Collections Strategy & Operations – AM/DM/Manager

Job Description

✅ Important: Apply by filling this form first 📋 https://docs.google.com/forms/d/1FOcEXcz1fBG1-zzjyuPIsi26_LovNbwDZXRA3y4GebQ/edit – This is mandatory for interview shortlisting. 🧩 Collections Strategy & Operations – AM/DM/Manager 🚨 We’re Hiring: Collections Domain Expert – Quality & Strategy Specialist 📍 Location: Noida 💼 Employment Type: Full-Time 🏢 Company: TransMonQA (by WyzMindz) 🌐 www.transmonqa.com 🔑 Core Knowledge Areas – Mandatory Apply only if you have hands-on experience in the following: 1. NBFC Collections Lifecycle Bucket-wise collections (0+, 1–30, 31–60, etc.) Soft, hard, and legal collections Skip tracing, field collections, and tele-calling workflows Settlement, waiver, and restructure processes Key terms: DPD, POS, PTP, Roll Forward/Roll Back, Charge-off, NPA recognition Risk segmentation & customer profiling (e.g., chronic defaulters) 🛠 Operational & Process Skills – Preferred but Not Mandatory 2. Collection Tools & CRMs Familiarity with tools like FinnOne, SAS, Credgenics, Collecto, Genesys, Salesforce Experience in dialer systems, SMS/WhatsApp reminders, ticketing & queue handling 📊 Reporting & Analytics – Mandatory 3. Data & Dashboarding Proficiency Daily/weekly/monthly recovery tracking MIS reports: recovery vs. target, PTP conversion, flow-through Proficient in Excel/Google Sheets (pivot tables, dashboards, KPIs) 🧠 Analytical & Strategic Thinking – Mandatory 4. Strategy Exposure Prioritization models (e.g., high-value/high-risk) Time-of-day optimization, digital nudges/reminders Scorecards or propensity models (basic conceptual understanding) 🧭 Regulatory & Compliance Awareness – Mandatory 5. RBI-Compliant Practices Recovery agent code of conduct Consent-based communication, timing norms Knowledge of ombudsman/escalation protocols & data privacy 🧩 About TransMonQA TransMonQA is a leading SaaS platform helping businesses automate and streamline customer experience operations like quality monitoring, coaching, and performance tracking. 100,000+ users across India, UAE, South Africa, and the US trust us. 🌐 www.transmonqa.com 📩 How to Apply Fill out this mandatory form: https://docs.google.com/forms/d/1FOcEXcz1fBG1-zzjyuPIsi26_LovNbwDZXRA3y4GebQ/edit Email your updated resume to: anurag.pandey@wyzmindz.com 📍 Office Address TransMonQA (by WyzMindz) H-59, First Floor, Sector 63, H-Block Near Electronic City Metro Station (Exit Gate No. 2) Behind KFC, Near Ginger Hotel Noida - 201301, Uttar Pradesh, India