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OpenText
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Consultant

Consultant

OpenText

2 - 5 years

0 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform:

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Skills Required

opentext ai management maintenance support software code design test research configuration network capture development flow linux troubleshooting packaging ldap patching tuning query database oracle communication presentation itil certification diversity recruiting collaboration

Work Mode

Remote

Job Type

Full Time

Job Description

Opentext - The Information Company

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact

The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

What The Role Offers

Troubleshoot and find resolutions/workarounds to incidents
Design, develop and test fixes for problems arising on top of customizations to OT products
Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
Work on performance tuning
Performing deployments and applying product patches. Perform Upgrades, Migrations.
Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.

What You Need To Succeed

Skill set required:

2-5 years of experience supporting OpenText Captiva (Intelligent Capture) and including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.

Technical Skills

Resource who has clear understanding of

Captiva architecture
Captiva Customizations
Captiva Administration
Captiva Capture Flow Development
Captiva various Modules
Should have technical knowledge on Captiva development process[eg: Captiva Capture flow]
Operating Systems: Linux and/or Windows.
Strong troubleshooting skills – Maintenance and support
Knowledge of code fixes and packaging releases
Directory Services: Open-LDAP, Active Directory
Knowledge of patching and upgrade
Thorough knowledge of Captiva Administration and Configurations
Proficient in techniques for performance tuning and tuning RDBMS query performance
Database: MSSQL, Oracle (DML and routine maintenance tasks)
Excellent communication / presentation / verbal and written communication skills.

Definite Plus

Prior experience working in an ISO27001 certified work environment
ITIL Foundation certification

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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