Total Work Experience (in years)- 3-6 years Educational+Professional Qualifications- Any Graduate and above (with 12 months of experience) Domain Knowledge and Experience- We are seeking a seasoned and strategic professional to lead our Freight Forwarding Customer Service team within the BPO setup This role requires deep domain expertise, leadership capability, and a customer-first mindset to deliver consistent and high-quality client experiences Roles and Responsibilities- Strategic Planning:- Develop and implement logistics strategies to optimize efficiency and minimize costs - Conduct risk assessments and long-term planning Operations Oversight:- Oversee the KRA and KPI Deliverables- Ensure all REsponsibilities are handled within the timelinStakeholder Coordination:- Coordinate with various stakeholders for timely delivery of services- Maintain strong relationships with key stakeholders Compliance and Safety:- Ensure adherence to company policies, industry regulations, and safety standards - Implement procedures to maintain high standards of Accuracy and QualityTeam Leadership:- Manage, train, and support the logistics team to meet performance goals - Foster a positive and productive work environment Special Skils- - Proven ability to lead and manage a team - Strong communication and negotiation skills - Ability to handle multiple projects and meet deadlines Note : - Willingness to work in Night Shifts or odd shifts/ weekends and under high stress and pressure Might be Rotation shifts or continuous month on month night shift or might be discontinuous night shift Language Capability- English Domestic Spoken Proficiency Required- Excellent Communication Skills Written Proficiency Required- Excellent Communication Skills Technical Proficiency & Requirements - - Bachelors degree in Logistics, Supply Chain Management, or a related field - 3-6 years of experience in logistics, with at least 2 years in a AM/DM Role- Strong knowledge of logistics software and industry regulations - Excellent analytical, problem-solving, and organizational skills Qualifications Graduate

1. Client Focused 2. Strong on Domain 3. 15 Years Plus PTP experience 4. Transformation Blend 5. Business Acumen Qualifications Qualified Accountant (Preferred)/MBA Finance

1. Under directs supervision administers the accounts payable financial process, whichincludes, maintaining policies, systems, methods and procedures for the effective management and control of the accounts payable function. *2. Compiles data in Microsoft Excel and utilize Oracle to export data for various reports. *3. Assists in a variety of financial activities including management of the day to dayoperations of the accounts payable process, working with finance and other company employees to code, enter and prepare invoices and respond to client and vendor inquiries. *4. Records and enters invoices. Responds to customer and vendor inquiries. *5. Maintains complete and accurate accounts payable files. *6. Maintains weekly and monthly reports required for department. *7. Read and follow the Underwriters Laboratories Code of Conduct, and follow allphysical and digital security practices *8. Performs other duties as directed Qualifications B. Com GraduateProficient communication skill as it is a contracted requirementAbility to work under pressureGood Team Player Knowledge of MS office (Excel, Word, and Power point)

Lead Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAUDevelop a high performing team supporting Accounts and provide exceptional quality assurance services to WNS clients Drive and improve efficiency leading to better operating margins with strong focus on governance timelines and risk managementRedesign and deploy sampling and stratification strategy based on Compliance checks Financial processes volume and Value mix Errors Customer priorities and Agent performanceSLA baselining predictive SLA monitoring and reportingProvide thought leadership creative solutions and leverage problem solving techniques to drive continuous improvement Serve as an integral part of the enterprise ecosystem by participating in strategic projects RFPs Client visits Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism and control framework Provide meaningful business insights to all stakeholders indepth statistical analysis defects exceptions and trends leading to performance enhancement and client experienceDemonstrate Leadership Behaviors example Enterprise Thinking Effective and Quick Decision Making Making Collaboration EssentialFoster a spirit of continuous learning and collaboration across teams Qualifications QualificationGraduate, Green Belt Lean Six Sigma Certified Mandate, Black Belt Six Sigma preferred, MS office trained

The Corporate Loan Ops Analyst is responsible for the booking of loans and Part and Pre settlements, Reschedule, Past due settlements, Amortise adjustments and should ensure timely completion of all transactions. Qualifications Graduation

