- Candidate will be responsible for selling shine solutions to Recruitment Consultancies C mid-sized Corporates (70%: 30% mix) -Interacting with Senior Management/Decision Makers, Team Leads and recruiters of a client to create interest and generate leads. -Generating leads, creating funnels by way of effective virtual/in person demos and pitching Shine services to best suit customers hiring requirements by way of effective FABing exercise. -Pre-sales research - Account mapping through research on competition sites, LinkedIn etc. to identify high potential customers. -Understanding clients needs and proposing relevant customized solutions by way of consultative selling. -Effective objection handling - Handle complex situations and interact with internal and external stakeholders to propose relevant solutions. -Manage the end-to-end requirements of a client from sales processing in CRM to collection of payments. -CRM based process/data driven sales approach for capturing input and output metric. -Understanding SWOT of customer and accordingly plan the go to market sales pitch.

Role Summary: The Client Relationship team will be the critical link with key clients, ensuring exceptional customer experiences, retaining client loyalty, and driving long-term business growth. CRMs/ CREs will work across diverse sectorsbanking, IT, consulting, manufacturing, FMCG, and moreplaying a pivotal role in nurturing and expanding relationships, resolving issues, and identifying opportunities for cross-selling and upselling services. A Client Relationship role in India is multifaceted and central to the sustained success of any business. By combining interpersonal finesse, analytical rigor, and deep industry knowledge, CRMs ensure that clients not only remain satisfied but also become long-term partners and brand advocates. Responsibilities: Relationship Management Serve as the primary point of contact for assigned clients; build trust through effective usage of multi-modal communication channels to maintain regular contact. Develop an in-depth understanding of each clients business, industry, and pain points. Proactively identify challenges and opportunities, offering customised solutions. Issue Resolution and Escalation Handling Address client queries and concerns efficiently, ensuring timely and satisfactory resolutions. Escalate issues to relevant internal stakeholders and follow up diligently until closure. Track and analyse complaint patterns to recommend process improvements. Account Ownership, Penetration, Growth and Retention Client Onboarding and Integration. Identify cross-selling or upselling opportunities. Prepare and present value-added proposals and business reviews. Monitor renewal cycles and ensure high retention rates through proactive engagement. Maintain detailed records of all client interactions, feedback, and action items in CRM systems. Generate regular reports on client satisfaction, account growth, and service delivery metrics. Collaborate and coordinate internally and/ or externally as required. Networking, Market Research and Thought Leadership Stay updated on industry trends, market dynamics, and regulatory changes relevant to clients. Conduct competitor analysis and share market intelligence with clients and internal stakeholders. Required Skills and Competencies: Interpersonal Skills: High emotional intelligence and an innate sense of empathy to connect with people across backgrounds and organisational hierarchy. Excellent written and verbal communication abilities, with fluency in English and one or more Indian languages. Technical Proficiency Proficiency in MS Office Excel, PowerPoint, Word. Understanding of digital platforms, industry-specific software, and basic IT troubleshooting is an advantage. Analytical and Problem-Solving Abilities: Strong analytical thinking for interpreting client data, identifying trends, and providing actionable insights. Persevering and persuasive, with a never-say-die attitude along with the ability to prioritise and multi-task in a fast-paced environment. Detail-oriented with an attitude to take ownership and a proactive approach to managing client requirements to achieve win-win outcomes. Combination of financial, analytical, and interpersonal skills, as well as the ability to work independently and/ or as part of a team. Willing to travel extensively within India when required, and/ or relocate within India. Qualifications and Experience: Masters or Bachelors degree, or an equivalent Diploma in any field. 2+ years in on-field account management, sales, or customer service.

