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2.0 - 5.0 years

2 - 6 Lacs

Mumbai, Mumbai Suburban

Hybrid

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Hello Candidates , Greetings from Teamware Solutions !!! Position : Equity Client Operations Associate Experience : 2 to 5 Years Location : Mumbai (Hybrid 3 WFO / 2 WFH) (Apply if you are from western line) Shift : 6 AM3 PM or 8 AM5 PM Notice Period: Immediate to 30 days Key Responsibilities : Trade Confirmations & Allocations Exception Monitoring & Risk Resolution Pre-Matching & Settlements Client Queries & Relationship Management Static Data Maintenance Skills : Must-Have Equity Settlements, MS Office, Excellent Communication Good-to-Have Trade Booking, Pre-Matching, Risk Review Apply to: saikeertana.r@twsol.com

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4.0 - 7.0 years

7 - 11 Lacs

Mumbai

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Flexing It is a freelance consulting marketplace that connects freelancers and independent consultants with organisations seeking independent talent, Flexing It has partnered with Our client, a leading global private equity investor committed to partnering with management teams, entrepreneurs, and founders to drive business transformation, is looking to engage an Interim Service Operations Lead for one of its portfolio companies?(a consumer goods business) Roles & Responsibilities - Ensure high customer satisfaction and positive NPS through end-to-end experience management and timely issue resolution, Improve service delivery timelines and operational efficiency through strategic initiatives, Drive AMC revenue growth and achieve financial targets, Lead a large team of 450 employees, 8000 technicians, and 650 business partners, Collaborate cross-functionally to ensure seamless service and customer support, Monitor KPIs and ensure compliance with policies, regulations, and quality standards, Skills Required Customer-Centric Mindset Deep commitment to understanding customer needs and delivering superior service experiences that drive satisfaction and loyalty, Operational Excellence Strong ability to streamline service processes, reduce delivery timelines, and improve overall efficiency and quality, People Leadership Proven experience in leading large, distributed teams with a focus on motivation, accountability, and performance management, Data-Driven Decision Making Proficient in leveraging KPIs, analytics, and performance metrics to identify gaps and drive continuous improvement, Strategic Execution Ability to align long-term goals with day-to-day operations, ensuring structured planning and timely results, Collaborative Influence Skilled in engaging stakeholders, building partnerships, and gaining alignment through communication and trust rather than authority, Change Management & Transformation Demonstrated success in leading change initiatives, especially in complex or evolving operational environments,

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2.0 - 6.0 years

4 - 8 Lacs

Bengaluru

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The role works cross-functionally with various team members to fulfill the functions of this role. The team members that the New Client BPO will work with on a regular basis include: (1) fellow New Client Operations Coordinators/Specialists on day-to-day data entry and data quality needs, (2) Direct and Interactive Marketing Coordinators as Marketing Campaigns are updated and process changes are made, (3) Advisors and New Client Sales Team members for New Client Operational requests, (4) New Client Operations Team Manager and Director of New Client Team for regular status meetings. Job Functions Efficient and accurate data entry and routing of prospective client tasks in Salesforce: Understand and use our CRM - Salesforce, Enter direct mail and marketing campaign reply forms into Salesforce and ensure proper, follow up action items are assigned to New Client Team Sales, Review automation audit reports to ensure processes are running smoothly and identify issues Assist with Salesforce data quality reporting and maintenance tasks. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Strong understanding and use of Salesforce, Microsoft Office; Excel, Outlook, and Teams Must be in good compliance/standing with all rules, regulations and policies Minimum of two (2) years of experience focusing on Marketing, IT or Customer Relationship Management Preferred technical and professional experience Examples of email coding work Knowledge of Marketing Compliance will be a plus point Strong communication and interpersonal skills

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2.0 - 3.0 years

1 - 5 Lacs

Rajkot

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about the role This role involves handling Billing and Order Management. Dealing with clients, management, suppliers and employees. key responsibilities Execution of orders - starting from receiving Purchase Order to service deployment (Enabling the cloud platform for client), Invoicing/Billing in systems (Quick Books, Tally or any other ERP) Reporting - Various reports (Governance/Monthly/quarterly review reports) Deal with clients, sales team and employees preferred qualifications Billing and Order management experience of 2-3 years. Bcom/Mcom/MBA/Finance (Mcom/Finance - preferred)

Posted 3 weeks ago

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5.0 - 10.0 years

6 - 7 Lacs

Mumbai Suburban, Mumbai (All Areas)

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Manage FM ops across multiple sites, Client coordination, Team & resource management, SLA compliance & audits, Budgeting & performance reviews. Excellent communication, FM knowledge, Multi-site ops experience, Client handling skills.

