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Swift Strategic Solutions Inc
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Contact Center Business Analyst

Contact Center Business Analyst

Swift Strategic Solutions Inc

5 - 7 years

0 Lacs

Bengaluru Karnataka India

Posted:15 hours ago| Platform:

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Skills Required

technology collaboration cisco webex crm support troubleshooting testing configuration analyze data compliance security salesforce oracle erp jira management

Work Mode

On-site

Job Type

Contractual

Job Description

Contact Center Business Analyst

Role: Contact Center Business Analyst

Mandate Skills: Genesys Contact-Center, Avaya Collaboration Suite, Cisco Webex, NICE Contact Center

Location : Bangalore

Experience : 5 - 7 Years

Notice Period: Immediate-15days.

Act as the primary point of contact for all technical and functional aspects of contact center platforms preferably RingCentral if not any other Contact Center like Genesys Avaya NICE Five9 is ok
Collaborate with IT operations and vendor teams to implement and maintain contact center technologies including IVR ACD WFM CRM and CTI systems
Convert business needs into clear technical requirements and oversee the implementation to ensure effective solution delivery
Provide expert level support for troubleshooting system issues and coordinating resolution efforts
Lead or support UAT User Acceptance Testing system upgrades and configuration changes
Analyze contact center performance data and recommend improvements in processes tools and technologies
Train and mentor agents team leads and other stakeholders on system functionalities and best practices
Ensure compliance with data security privacy and regulatory standards in all technical implementations

Primary Skill : Business Analyst
Secondary Skill : Contact Center
Good to know : RingCentral, Salesforce, Oracle ERP, Jira project management tool, language proficiency

lahari@s3staff.com

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Swift Strategic Solutions Inc

136 Jobs

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Contact Center Business Analyst

Swift Strategic Solutions Inc

Bengaluru, Karnataka, India

Contact Center Business Analyst

Swift Strategic Solutions Inc

Bengaluru, Karnataka, India

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Contact Center Business Analyst