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Skills Required

configuration development data governance integrity audits reconciliation model effectiveness management support servicenow discovery service itil certification mapping reports collaboration communication

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities Supports the Configuration manager in the development of CMDB policy, processes and knowledge base Overall responsibility for managing and maintaining data/IT configuration items and data governance for the platform Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships Assists Configuration manager in conducting configuration audits and reconciliation Ensuring configuration owner roles are performed to ensure CMDB accuracy and completeness Drives visibility on unauthorized CI changes or alterations to environment Maintains data dictionary Owns data model for the platform Defines KPIs to manage the effectiveness of the data Works with other stakeholders to understand new requirements and identify how Configuration management can support business outcomes Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned Perform SDLC activities required to enhance the Service Now platform Profile Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related equivalent IT field preferred. ITIL Foundation v3 or v4 certification 2+ years of ServiceNow IT Operations experience 5+ years of experience working in global enterprises Expert knowledge of IT Configuration and Asset Management processes. Expert knowledge of ServiceNow CMDB - preferred Understanding of ServiceNow Discovery and Service Mapping tools - preferred Solution Oriented mind set & be able to provide recommendations for the current and future platform. Familiar with the processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change Excellent analytical, and problem solving skills on maintaining CMDB data integrity. Able to generate reports for KPIs. CMDB Excellent collaboration, customer service, and communication skills to work in a team environment. Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously. More information about NXP in India... Show more Show less

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NXP Semiconductors

Semiconductor Manufacturing

Eindhoven Noord-Brabant

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