2390 Client Management Jobs - Page 14

You will be responsible for driving revenue growth by strategically engaging with identified accounts and building strong relationships. This includes selling a wide range of products and services such as Digital Advertising Solutions, Digital Lead Generation Services, Branded Content & Creative Services, and Technology Solutions & Services to both new and existing clients. In this role, you will need to identify and develop innovative revenue opportunities within existing client accounts by leveraging insights to propose tailored solutions. You will also focus on transforming mid-sized accounts into significant key OEM accounts while consistently onboarding new accounts to expand the customer base. To be successful in this position, you should have 3-6 years of prior experience in client management and a proven track record of achieving sales targets. A good understanding of digital advertising and lead generation is essential, along with excellent communication and interpersonal skills. You should be a strategic thinker with strong problem-solving abilities and possess a self-motivated and collaborative mindset.,

Responsibilities: * Manage client onboarding and maintenance * Ensure operational excellence through process management * Oversee SaaS product implementations and maintenance Flexi working Travel allowance Health insurance Employee state insurance Accidental insurance Annual bonus Performance bonus Sales incentives Course reimbursements

We are seeking an experienced Bench Sales Executive to join our dynamic team. The ideal candidate will have a minimum of 1 year of experience in bench sales and a proven track record of successfully marketing and placing IT consultants. Responsibilities Actively market bench consultants by creating compelling resumes and profiles, highlighting their skills and experiences to attract client interest. Coordinate with consultants to understand their career goals, preferences, and availability, ensuring alignment with client requirements. Manage the full placement process, from identifying client needs to submitting consultants, scheduling interviews, and facilitating successful placements. Establish and maintain relationships with third-party vendors and staffing partners to expand the pool of available consultants. Work closely with vendors to ensure timely and efficient delivery of qualified candidates for client projects. Manage vendor performance, ensuring they meet the quality and compliance standards expected by the company and clients. Maintain accurate records of all sales activities, including client interactions, consultant placements, and contract negotiations. Prepare and submit regular reports to management, detailing key performance metrics, market insights, and progress towards sales targets. Ensure all documentation, including contracts and agreements, is up-to-date and stored securely. Qualifications Minimum of 1 year of experience in Bench Sales. Strong understanding of the IT consulting market in the USA. Excellent communication and negotiation skills. Ability to work independently and as part of a team. Proficiency in using recruitment and sales tools/software.,

Company Description we suggest you enter details here Role Description This is a full-time on-site role as a Relationship Manager at Capital Square Insurance Brokers in Kolhapur. The Relationship Manager will be responsible for managing client portfolios, building strong customer relationships, and providing financial advice and solutions tailored to individual client needs. Qualifications Excellent communication and interpersonal skills Proven track record in sales or client management Strong understanding of financial products and services Ability to analyze and interpret financial data Bachelor's degree in Finance, Business Administration, or related field Certifications such as Certified Financial Planner (CFP) are a plus Attention to detail and organizational skills Ability to work in a fast-paced environment and meet tight deadlines,

You will be responsible for reviewing and formulating various reports on Transport planning and Transportation Engineering. Your role will include client management at all levels and supervising the project management consultant work carried out by Sub Consultants. You will also be supervising the documentation carried out by Sub-Consultants and planning for project implementation as per the contractual arrangement with Clients. This position requires regular travel for project development. The ideal candidate should have a Masters in Transportation Planning or Masters in Transportation Engineering. You should have around 7 to 10 years of post-qualification experience in areas of transport planning with a focus on supervision, implementation, management of schemes/projects, project deliveries, and business development.,

We are hiring for Manager and Senior Manager positions. Full time MBA from Tier -1 Business school is mandatory. Key Responsibilities: Leading a team of consultants/BAs, developing innovative solutions and managing complex projects from inception to closure. Designing, organizing, and implementing systems and tools to automate tasks and make processes more consistent Accelerate transformation through Data & Analytics and emerging ML/AI technologies Identify and structure business problems, communicate challenges and opportunities Mentoring and coaching junior consultants on best practices Minimum Qualifications: MBA from tier 1 B School Minimum 3 years of post MBA experience working in top tier consulting firm with experience in operations/supply chain/technology sector Strong SQL working knowledge Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent problem-solving, risk assessment, and decision-making skills. Excellent communication skills with the ability to work across technical and non-technical teams.

