Client Engagement Executive

Job Description

About Bosc Tech Labs Bosc Tech Labs is a rapidly growing IT solutions provider specializing in software development, mobile applications, SaaS solutions, and digital transformation services. With expertise across multiple industries, we deliver innovative and scalable solutions to clients worldwide. Our culture fosters innovation, collaboration, and continuous growth, making Bosc Tech Labs an ideal workplace for professionals who aspire to make a meaningful impact. Key Responsibilities Serve as the primary liaison for international clients , ensuring clear and timely communication across project stages. Manage client accounts end-to-end — from onboarding and requirement clarification to feedback collection and relationship nurturing. Schedule, lead, and document regular client meetings to discuss updates, gather inputs, and resolve concerns. Build strong, long-term relationships by understanding client goals and ensuring their expectations are met. Work closely with project teams to relay client needs, monitor progress, and ensure timely delivery of milestones. Maintain and update client records, meeting notes, and engagement history for transparency and continuity. Proactively identify opportunities to upsell or cross-sell services based on client interactions and needs. Ensure a high standard of client service and contribute to improved client satisfaction and retention. Required Skills & Qualifications Bachelor’s degree in Business Administration, IT, Communication, or a related field. 2–3 years of experience in client servicing, preferably in an IT or software services environment with international client exposure . Fluent English communication (written and verbal) is essential. Proven experience managing client accounts, hosting meetings, and maintaining professional correspondence. Strong organizational skills with attention to detail and the ability to multitask across accounts. Familiarity with tools like Zoom, Google Meet, CRM software, and productivity tools (e.g., Trello, Asana, or Notion). A customer-first attitude, problem-solving mindset, and ability to work under minimal supervision. Why BOSC Tech? Reasons why our employees love us 5 Days Working Culture Flexible Working Hours Paid Leave Mediclaim Perks Training Sessions Quarterly Rewards