Understands application of the principles in the defined tasks related to order to cash process. Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy. Collections & Cash Application Voice calling Dispute Management Customers account Cash Application Account reconciliation Dr and Cr clarity Basic accounting knowledge SAP knowledge Required Customer Orientation Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability. Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration & Teamwork: Understands and works towards the common goals of the organization rather than getting confined to own silo. Resolves conflicts at his / her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required. Analytical Thinking & Problem Solving Identifies anomalies, errors, and aberrations in output Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills Qualifications B.Com/Mcom/MBA (Finance)

Relevant experience of 1-3 years in Accounts Payable Invoice verification and posting Handle Invoices through electronic invoice workflow Meet all client deliverables Prepare monthly/Fortnightly/weekly reports Working with spreadsheets and ERPs. Ownership of allocated processes/reporting and ensuring all process/reporting deadlines are met and control adherence Should be flexible for Australia Shifts (4:30 am to 1pm and 7am to 4pm) Good Communication Efficient query management and resolution as defined by the Process Escalation to the supervisor for issues that cannot be handled basis materiality Prepare process related reports Prioritization of tasks e.g. escalated query handling Resolve queries having Inter team dependencies e.g. Invoice Status, Payments etc. Prioritization of tasks e.g. High $ value billing Accurately update daily count sheet Should be a team player Qualifications BCOM/Mcom/MBA

Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement. Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. Domain: US Residential Mortgage Underwriting Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development. Qualifications Project and Training Management Experience is a must. Strong Domain US Residential Mortgage Underwriting, entire value chain across originations Good with Microsoft Office Strong with MIS

Have good knowledge in F&A world and experience of auditing, R2R/ GL accounting Drive & conduct audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets. Deliver sampling and stratification strategy based on Compliance checks, Financial processes (volume & Value mix) Errors, Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics, including SLA baselining, predictive SLA monitoring & reporting. Facilitate Kaizen initiatives within the team. Accountable for customer complaint resolution process. Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook. Responsible for timely & accurate reporting, updates and business insights. Foster a spirit of continuous learning & collaboration across teams career development, coaching & mentoring. Qualifications Commerce Graduate. Preferrable GB certified

Vuram Technology Solutions Pvt Ltd is looking for Senior Consultant - F&A Dgtl. Trnf to join our dynamic team and embark on a rewarding career journey Responsibilities:Lead project teams and manage client relationshipsDevelop and implement project plans, schedules, and budgetsProvide expert advice and guidance to clients on a wide range of strategic and operational issuesConduct research and analyze data to support decision-makingDevelop and deliver presentations to senior management and stakeholdersBuild and maintain strong relationships with clients and stakeholdersMentor and train junior consultantsStay up-to-date with the latest industry developments and trendsRequirements:Experience in consulting or a related fieldStrong analytical and problem-solving skillsExcellent communication and interpersonal skillsStrong leadership and mentorship skillsDemonstrated ability to deliver high-quality work under tight deadlines

The ideal candidate will be responsible to run operations smoothly, lead and coach a team, manage multiple stakeholders and aim to drive efficiencies and transformation within the process based on his/her experience. Key Responsibilities: Lead and manage the end-to-end PTP process, including vendor onboarding, purchase order management, invoice processing, payments, and issue resolution. The incumbent will be expected to work in the US shift (530 PM - 230 AM IST). Being flexible to adjust within reason as required Manage and develop the PTP team, ensuring timely and accurate processing of transactions. Act as the single point of contact for PTP-related matters with internal and external stakeholders. Monitor SLAS / KPIs and drive continuous improvement to optimize efficiency and service levels. Ensure adherence to internal controls, compliance, and audit requirements. Collaborate with the transformation team to streamline PTP processes. Support system enhancements, transitions, and automation initiatives (e.g., SAP etc). Handle escalations and resolve issues with a customer-centric approach. Should lead the team through transition of new work ensuring all the elements of a transition (scope definition, documentation, training, accreditation, resourcing, systems access, etc) are completed Provide regular reports and analysis to senior management. Qualifications: Bachelor s degree in Finance, Accounting, or a related field 12-15 years of relevant experience in PTP / Accounts Payable, with at least 3 years in a leadership role. Strong knowledge of PTP processes, controls, and systems (SAP is preferred Experience of vendor portal is an advantage Proven ability to manage teams and deliver operational excellence. Excellent communication in English, analytical, and stakeholder management skills. Experience in process transformation, automation, and project management is an added advantage. Qualifications Commerce Graduate

Role Description: .NET Developer We are seeking a skilled .NET Developer with over 3+ years of experience to join our team. The ideal candidate will work closely with stakeholders to drive process improvement automations, develop web applications, and create value-added tools for the organization. This role requires a proactive individual who can effectively communicate with various departments to understand their needs and deliver high-quality solutions. Key Responsibilities: Engage with stakeholders to gather requirements and understand their needs for process improvement and automation. Design, develop, and maintain web applications using .NET technologies. Process Improvement: Identify opportunities for process automation and implement solutions to enhance efficiency. Create and maintain value-added tools that support various business functions. Ensure high-quality code by following best practices and conducting regular code reviews. Maintain comprehensive documentation for all developed applications and tools. Provide ongoing support and maintenance for existing applications and tools. Stay updated with the latest industry trends and technologies to continuously improve development practices. Skills Required: Strong knowledge of .NET framework, C#, ASP.NET, and MVC. Experience with HTML, CSS, JavaScript, and front-end frameworks like Angular or React. Proficiency in SQL Server and database design. Familiarity with automation tools and techniques for process improvement. Excellent problem-solving skills and the ability to think critically. Strong communication skills to effectively interact with stakeholders and team members. Ability to manage multiple projects and meet deadlines. High level of accuracy and attention to detail in coding and documentation. Specific Technologies Required: Experience with .NET Core for cross-platform development. Proficiency in ASP.NET Core for building scalable web applications. Knowledge of Entity Framework Core for database interactions. Experience in developing and consuming RESTful APIs. Familiarity with microservices architecture. Understanding of dependency injection principles. Experience with Test-Driven Development (TDD) for ensuring code reliability. Knowledge of SignalR for real-time web communication. Qualifications: Bachelor s degree in computer science, Information Technology, or a related field. Minimum of 3 years of experience as a .NET Developer. Relevant certifications in .NET development or related technologies are a plus. What You Can Do with This Position: Lead initiatives to automate processes and improve efficiency within the organization. Work closely with various departments to understand their challenges and provide tailored solutions. Enhance your technical skills by working on diverse projects and staying updated with the latest technologies. Make a significant impact on the organization by developing tools and applications that add value and streamline operations. Opportunity for career growth and advancement within the organization based on performance and contributions. Qualifications Minimum Education required B.Tech from government recognized university.

Seamless delivery on agreed Service Levels and contractual deliverables on key business metrics Maintaining positive relationships with customers Lead, Review and allocate performance targets Monitoring the Performance of the team daily and ensuring we met the set KPI and targets Review productivity / error trend analysis Decide and action implement steps Implement best practice compilation and sharing Drive process efficiencies and improvements with an intent to reduce indemnity spend and claims lifecycle and increase customer experience Strong leader with a high degree of Coaching and mentoring skills Customer centricity and interpersonal and networking skills Motivate the team to ensure team retention Remaining organized and meeting deadlines Building partnerships and liaising with team leaders to determine the companys services, delivery criteria, and solutions for issues that may arise Qualifications A bachelors degree is a mandate.15 years or more experience in UK Motor insurance operations.

AM - Training Role: Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environmentKey Accountability: Hiring: Hiring candidates as per client and process requirement on all communication parameters Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting. Detailed daily New Hire training review Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc. Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients Coordination: Conduct interventions during process training and nesting TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities Qualifications Knowledge/ Qualification: Under Graduate/ Graduate Special Role Requirement: Excellent written and verbal communications. Bilingual in English and German Should be willing to work in 24*7 environment, (5 days) Shou

