Client Delivery Operations

Job Title: Client Delivery Operations
Company Name: Info Edge India Ltd Job Description: The Client Delivery Operations role at Info Edge India Ltd is focused on ensuring the seamless delivery of services to clients, managing client relationships, and optimizing operational processes. The primary responsibilities include coordinating with various internal teams to ensure client requirements are met, tracking project progress, handling client inquiries, and ensuring timely resolution of any issues. This position requires effective communication skills to liaise with clients and stakeholders, as well as analytical skills to assess and improve operational efficiency. Key Responsibilities: - Manage day-to-day client operations and ensure the delivery of services aligns with client expectations. - Serve as the main point of contact for clients, addressing their inquiries and concerns promptly. - Collaborate with internal teams to ensure alignment on client projects and deliverables. - Monitor project timelines and deliverables, ensuring all tasks are completed to a high standard and within deadlines. - Identify areas for operational improvement and implement necessary changes to enhance service delivery. - Prepare regular reports on client service performance and operational metrics. - Foster strong relationships with clients to promote customer satisfaction and retention. Skills Required: - Strong interpersonal and communication skills for client engagement. - Excellent organizational and time management abilities to handle multiple tasks simultaneously. - Analytical mindset to identify trends and patterns in service delivery. - Problem-solving skills to address client issues effectively. - Attention to detail to ensure high-quality service delivery. Tools Required: - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for report preparation and analysis. - Familiarity with project management tools such as Asana, Trello, or similar platforms. - Experience with customer relationship management (CRM) software to track client interactions. - Knowledge of data analysis tools or techniques is an advantage. - Ability to use communication platforms like Slack, Microsoft Teams, or email effectively for coordination. This role is ideal for individuals who are proactive, detail-oriented, and passionate about delivering excellent service to clients while contributing to the smooth operational flow of the organization.

About the Role:
This position involves overseeing the delivery of client services and ensuring operational excellence. You will be responsible for managing client relationships and ensuring satisfaction with the services provided. The role includes optimizing processes to improve efficiency and effectiveness in client delivery operations. About the Team: You will be part of a dedicated team focused on providing outstanding client service. The team is collaborative, fostering open communication and support among members. A strong emphasis is placed on continuous improvement and professional development to adapt to the dynamic needs of clients. You are Responsible for: Developing and implementing strategies to enhance service delivery. Managing client expectations and ensuring all deliverables meet quality standards. Coordinating cross-functional efforts to resolve client issues promptly. Monitoring performance metrics and reporting on service level agreements (SLAs). To succeed in this role – you should have the following: A strong background in client service or operations management. Excellent communication and interpersonal skills to build relationships with clients and team members. Analytical skills to assess operations and identify areas for improvement. Proficiency in project management principles and tools to effectively oversee client projects.