Position: Director - Domestic Recruitment Delivery Location: Hyderabad Job Summary: The role of Director Domestic Recruiting Delivery is critical in our Asia-Pac Global Capabilities Center (GCC) to ensure growth of our domestic talent augmentation business of our global clients. This is leadership role that can define the future of our client recruitment services value proposition in the domestic markets. We are seeking a leader that can drive performance through data driven metrics for success and lead our staffing service delivery at our GCC in Hyderabad location Key Responsibilities Lead End-to-End Delivery Operations Oversee the complete recruitment lifecycle for multiple clients, ensuring timely and high-quality hiring outcomes. Design and implement delivery strategies aligned with organizational goals and evolving client needs. Team Leadership & Performance Management Build, mentor, and lead high-performing recruitment teams. Set clear team and individual goals, track performance, and drive accountability. Manage and improve team productivity by identifying and removing delays or obstacles in the workflow. Establish incentive programs for recruiters and mid-level managers to enhance motivation and results. Foster a culture of continuous improvement, learning, and professional growth. People Management Create a positive, performance-driven, and collaborative team environment. Address issues related to morale, attrition, or underperformance swiftly and effectively. Responsible for people management and availability to ensure no productivity leakage. Ensure team stability and consistent delivery without service disruptions. Operational Excellence Monitor and analyze key performance indicators (KPIs) to identify improvement areas. Ensure optimal usage of job boards, sourcing channels, and ATS systems to enhance sourcing efficiency and track team performance. Continuously refine internal processes to maximize coverage and outcomes. Client Engagement & Relationship Management Interact regularly with clients to ensure satisfaction, alignment, and proactive issue resolution. Participate in client review meetings to share updates on hiring progress and team performance. Lead quarterly business reviews to present delivery metrics, insights, and strategic plans. Strategy & Execution Design and implement recruitment delivery strategies that align with the companys goals and each client's unique needs. Plan for scalability and evolving business demands by proactively adjusting strategies. Ensure alignment between recruitment operations and broader organizational objectives. Promote a balance between speed, quality, and cost in all hiring efforts. Forecasting & Resource Planning Anticipate future hiring demands based on client needs and market trends. Plan and allocate recruitment resources efficiently across teams to meet service-level expectations. Make sure recruiters have enough time and are available to avoid delays in hiring Adjust team assignments proactively to handle priority shifts and urgent requirements. Qualifications Bachelors or Masters degree in any field. At least 15 years of strong experience in recruitment with 4 to 5 years as Delivery Lead managing a mid to large sized team of recruiters Experienced in Domestic Recruitment (Technical & Non Technical) / RPO & employment laws and practices. Experienced in handling Domestic Clients - Direct / Indirect with good understanding of the Domestic Staffing-RPO market / Industry. Strong background in recruitment with prior hands-on hiring experience within the staffing industry. Excellent communication skills with a confident, professional presence during client interactions. Attention to detail, Self-driven, ability to work independently, competitive and passion for success. Ability to persuade Outstanding Communication and Convincing Skills Strong analytical, mediation and problem resolution skills Demonstrated leadership skill with a bias toward action, supporting a culture of ownership and learning Proven leadership experience in managing teams and driving results. Key Skills Ability to prioritize, multi-task, and deliver in a fast-paced, performance-oriented environment with a strong data and metrics focus. Able to grow the business in alignment with company business plans. Handling Service Delivery, Operations and Employee Management for both sourcing and recruiting teams Ensure that client performance goals are monitored and recruiters achieve performance goals on their clients. Maintain adequate oversight on existing clients to consistently maintain a high level of performance Anticipate client concerns and proactively resolve them Coach top performing employees and assists in grooming them for leadership positions Ensure high team productivity at all times Ensure recruiting team develops a culture of accountability, pay-for-performance, and respect for all employees while maintaining a pleasant work environment

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Job Location: Work from office (Noida Sec-132) Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. Why Join Us : This is a unique opportunity to work on innovative and disruptive technology driven business solutions, that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast[1]paced environment and are ready to enhance their skills by learning something new. Being a part of Info Edge, will allow you to unleash your potential and carve your own career. To learn more about Info Edge visit http://www.infoedge.in/ Fixed Day shifts ( Rotational offs) + 5 days WFO Whatsapp Sapna on 9313787329 for more information

