Client Services Manager

Position :

Years of experience

Location :

Salary

Industry

Working Model

Job Summary

Client Servicing Manager

Key Responsibilities:

Client Relationship Management:

●Serve as the primary point of contact for government agencies, PSUs, and public sector clients, ensuring strong and lasting relationships.

●Understand client needs, objectives, and expectations, translating them into effective project strategies.

●Regularly engage with senior government officials and PSU stakeholders to strengthen partnerships and ensure client satisfaction.

Project Coordination & Execution:

● Oversee the end-to-end execution of government exhibitions, conferences, and public events, ensuring they meet client requirements and expectations.

● Collaborate closely with internal teams (design, production, operations) to deliver projects within stipulated timelines and budgets.

● Ensure full compliance with government procurement guidelines, tender processes, and contractual obligations.

Business Development & Revenue Growth:

● Identify and pursue new business opportunities in the government and PSU space, enhancing organizational growth.

● Actively participate in government tenders, bids, and RFPs (Requests for Proposals), coordinating with legal and finance teams for the preparation and submission of necessary documentation.

● Develop and pitch customized proposals that align with government objectives and policies, maximizing opportunities for new business.

Event & Activation Strategy:

● Collaborate with event designers, technical teams, and production units to craft innovative, impactful event experiences for government and PSU clients.

● Stay updated on industry trends, government initiatives, and PSU branding strategies to provide forward-thinking solutions.

● Manage the seamless execution of large-scale events, including on-site operations, client interaction, and ensuring client expectations are met.

Team Leadership & Coordination:

● Lead, mentor, and manage a team of account managers, client servicing executives, and project coordinators to ensure high-performance standards.

●Establish workflows and service standards to optimize client satisfaction and improve operational efficiency.

● Act as the escalation point for critical client concerns, ensuring prompt and effective resolution.

Trend Monitoring & Market Analysis:

Best Practices Implementation: