Cluster Sales Manager

Company Description

WTF Gyms

Role Overview: Cluster Sales Manager

Cluster Sales Manager (CSM)

sales, top-line revenue, customer experience, team grooming, compliance enforcement, to SOP execution

Key Responsibilities

Sales Ownership & Revenue Growth

• Own the monthly revenue targets (aka

  Jhumka Target

  ) for all gyms under your cluster.
• Drive sales through effective

  lead conversion

  ,

  walk-in handling

  ,

  tele-calling performance

  , and

  field activations

  .
• Monitor and optimize performance of membership consultants (MCs) across locations.

Team Leadership & Training

• Recruit, manage, and continuously train the on-ground sales teams (membership consultants & gym managers).
• Conduct

  weekly training sessions

  focused on sales pitching, customer interaction, upselling & cross-selling.
• Lead by example — be on the ground when needed, and jump into sales floors during crunch time.

Business Operations & SOP Compliance

• Ensure every gym under your cluster runs 100% as per

  WTF’s SOPs

  , hygiene standards, and service delivery metrics.
• Partner with operations, facility, and tech teams to resolve escalations and process gaps.
• Monitor compliance dashboards daily, and execute corrective measures proactively.

Customer Experience & Retention

• Ensure exceptional member experience across all touchpoints: sales interaction, onboarding, training engagement, and support.
• Lead periodic member satisfaction surveys and handle escalations with tact and urgency.

Reporting & Analysis

• Track daily/weekly/monthly KPIs including revenue, footfall, conversion ratio, churn, CRM hygiene, etc.
• Generate performance reports and present actionable insights to the regional leadership.

Key KPIs

• Jhumka Target Achievement (Monthly Sales Target)
• Conversion Ratio (Walk-in to Sale)
• Membership Retention Rate
• Customer Satisfaction Score (NPS)
• Compliance Score across Gyms
• Team Training Hours & Productivity Metrics

Required Qualifications & Skills

• Proven experience in

  multi-site sales management

  (retail, fitness, wellness, F&B, etc.)
• Strong grasp of

  sales funnel management

  ,

  CRM hygiene

  , and

  target-driven environments

• Excellent

  people management

  and

  team motivation

  capabilities

• CRM tools (like Leadsquared, Zoho, etc.)
• Strong understanding of P&L levers in unit economics
• Google Sheets / Excel (for data tracking & reporting)

• Excellent communication & interpersonal skills
• High ownership mindset — You don’t wait to be told
• Agility to handle on-ground chaos with a calm mind

• Minimum 3–5 years in retail or fitness sales management
• Experience managing distributed teams and multiple locations
• Bachelor’s Degree in Business, Sales, Marketing or related field

Why WTF?

lifestyle transformation powered by data and technology.

Let’s Go!

Step up. Take ownership. Hit that Jhumka.

Apply now and be a part of India’s fitness revolution 🚀