Key Responsibilities(Air Ticketing): 1. Understand the client requirement, coordinate with them and issue the best airfares 2. Search and compare airfares using GDS systems 3. Book, block, and issue domestic and international air tickets 4. Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes 5. Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs) 6. Assist clients via calls and emails, providing fare options, ticketing support, and travel advice 7. Ensure accuracy in passenger details and ticketing documentation 8. Maintain updated records of all bookings and transactions 9. Work closely with the sales and customer service teams to ensure seamless travel planning Candidate Profile Good knowledge of airline rules, ticketing policies, and global travel norms. Strong communication and client handling skills. Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment. Detail-oriented with strong problem-solving and decision-making skills. A team player who can also take ownership and work independently when needed. Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field. Location-Lower Parel, Dadar & Pune

Role & responsibilities Key Responsibilities: Serve as the primary point of contact for clients regarding medical insurance claims and policy-related queries. Assist clients with claim documentation, submission, and tracking. Liaise with insurance companies, brokers, and hospitals for smooth processing of claims. Provide guidance to clients on claim eligibility, coverage details, exclusions, and procedures. Resolve client issues and escalate complex cases to relevant departments as needed. Maintain updated records of all client interactions, claims, and documentation. Conduct periodic reviews and follow-ups with clients to ensure satisfaction and timely resolution. Educate clients on changes in policy terms, procedures, or regulatory updates. Support new client onboarding by explaining service processes and setting expectations. Collaborate with internal departments. Preferred candidate profile Min 4 years of experience in client servicing, preferably in the health or medical insurance sector. Strong understanding of health insurance terms, claim processes, and TPA coordination. Excellent communication and interpersonal skills. Problem-solving mindset and ability to handle pressure. Proficiency in MS Office. Knowledge of IRDAI regulations is a plus.