Key Skills - Solution Architect for HI Tech Clients + Pre Sales Customer Needs Analysis & Solution Design Collaborate with sales teams to understand customer needs and pain points. Conduct in-depth discussions with customers to gather requirements and objectives Design and propose customized solutions that address customer challenges. Utilize knowledge of our products/services and industry best practices to create effective solutions Commercial Acumen Industry & Market Knowledge Stay updated on the latest features, capabilities, and updates of our services. Develop a deep understanding of competitor offerings to effectively position our solutions. Practitioner knowledge of latest technology and tools offering in the market Research Skills, Solution & Proposal Development Stay informed about industry trends, emerging technologies and competitive landscapes. Share insights and recommendations with the sales and other internal teams Create detailed proposals and presentations outlining the recommended solutions. Clearly communicate the benefits, ROI, and cost-effectiveness of the proposed solutions Secondary research skills to understand clients unstated needs People Management Ability to manage Team and work collaboratively with other internal stakeholders Strategy, Capability & Sales Support Build new Capabilities to augment service offerings Participate in building the HPS Strategy Support Sales in Marketing Campaigns & Sales Operations Design the GTM Strategy for HPS Periodic Competition Benchmarking Qualifications Graduate

The Senior Director - Research and Analytics will lead research initiatives in executive talent, financial markets, and pharmaceutical research, leveraging advanced analytics, AI, and big data to drive key decisions. This role is for a data-driven leader capable of transforming research into actionable insights that influence business strategy and growth.Strategic Leadership: Develop and execute research strategies across multiple domains, including executive research, financial analysis, and pharmaceutical market insights. Lead initiatives that integrate AI, machine learning, and predictive analytics to enhance decision-making.Executive Talent Research: Lead research on talent trends, benchmarking C-suite leadership, and driving succession planning. Use big data and AI to track executive performance, identify talent gaps, and inform leadership acquisition strategies.Financial Research: Oversee the development of advanced financial models, risk analysis, and performance metrics. Conduct deep-dive competitive intelligence on markets, M&A activity, and revenue forecasting. Provide insights to guide strategic financial decisions.Pharmaceutical Research: Lead in-depth studies on global pharmaceutical markets, regulatory trends, and healthcare outcomes. Analyze clinical trial data, drug efficacy, and healthcare cost-effectiveness to inform pricing, market access, and product development strategies.Technology Integration: Implement big data platforms and AI-driven research methodologies. Leverage cloud-based architectures and machine learning algorithms for predictive analytics, enhancing talent acquisition, financial forecasting, and drug development insights.Natural Language Processing (NLP): Utilize NLP for text mining of clinical research papers, financial reports, and talent assessments. Extract sentiment analysis and trend insights from vast datasets to support business decision-making.Team Leadership: Build and manage a cross-functional team of data scientists, market researchers, financial analysts, and pharmaceutical experts. Foster innovation and promote continuous learning by encouraging the use of advanced research tools such as AI, ML, and automation.Stakeholder Collaboration: Act as a strategic advisor to the CEO, CFO, and CHRO. Translate research findings into actionable business strategies that influence leadership development, financial planning, and product innovation. Collaborate with HR, Finance, and R&D teams to align research insights with organizational goals.Governance and Compliance: Ensure adherence to ethical standards and regulatory compliance, including HIPAA for healthcare data and SEC regulations for financial research. Establish research protocols aligned with industry best practices for pharmaceutical and financial research, ensuring data integrity and transparency.Key Competencies:Advanced Research Methodologies: Expertise in executive, financial, and pharmaceutical research, with a focus on data-driven insights.AI & Big Data: Strong proficiency in AI, ML, and cloud-based architectures, transforming complex data into predictive analytics.Cross-Functional Leadership: Proven ability to manage diverse research teams and foster collaboration across functions.Industry Expertise: Deep understanding of trends in talent acquisition, financial markets, and pharmaceutical development.Ethical Compliance: Commitment to ethical research practices and regulatory standards, ensuring consistent and transparent processes.This role requires an expert in managing large-scale data-driven research initiatives, leading high-performing teams, and integrating technology into research to provide strategic insights across executive leadership, financial markets, and the pharmaceutical sector. The Senior Director will play a critical role in shaping the organizations growth through research-driven decision-making. Qualifications QualificationsEducation:Master s or Ph.D. in Data Science, Economics, Business Analytics, Pharmaceutical Sciences, Finance, or a related field.Professional certifications in financial research (CFA, FRM), pharmaceu

