effectively.

Key Skills:

• Proficiency in customer handling and query resolution.
• Good communication skills (Hindi, English).
• Ability to understand and analyze customer needs.
• Good understanding of the retail sector.
• Sincere, polite, presentable and customer-centric approach.
• Basic knowledge of MS Excel for data management.

Qualification & Experience:

• Graduate or MBA Marketing
• Fresher/Experienced

Job Type: Full-time

Pay: Up to ₹18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• CRM: 1 year (Preferred)

Work Location: In person