Some careers have more impact than others. We are currently seeking an experienced professional to join our team in the role of Vice President - Line Control Business: CIB COO Strategy: Development and active engagement of Control strategies as a subset of overall Line Control strategy. Ongoing enhancement and oversight of the LC mandate, ensuring global consistency. Lead the regional roll-out of Control Monitoring (CM) best practices for LC ensuring effective implementation and conformance in all key locations. Understanding the risks associated with the Product s business model and building and implementing a balanced control framework within Issuer Services, including managing operational readiness activities for onboarding of new client opportunities. Risk Reporting: Partner with MSS LC colleagues and Operations Management in achieving balance in meeting the needs of stakeholders - Regional / Global Product / Global LC - while at the same time ensuring consistent take-up and operation of the internal control framework, and effective management and reporting of risks and resolutions. Implementation: Shape, evolve and implement sensible and standardised working practices that ensure global consistency, are able to pass the independent challenge test, and deliver quality assured results that protect and enhance the internal control environment for Operations. Oversee and drive control monitoring, reporting and risk mitigation activities. Drive internal quality control processes for LC. Risk & Issue Management: Partnering and consulting with Service Deliver and supporting teams in proactively and decisively managing risks and threats to Operations. Provide proactive support and advice in understanding risks, determining and agreeing action plans, and ensuring that remediation is completed and timely across the full internal control spectrum e.g. Incidents, Audit, Root Cause Analysis (RCA) and Non Financial Risk (NFR) reviews etc. Be forward looking in identifying operational risks and vulnerabilities. Identify control and process weaknesses and take action. Risk Culture: Promote a strong risk and control culture, positive learning environment, contribute to risk awareness training and development, and help to ensure that learnings and best practices are shared in an effective way. Help to ensure that a strong governance culture is embedded within Product line. Representation: Build and nurture key relationships and networks with stakeholders. Foster a collaborative, transparent, and robust operating environment. Lead and contribute to the broader LC programme. Execute ad hoc project work, reviews and initiatives as directed by the Head of Issuer Services City Office & LC Leadership team. Drive conformance to LC blueprint ensuring efficient and globally harmonized operational practices relating to monitoring of risks and controls, reporting and governance processes. Establish and execute an internal quality control review strategy for LC regionally. Promulgate continued adherence to the internal control framework in Operations, ensuring its effective operation, and geared to delivering tangible improvements that strengthen the totality of our internal control environment. Ensure adherence to escalation processes, and drive ownership and accountability for risk and control issues ensuring that decisive actions are taken to resolve and prevent reoccurrence. Implement effective planning, stakeholder engagement and communications processes that ensure that priorities are aligned, realistic target dates set, and appropriate resources to deliver are agreed with Operations Management and incorporated in the Financial Resource Plan (FRP). Proactively seek feedback on performance and operational impact of the function and dynamically make adjustments where needed. Develops close and effective working relationships with the Issuer Services Operations management teams globally. Builds close links to key stakeholders in other parts of the HSS and related Functions. Acts as a center of expertise for risk and control providing expert advice and guidance so that they understand and implement internal control policies and adopt Non Financial Risk (NFR) methods. A Culture Leader for risk and control. An enabler, leading and contributing to education and learning initiatives, promoting policies and best practices, and raising awareness and general understanding of risks and controls in Operations (impacts and consequences). Requirements A proven delivery track record combined with a sound knowledge of risk management processes. The role requires a proactive and articulate individual, comfortable leading a multi-disciplined team, dealing with a broad number of senior management, able to shape key messages, and influence senior management teams in delivering practical solutions that noticeably move the dial in Operations. Knowledge of Issuer Services products and associated post trade operational processes. Excellent understanding of an Operations environment within global Markets or MSS. Experience in a product aligned control function within investment banking. Well-developed leadership skills, a solutions-led individual, able to motivate the team and deliver high quality results. Outstanding organizational and team management skills. Continuous improvement and project management experience advantageous. Lateral thinker with an ability to interpret and solve complex issues. Ability to act impartially, where required, to arbitrate in matters under dispute, build consensus, and resolve conflicts. Excellent client management skills, with the ability to build and develop networks and relationships with both external and internal clients and stakeholders. Excellent interpersonal, networking and influencing skills. Developed report writing and presentations skills. You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Role: This position supports documentation and research needs for Compliance Operations and will be part of the GAC Compliance & Risk team. Functional Responsibility / Domain Related Perform data entry, maintain databases, and generate management information reports. Administration of data, data analysis, exception handling, RCA, and client management Prepare documents and upload to content management systems to maintain electronic document files. Ensure required documents are received, indexed and stored. Create customized report(s) periodically and on request capturing key data points and flagging statuses requiring attention. Support global teams; primarily in New York, London, Singapore & Hong Kong. Ability to maintain data quality. Ability to take unstructured data and select relevant information to be captured in databases and case management systems. Ability to organize electronic document files. Knowledge of AML Regulations/legislation, and KYC requirements woul be preferred Client Management / Stakeholder Management Ownership of all deliverables to client and be responsible for timeliness and quality of all tasks and activities delivered. Ensure top quality user/service experience. Develop and maintain relationships with client counterparts. Candidate Profile: Oral and written English proficiency. Motivated and able to work independently and remotely. Proficient with MS Excel. Proficiency in Python and Power BI would be an added advantage. Ability to work on multiple projects and set priorities. Bachelor s degree or equivalent education is preferred.

Role: This position supports documentation and research needs for Compliance Operations and will be part of the GAC Compliance & Risk team. Functional Responsibility / Domain Related Regulatory Reporting - Eye for detail and to understand how the domain works - Working on refining and enriching data after doing analysis, research and logical assessment. - Interacting with the onshore team - Exception handling of data. - Providing RCA and taking corrective measures for the data failure - Maintain the integrity and quality of data - Execute assigned tasks as per the instructions / guidelines and meeting required SLAs - Ensure adherence to / compliance with performance tracking mechanism, policies / procedures of the organization - Support the S&P staff globally, primarily staff located in New York. - Ability to take unstructured data and select relevant information to be captured in data bases and case management systems -Conducts Due Diligence and KYC research for clients as part of AML Compliance remediation Conducts KYC screening, due diligence, and monitoring of suspicious transactions Strong working knowledge of Microsoft Office, AML Regulations/legislation, and KYC requirements Client Management / Stakeholder Management Ownership of all deliverables to client and be responsible for timeliness and quality of all tasks and activities delivered. Ensure top quality user/service experience. Develop and maintain relationships with client counterparts. Candidate Profile: Oral and written English proficiency. Motivated and able to work independently and remotely. Proficient with MS Excel. Proficiency in Python and Power BI Ability to work on multiple projects and set priorities. Bachelor s degree or equivalent education is preferred. Strong analytical skills, problem-solving, collaboration, and coordination skills