Providing support on all versions of SQL Starting from 2014 to SQL 2022 Installation and configuration of Standalone as well as clustered instances of SQL Server with SSIS/SSRS Patching of Standalone as well as clustered instances of SQL Server Hardening SQL Server as per WNS Standard DB Hardening policy Providing support for upgrade to higher versions Setting up of DR sites using log shipping, always on etc. Providing support for Backup / Restores / migrations of databases, logins and Jobs Providing support for troubleshooting of all issues related to Databases Troubleshooting performance issues, performance tuning and Query optimization Hands on Experience in development of ETLs using SSIS Providing support for SQL Database like Azure, AWS and SQL and Manged instance or RDS Though not mandatory expected to have working knowledge of Postgres on Windows Knowledge of AWS RDS PostgreSQL Administration Qualifications Any Graduate or Diploma in IT

Vuram Technology Solutions Pvt Ltd is looking for REF71085Z- Program Analyst - IT to join our dynamic team and embark on a rewarding career journey. Analyze and interpret business needs to design and implement effective IT solutions and programs. Collaborate with cross-functional teams to gather user requirements, develop functional specifications, and ensure alignment with organizational goals. Monitor and evaluate the performance of existing IT systems and recommend enhancements for improved efficiency and effectiveness. Create detailed technical documentation, process flows, and system configurations to support ongoing IT operations. Conduct risk analysis and identify potential system vulnerabilities, recommending and implementing mitigation strategies. Assist in the deployment, integration, and maintenance of enterprise applications and software tools. Ensure all solutions adhere to data governance, cybersecurity standards, and regulatory compliance. Provide user training, technical support, and troubleshooting for implemented programs to ensure high adoption and satisfaction rates.

Vuram Technology Solutions Pvt Ltd is looking for Senior Associate - Operations to join our dynamic team and embark on a rewarding career journey. Oversee daily operations, ensuring efficient and effective workflow across teams. Monitor performance metrics and identify areas for improvement in operational processes. Collaborate with cross-functional teams to implement process improvements and optimize resources. Provide leadership and support to junior associates, fostering a collaborative work environment. Ensure compliance with company policies, procedures, and regulatory requirements in all operational activities.

Key Responsibilities:1. Real-Time Monitoring: Monitor agent activity, including adherence to schedules, real-time performance metrics, and service levels. Track and analyze queue metrics (e.g., call/chat volume, average handle time) and forecast deviations. Identify and escalate service-impacting issues promptly (e.g., high call volumes, agent absenteeism).2. Intraday Management: Adjust staffing levels and schedules in real time based on forecast deviations, absenteeism, or unexpected surges in demand. Proactively manage breaks, lunches, meetings, and training sessions to balance productivity with agent well-being. Manage intraday performance reports and communicate findings to relevant teams (operations, team leaders, etc.).3. Communication: Coordinate with team leaders and supervisors to ensure proper staffing across different queues. Provide real-time updates on service levels, agent adherence, and performance to leadership and operations teams. Communicate workforce adjustments or intraday changes to the team effectively.4. Reporting and Data Analysis: Generate and maintain reports on real-time performance, including service levels, agent occupancy, and adherence. Analyze real-time data to recommend immediate actions or long-term improvements to workforce planning. Prepare post-day reports summarizing daily performance, highlighting areas for improvement.5. Service Level Optimization: Adjust workforce allocations, overtime, or skill routing in real time to meet performance objectives. Recommend operational changes to maintain optimal service levels during peak times or low demand.6. Tool Management: Utilize workforce management tools/software (such as IEX, Verint, or NICE) to track and manage real-time data and performance. Ensure data integrity and accuracy within WFM tools. Qualifications Experience in workforce management, particularly in real-time monitoring or resource planning, is preferred. Strong understanding of contact center metrics (service levels, adherence, occupancy). Proficiency in WFM tools and software (e.g., IEX, Verint, NICE). Excellent communication and collaboration skills, with the ability to work in a fast-paced environment. Strong analytical and problem-solving skills to quickly assess situations and make data-driven decisions. Flexibility to adapt to changes in business needs and volume fluctuations