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Job Title : Front Desk Coordinator Location : The Face Company, Greater Kailash Part 2, Delhi Industry : Luxury Aesthetic and Wellness Company Overview The Face Company is a luxurious aesthetic center in South Delhi offering world-class semi-permanent makeup, skincare, hair care, nails, and wellness treatments. Our mission is to deliver a premium beauty experience that blends international standards with personalized care. We cater to a discerning clientele and aim to provide transformative services that make a lasting impact. Role Overview The Front Desk Coordinator is responsible for ensuring a seamless and welcoming experience for all clients visiting The Face Company. As the first point of contact, this role plays a crucial part in managing appointments, addressing client queries, handling administrative tasks, and supporting daily operations. The Front Desk Coordinator will contribute to maintaining a professional, polished environment while ensuring that all client needs are met with efficiency and care. Key Responsibilities Client Interaction and Customer Service: Greet clients with warmth and professionalism, ensuring a luxurious and inviting atmosphere. Manage client inquiries in person, over the phone, and via email, providing accurate and detailed information about services, pricing, and policies. Schedule and confirm client appointments efficiently, ensuring smooth daily operations. Handle any client concerns or complaints with empathy, professionalism, and a focus on resolution. Maintain a positive client experience by coordinating with service providers to ensure timely and high-quality service delivery. Administrative Duties: Perform daily front desk tasks, including maintaining appointment schedules, managing client databases, and handling all incoming correspondence. Process client payments, including cash, card, and online transactions, ensuring all financial records are accurate. Maintain and update client records in the system, ensuring confidentiality and compliance with data protection regulations. Support the team with clerical duties, including managing office supplies and organizing paperwork. Assist with basic bookkeeping and assist the management team with invoicing and billing inquiries. Operational Support: Ensure the front desk area is always clean, organized, and ready for client arrivals. Handle the reception of deliveries and correspondence, distributing them appropriately. Provide administrative support to the management team and assist with ad-hoc tasks as required. Ensure the efficient flow of clients by coordinating with the technicians and service providers regarding appointment schedules. Maintain a professional and polished image of the front desk area in line with the brand’s luxury aesthetic. Communication and Coordination: Serve as the primary point of contact for clients, ensuring all communications are handled efficiently. Coordinate with the team to ensure all client needs are met, from the initial booking to post-service follow-ups. Communicate service offerings, promotions, and new treatments to clients as necessary. Provide administrative support for marketing initiatives and client retention programs. Technical and System Management: Manage appointment bookings and client data in the ERP system, ensuring accurate input and updates. Be proficient in using the center's digital tools, including scheduling software and payment systems. Assist in generating reports or tracking client visits and other data points for analysis. Qualifications and Experience Female candidates only. Presentable and professional appearance, with a strong focus on maintaining a polished image in line with luxury brand standards. Excellent command of the English language, both spoken and written. Experience working in a similar role, preferably within the beauty, wellness, or luxury service industries. System savvy with a good understanding of office management software and scheduling tools. Knowledge of skin, aesthetics, or clinical treatments is highly preferred but not mandatory. Strong organizational skills and the ability to handle multiple tasks simultaneously. Exceptional customer service skills and the ability to manage client expectations. Key Attributes Warm, friendly, and professional demeanor. Ability to handle a high volume of clients in a busy environment with grace and efficiency. Strong communication skills with the ability to build rapport and trust with clients. Ability to work independently as well as part of a team. Highly organized and detail-oriented with a proactive approach to tasks. Show more Show less