ROLE AND RESPONSIBILITIES OVERALL ROLE This position is in its nature proactive and focused on the detail, to ensure Workspace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role oversees the day to day service delivery by the Workspace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workspace Experience team to ensure gearing of the service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. A key aspect of this role is leading the team to deliver expected standards, maintain clean & hygienic workspaces, seamless GRE services, engagement with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Participate in ad-hoc projects when required Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean Workspace Ensure there is a highly proactive, responsive, dynamic and agile team Planned, predictive and corrective works of building systems Power down planning, execution Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation. Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks Incident management support including 24/7 on call for incident management in corporate real estate buildings Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance Governance of as built drawings and OEM information Production and management of MOPS/SOPS/EOPS Management of lifecycle asset management and UPS component replacement Support for engineering standardization tasks across Asia Pacific Lead in-city technical training delivery Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team. Identify energy saving initiatives and work through to implementation and validation. Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned Client/Stakeholder Management (in support of the Workspace Lead) Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive Workspace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of Workspace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workspace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service at every level Managing budgets and ensuring cost-effectiveness Collect, analyse, and report statistical data as may be required to provide accurate and current assessment of management objectives CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 8 + years in hospitality/facility management An added benefit would be bachelors degree in mechanical, Electrical, facilities management/Hotel Management/Hospitality Management, Excellent verbal and written communication skills as well as presentation skills Strong analytical, organization and administration skills Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements. Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system Ability to effectively communicate and interact with all levels of people Holder of Higher Cert Degree in Mechanical, Electrical or Facilities Management with minimum 6 to 8 years experience in related discipline Holder of REW A0 is preferable, but not a must; Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system Diploma in an Engineering discipline Minimum of 5 years of relevant engineering management experience Thorough understanding of building services design and engineering management Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions High energy, flourishes in fast pace, dynamic environments Customer centricity Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures Critical Competencies for Success (with corresponding I am JLL behaviours) Client Focus & Relationship Management I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Detail focussed and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures KEY STAKEHOLDERS Management Staff Client Representatives Client Occupants / End-users Vendor Staff On-site Pune, MH

An experienced consulting professional who understands solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Responsibilities displayed in the Job posting Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer s rapid and successful adoption of Oracle Cloud Solutions. Our flexible and innovative Optimum Shore approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an efficient team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking versatile consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join the team of top-class consultants and help our customers achieve more than ever before.. Senior consulting position operating independently with some assistance and mentorship to a project team or customer align with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Life at Oracle: Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. Skill / Experience Requirements: Strong expertise in SQL, PL/SQL. 2 to 6 years of relevant experience in EBS HRMS with implementation experience preferred. Engineering Graduation in any discipline or MCA Degree. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. Good technical leadership capability with strong planning and follow up skills, mentorship, Work Allocation, Monitoring and status updates to Project Manager Assist in the identification, assessment and resolution of complex Technical issues/problems. Interact with client frequently around specific work efforts/deliverables. Career Level - IC2 Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer s rapid and successful adoption of Oracle Cloud Solutions. Our flexible and innovative Optimum Shore approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an efficient team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking versatile consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions. Our cloud solutions are redefining the world of business, empowering governments, and helping society evolve with the pace of change. Join the team of top-class consultants and help our customers achieve more than ever before.. Senior consulting position operating independently with some assistance and mentorship to a project team or customer align with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Life at Oracle: Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects. Skill / Experience Requirements: Strong expertise in SQL, PL/SQL. 2 to 6 years of relevant experience in EBS HRMS with implementation experience preferred. Engineering Graduation in any discipline or MCA Degree. Should have strong written and verbal communication skills, personal drive, flexibility, team player, problem solving, influencing and negotiating skills and organizational awareness and sensitivity, engagement delivery, continuous improvement and knowledge sharing and client management. Good technical leadership capability with strong planning and follow up skills, mentorship, Work Allocation, Monitoring and status updates to Project Manager Assist in the identification, assessment and resolution of complex Technical issues/problems. Interact with client frequently around specific work efforts/deliverables.

