Client Relationship Manager

Job Title: Client Relationship Manager / Key Account Manager

Location: Chennai

Department:

Reports To:

Role Overview:

Client Relationship Manager / Key Account Manager

Key Responsibilities:

• Own and manage key client accounts, serving as the primary point of contact and trusted advisor.
• Build deep client relationships through consistent communication, onsite visits, and strategic engagement.
• Understand the client’s business goals, organizational structure, and pain points to align services effectively.
• Ensure high levels of client satisfaction, loyalty, and retention.
• Drive revenue growth through strategic account farming—identifying cross-sell and up-sell opportunities.
• Present tailored solutions that align with client needs and future growth strategies.
• Meet and exceed monthly and quarterly revenue and profitability targets for assigned accounts.
• Manage full P&L responsibility for your accounts, including forecasting, cost control, and margin improvement.
• Collaborate with internal teams (finance, delivery) to resolve billing discrepancies, minimize financial risks, and maintain profitability.
• Monitor and optimize account financial health regularly.
• Conduct structured monthly reviews with clients to track KPIs, SLAs, project delivery, and future.
• Prepare detailed account review documents and strategic action plans.
• Address concerns and resolve client escalations with urgency and professionalism.
• Conduct regular in-person visits to client sites, building trust with key stakeholders across all levels.
• Represent the organization in review meetings, industry forums, and client events.
• Foster multi-level relationships within client organizations to identify decision-makers and influencers.
• Collaborate with cross-functional teams (technical, operations, marketing) to ensure smooth service delivery and client success.
• Maintain up-to-date CRM entries, activity logs, pipeline status, and forecast reports.
• Provide periodic reports to leadership on account performance, risks, and expansion opportunities.

Key Performance Indicators (KPIs):

• Achievement of assigned revenue and margin targets
• Growth in account revenue (YoY, QoQ)
• New services/revenue streams activated per client
• Client satisfaction scores (CSAT, NPS)
• Frequency of client site visits and engagement quality
• Account renewal and retention rates
• Reduction in overdue payments and cost leakages

Requirements:

• 5+ years of experience

  in client relationship management, key account management, or enterprise sales

• Bachelor’s or Master’s degree

  in Business, Marketing, or related field (MBA preferred)
• Proven track record in growing enterprise accounts and achieving financial targets
• Strong communication, negotiation, and interpersonal skills
• Experience managing P&L and preparing business performance reports
• Willingness to travel for client meetings and reviews

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