Role Summary: The Client Relationship team will be the critical link with key clients, ensuring exceptional customer experiences, retaining client loyalty, and driving long-term business growth. CRMs/ CREs will work across diverse sectors banking, IT, consulting, manufacturing, FMCG, and more playing a pivotal role in nurturing and expanding relationships, resolving issues, and identifying opportunities for cross-selling and upselling services. A Client Relationship role in India is multifaceted and central to the sustained success of any business. By combining interpersonal finesse, analytical rigor, and deep industry knowledge, CRMs ensure that clients not only remain satisfied but also become long-term partners and brand advocates. Responsibilities: Relationship Management Serve as the primary point of contact for assigned clients; build trust through effective usage of multi-modal communication channels to maintain regular contact. Develop an in-depth understanding of each clients business, industry, and pain points. Proactively identify challenges and opportunities, offering customised solutions. Issue Resolution and Escalation Handling Address client queries and concerns efficiently, ensuring timely and satisfactory resolutions. Escalate issues to relevant internal stakeholders and follow up diligently until closure. Track and analyse complaint patterns to recommend process improvements. Account Ownership, Penetration, Growth and Retention Client Onboarding and Integration. Identify cross-selling or upselling opportunities. Prepare and present value-added proposals and business reviews. Monitor renewal cycles and ensure high retention rates through proactive engagement. Maintain detailed records of all client interactions, feedback, and action items in CRM systems. Generate regular reports on client satisfaction, account growth, and service delivery metrics. Collaborate and coordinate internally and/ or externally as required. Networking, Market Research and Thought Leadership Stay updated on industry trends, market dynamics, and regulatory changes relevant to clients. Conduct competitor analysis and share market intelligence with clients and internal stakeholders. Required Skills and Competencies: Interpersonal Skills: High emotional intelligence and an innate sense of empathy to connect with people across backgrounds and organizational hierarchy. Excellent written and verbal communication abilities, with fluency in English and one or more Indian languages. Technical Proficiency Proficiency in MS Office Excel, PowerPoint, Word. Understanding of digital platforms, industry-specific software, and basic IT troubleshooting is an advantage. Analytical and Problem-Solving Abilities: Strong analytical thinking for interpreting client data, identifying trends, and providing actionable insights. Persevering and persuasive, with a never-say-die attitude along with the ability to priorities and multi-task in a fast-paced environment. Detail-oriented with an attitude to take ownership and a proactive approach to managing client requirements to achieve win-win outcomes. Combination of financial, analytical, and interpersonal skills, as well as the ability to work independently and/ or as part of a team. Willing to travel extensively within India when required, and/ or relocate within India. Qualifications and Experience: Masters or Bachelors degree, or an equivalent Diploma in any field. 2+ years in on-field account management, sales, or customer service.

Job Description: Reporting to the KAM/BSM. The incumbent will be responsible for B2B sales: 1. Self-Lead generation & Client Acquisition 2. Business development 3. Revenue generation 4. Reports generation 5. Field Sales Key Responsibilities: Candidate will be responsible for selling shine solutions to Recruitment Consultancies & mid-sized Corporates (70%: 30% mix) Interacting with Senior Management/Decision Makers, Team Leads and recruiters of a client to create interest and generate leads. Generating leads, creating funnel by way of effective virtual/in person demos and pitching Shine services to best suit customers hiring requirements by way of effective FABing exercise. Pre-sales research - Account mapping through research on competition site, LinkedIn etc. to identify high potential customers. Understanding clients needs and proposing relevant customized solutions by way of consultative selling. Effective objection handling - Handle complex situations and interact with internal and external stakeholders to propose relevant solutions. Manage the end to end requirements of a client from sales processing in CRM to collection of payments. CRM based process/data driven sales approach for capturing input and output metric. Understanding SWOT of customer and accordingly plan the go to market sales pitch. Analyzing new hiring trends and align go to market strategies accordingly. Key Requirements: Self-motivated/driven Sales professionals with a go-getter attitude and passionate to achieve month/quarter targets. Aggressive sales approach with flair to handle tough situations. Ability to handle customer rejections and objection handling. Negotiation skills for effective value extraction. Strong interpersonal and networking skills. Excellent written and verbal communication skill. Working Hours: 9am- 6pm Working days : Monday-Friday & 1 st and 4 th Saturday

Position Overview We are seeking a dynamic and detail-oriented Product Executive Ops to join our team in Gurugram . This full-time position offers an exciting opportunity for individuals with a passion for product management and operations. The ideal candidate will have 1 to 2 years of relevant experience and will play a crucial role in supporting our product initiatives and ensuring smooth operational processes. Key Responsibilities Assist in the management of product operations, ensuring that all processes are efficient and effective. Collaborate with cross-functional teams to gather and analyze product requirements and feedback. Utilize Jira for tracking project progress and managing product backlogs. Prepare and maintain detailed documentation related to product specifications and operational procedures. Leverage Excel for data analysis and reporting to support decision-making processes. Participate in product launches and marketing initiatives, ensuring alignment with operational capabilities. Monitor product performance metrics and provide insights for continuous improvement. Support the product management team in various administrative tasks as needed. Qualifications Bachelor's degree in Business, Management, or a related field. 1 to 2 years of experience in product management or product operations. Proficient in Jira and Excel , with strong analytical skills. Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment. Strong organizational skills and attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. If you are a motivated individual looking to advance your career in product operations and management, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our products and making a significant impact in our organization! Annual Salary: 3,50,000 Work Schedule: Day Work Mode: On Site Number of Positions Opened: 1