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers. MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave : Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023. **About the Role:** We are seeking a self-driven, experienced Manager of Professional Services to lead our campaign migration team. The successful candidate will oversee lift and shift campaign projects for our clients, ensuring seamless transitions and optimal performance. This role requires strong project management skills, technical expertise, and the ability to lead a team effectively. **Key Responsibilities:** * Lead and manage a team responsible for campaign migration projects * Act as a delivery manager, overseeing project timelines, resources, and deliverables * Develop and implement strategies for efficient campaign migration and optimization * Collaborate with clients to understand their needs and ensure project success * Provide technical guidance and support to team members * Monitor project progress and report to stakeholders regularly * Identify and mitigate potential risks in campaign migration processes * Stay updated on industry trends and best practices in marketing technology * Work closely with agencies to ensure timely project delivery **Requirements:** * 6+ years of experience in professional services, preferably in marketing technology or campaign management * Strong project management and leadership skills * Proven ability to manage multiple projects simultaneously * Excellent communication and client management skills * Self-motivated with the ability to work independently and as part of a team * Willingness to work late evening shifts (2 PM to 10 PM IST) * Bachelors degree in Computer Science, Marketing, or a related field * Experience working with clients in the US, Europe, and LATAM markets * Demonstrated success in collaborating with agencies to deliver projects on time **Preferred Qualifications:** * Experience with marketing automation platforms such as Adobe, Salesforce, or Braze * Certification in project management (PMP, Prince2, or equivalent) prefered but not mandatory * Understanding of data privacy regulations and their impact on marketing campaigns **What We Offer:** * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative work environment with a focus on innovation * Chance to work with leading brands and cutting-edge marketing technologies * Exposure to diverse international markets and clients If youre passionate about marketing technology, have a track record of successful project delivery, and thrive in a global environment, we want to hear from you. Apply now to join our dynamic team and help shape the future of campaign management across international markets!

The Company Overview Aon plc (NYSE: AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon India Insurance Brokers Private Limited, licensed since 2017, is a composite insurance broker delivering insurance and reinsurance broking services to corporate clients in India. Aon India has over 500+ colleagues across nine locations in India. Website: https: / / www.aon.com / apac / india / default.jsp Location - Bengaluru/Mumbai Education - Post-Graduate, an IRDAI licentiate certificate, Insurance professional qualifications will be an added advantage Experience - 6 + years Job Dimensions (role and responsibilities): This will be primarily an individual contributor role reporting to the location leader with no team management role envisaged (except where specifically communicated). The client management team members will however work closely with the client services team allocated (by the location leader) to ensure the quality delivery of client services. Responsible for meeting renewal business broking revenues according to annual targets and for completing/handling employee benefit insurance renewals for all existing clients under their purview. Will also be responsible for generating cross-sell business revenues as per annual targets from existing clients serviced by the employee. Develop and implement client renewal processes per agreed timeline and established process, including negotiating premiums. Develop and implement client benefits strategy according to client principles for accurate implementation. Will need to lead and conclude all legal documentation like NDA, Broker Services Agreement, SLAs, TOBA and enable / conclude all discussions with the respective legal teams. Will be primarily responsible for initiating, handling and maintaining positive relationships with all collaborators at the client end in a structured manner. Will acts as the client steward and initiate all stewardship activities relating to the account in a timely manner. Provide all client consulting services such as benchmarking, claims reviews, and projects with support from Location Leader. Will collaborate closely with clients at various levels to understand their needs in detail and ensure that they are appropriately advised on every area of employee benefits and make a final recommendation of service providers that suit the client needs optimally. Will utilise presence of Location leader/ Experienced CRM as appropriate during discussions. Will develop consulting expertise in the identified client industry/segment (if) allocated and identify and develop new business opportunities within that segment with other colleagues identified as part of the team. Will implement all strategy-led wellness initiatives with the assistance of the health promotion team Will work closely with other colleagues supporting the client and ensure that all relevant updates on that clients are circulated to all. Will complete any specific projects related to the development of the H&B practice as assigned Key Performance Indicators: They will primarily be vested with the responsibility of handling the client relationships under their purview, be accountable for revenue and cross sell responsibilities Work alongside the client services team to ensure that client happiness is maintained Skills and Demeanor: Effective communication, presentation, consultative selling, advising, and negotiation skills Solid understanding of the insurance benefits market in India primarily with some knowledge of international trends Possesses a consulting approach, strong analytical abilities, a competitive spirit, is a phenomenal teammate, and values teamwork Ability to manage and excel in ambiguous situations and be a quick learner Worked with small and medium accounts with multifaceted expectations Multifaceted self- motivated teammate with a track record Proven Relationship Leadership skills Evidence of having continuously upgraded one s knowledge base through seminar, training, reading etc. to ensure distinctive client value 2558307

GENERAL DUTIES & RESPONSIBILITIES Maintains contact with client at an executive level, focusing on the strategic nature of the relationship Represents the Enterprise to the client and the client to the Enterprise Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and retention activities Acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process Works to maintain and grow the client relationship while ensuring ongoing customer service Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services Responsibility for client satisfaction, maintaining client communication, the overall management of the client relationship and client retention activities Keeps abreast of new products/services and changes to existing products/services Maintains comprehensive knowledge of applicable products, services and company policies and procedures May participate in business reviews to learn about clients strategic direction as well as gain a good understanding of the products and/or services FIS is offering Manages personnel who assist in the management of the client relationship Selects, develops and evaluates personnel to ensure the efficient operation of the function Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement Participates in client loyalty process by participating in follow-up discussions and developing action plans to address any negative comments Manages and communicates expectations internally and externally Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) misses and contacts appropriate product area if misses fall within guidelines of a contractual penalty May monitor call queues, call volume, and other metrics Analyzes results and analyzes trends Ensures the volume of work produced meets product/service standards and exceeds quality standards Ensures representatives are properly trained when new products are released or products are upgraded Selects, develops and evaluates personnel to ensure the efficient operation of the function May work at an FIS or a client location Travel required Other related duties assigned as needed EDUCATION REQUIREMENTS Bachelor s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience GENERAL KNOWLEDGE, SKILLS & ABILITIES Communicates ideas both verbally and in written form in a clear, concise and professional manner Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally Proven knowledge to represent the enterprise s entire range of products to the client and of the industry Proven track record in client relationship management and/or the sales of technology products and services Financial institution experience or comparable proven sales- marketing-consulting- support background with strong financial industry and data processing knowledge Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client s business Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfaction Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise Demonstrates the ability to lead by example and motivate professional level staff Displays strong leadership qualities, decision making abilities and strong business judgment Possesses strong personnel management skills Broad knowledge of FIS products and related services; in-depth knowledge of products and services for which team(s) provide support Excellent decision-making, problem-solving, team building, negotiation, conflict management and time management skills Demonstrated customer-focused leadership ability Ability to work both independently and in a team environment FIS JOB LEVEL DESCRIPTION Supervisory/developing management role Excellent knowledge of the field with strong leadership skills Provides direct supervision to employees according to established policies and management guidance Establishes operational objectives and work plans, and delegates assignments to subordinates Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client s business Exercises judgment within defined procedures and policies to determine appropriate action and administer company policies Directly responsible for supervising a staff of three or more individuals Authority for hire, fire, performance appraisal, and pay review decisions Works closely with managers and other supervisors on team issues Has wide latitude for decision-making Effectively communicates with all levels of technical and non-technical personnel Ability to negotiate complex processes and issues with others Contributes to the development, documentation and implementation of standards or guidelines Typically requires a minimum of three years banking or related financial industry experience Customer service or client management experience - a plus

Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

Role Associate Process Manager- Collateral | Full-time (FT) | Financial Markets| Shift Timings: EMEA (1:00 PM to 10:00 PM IST) Minimum Academic Qualifications :Graduation (B. ComBBM) Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 6 years of experience inCollateral Process/Activities with Experience: Good understanding of Trade Life Cycle and Financial markets Knowledge of Collateral & Margins Knowledge of ISDA Regulations, CSAs, MTM Knowledge of products - OTC, Repo Margins, IM & VM margins Preferably experienced with the applications- Bloomberg, DTCC, Murex, TriOptima Experience in handling Collateral interest bookings and margin calls Experience in handling discrepancies/disputes and liaising with multiple teams to get the issues resolved Should be well versed in preparing procedure documents, process flows, event trackers Should be capable to maintain SLAs and monitor quality of the deliverable Should be able to lead daily/weekly/monthly calls to update clients on day to day progress, challenges Good knowledge of MS Excel Should be able to implement strategic initiatives and identify process improvements in the daily workflow with the help of Automation enhancements Excellent presentation and communication skills (written and verbal) Ability to work with teams across time-zones and cultures Organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations Good with numbers and ability to derive information from data Excellent multi-tasking and creative problem solving Should be able to train, coach, mentor other members of the team Financial Products Knowhow: Collateral/Margins, OTC & Repo Margins Tools/industry utilities Preferred hands-on & understanding of Collateral financial markets Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Role and Responsibility: As part of the Collateral team, you will be working with our client partners to ensure the counterparty overall exposure risk is reduced, all the interest bookings and margin calls are settled in a timely manner. You work will be to execute the bookings on a monthly basis and margin calls on a daily basis for both OTC and Repo margins, work with internal team, control team and external counterparties to resolve issues and escalation emails. Taking full ownership of the process, managing BAU and other tasks effectively Settling the collateral interest on a monthly basis, and margin calls on a daily basis with 100% accuracy Highlighting the issues and escalations to the client and get it rectified Daily and weekly catch-up calls with clients to discuss the issues and future initiatives Handling client/counterparties queries and escalatio ns Tracking KPI/KRI, Utilization for Vendor Management Grooming As and SAs to manage process and risk effectively Help knowledge management endeavor by sharing process knowledge and best practices within the teams Build domain expertise and lead from the front Lead various quality initiatives Responsible for Business continuity, transformation and various audits

Job Role:- Manage Invoice monitoring & Invoice processing, payments and all activities related to AP (e.g. MDM/VMD)- Manage Travel & Expense processing & audit along with overseeing the AR activities (Raising invoice)- Interact with clients and suppliers through emails and calls to resolve escalated queries- Team management Daily huddles, one to one session, transport roster, leave management etc.- Escalation management- Ensure timely and accurate delivery of SLA in tight turnaround time- Reporting to internal and external clients (KPI, Dashboard,decks etc.)- P2P, O2C control and compliance management- Continuous process improvements are achieved Month end & closing activities Incentive reporting and performance appraisals Volume and trend analysis to ensure Inflows are monitored and leaves managed for staff - Meet all client deliverables People Management Skills- Client Management Skills- Experience in leading a team of 25-30 resources 12 -15 years experience in F&A only, preferable 5yrs in Accounts Payable process in BPM environment- B.Com / M.Com / Accounts Graduate- Proficient in ERP (Oracle if possible)- Excellent Communication skills Written and Verbal- Good Analytical Skills- Proficient in advance MS Office (esp Advanced Excel Skill)- Ability to work under pressure & meet tight deadlines- Multi tasking- Qualifications Bcom

About The Role Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Information and Event Management (SIEM) Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : be btech mtech Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability. You will be responsible for ensuring the successful execution of projects, utilizing our method, tools, training, and assets. Your role will involve overseeing the entire project lifecycle, from planning and design to implementation and post-implementation support. You will collaborate with cross-functional teams and stakeholders to ensure the delivery of high-quality security solutions. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the implementation and delivery of Security Services projects.- Utilize global delivery capability, including method, tools, training, and assets.- Oversee the entire project lifecycle, from planning and design to implementation and post-implementation support.- Collaborate with cross-functional teams and stakeholders to ensure the delivery of high-quality security solutions. Professional & Technical Skills: - Must Have Skills: Proficiency in Security Information and Event Management (SIEM). Proficiency in consulting (solutioning work with presales, RFP's, estimation), client management, SOC Delivery- Strong understanding of security principles and best practices.-Deep expertise in SIEM, SOAR and Incident Response- Experience in designing and implementing security solutions.- Knowledge of security frameworks and standards (e.g., ISO 27001, NIST).- Experience in conducting security assessments and audits.- Good To Have Skills: Experience with security incident response and threat intelligence.- Familiarity with security technologies and tools (e.g., firewalls, IDS/IPS, SIEM).- Knowledge of cloud security and emerging trends in the security industry. Additional Information:- The candidate should have a minimum of 15 years of experience in Security Information and Event Management (SIEM).- This position is based at our Bengaluru office.- A B.e B.tech M.tech is required. Qualification be btech mtech