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5 - 7 years

0 - 0 Lacs

Bengaluru

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Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Expert Client Operations - Software Packaging and Distribution You are responsible for: * Creation and maintaining of distributable software packages and applications * Executing and monitoring of software rollouts * Distribution of Operating System, Office 365 C2R and other Software patches * Hardware integration in global service tools * Configuration and maintenance of the Client Installation Task Sequence including Driver and standard software installations * Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above * Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams * Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions General skills and qualifications required: * ITIL processes like Incident-, Problem-, Change- and Service Continuity management * Familiarity with regulatory processes like GxP * Relevant professional experience of min. 7 years in IT in a large Enterprise environment with many thousands of users * You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies * Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas * Willingness to set yourself challenging goals to achieve superior performance * Responsibility for the improvement of all products, services, processes and working routines within your working area * Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations * Very good and mature understanding of English in speaking and writing * You can communicate and express yourself target group oriented * You enjoy working across different teams and cultures and work constructively together in a global company * Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted * You have a sense of responsibility and pragmatism and you are working customer- and result-orientated Specific knowledge and competencies required: * Verifiable knowledge and expertise of Software packaging processes and tools for identifying alternative solutions and associated pro's and con's * In-depth knowledge about ** Flexera Admin Studio ** SCCM ** WSUS * Scripting skills, specifically Powershell would be of advantage * The following certificates would be beneficial ** Flexera Admin Studio *** Certified Repackaging Professional *** Certified Repackaging Specialist ** Microsoft Windows 10 / 11 *** “Installing and Configuring Windows 10” ** Microsoft Systems Center Configuration Manager *** “Administering Systems Center Configuration Manager” ** ITIL Foundation V3 Required Skills Software packaging & SCCM,OS & Patch Distribution,ITIL

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5 - 7 years

0 - 0 Lacs

Bengaluru

Work from Office

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Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms 6) Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution7) Provide inputs for root cause analysis after major incidents to define preventive and corrective actions Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Execute change control tickets as documented in implementation plan Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback Assist new team members to understand the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the Storage & Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Expert Client Operations - SCCM and GPO Management You are responsible for: * Run and maintain operations of our existing SCCM environment based on Current Branch. ** Ensure maximum system performance and stability and perform necessary cleanup operations in SCCM and SQL ** Evaluate and introduce upcoming Feature Updates ** Responsible for Disaster Recovery (Backup and Restore) ** Management of boundaries, boundary Groups, discovery methods, security scopes * Create and manage custom Reports * Creation & Modification of Group Policy Objects * Linking of Group Policy Objects * Security Group- & WMI filtering * Client Hardening based on Microsofts Security Baseline * Documentation of Client related policies incl. change documentation * Support in troubleshooting (incident management) and Root Cause Analysis (problem management) for global issues in the topics above * Coordination with internal teams like Service Desk, Field Service, local IT units, License Management team and other infrastructure units like IAM-, AD-, Network-, Data Center- and Security-teams * Creation and maintaining of documentation, Knowledge-Documents and Working-Instructions General skills and qualifications required: * ITIL processes like Incident-, Problem-, Change- and Service Continuity management * Familiarity with regulatory processes like GxP * Relevant professional experience of min. 7 years in IT in a large Enterprise environment with many thousands of users * You have very good analytical skills and you see topics with a broader and comprehensive picture and can easily identify cross-dependencies * Flexibility and keen pursuit of innovation throughout all processes in the continuous search of sustainable new ideas * Willingness to set yourself challenging goals to achieve superior performance * Responsibility for the improvement of all products, services, processes and working routines within your working area * Strong desire to develop and grow by way of taking responsibility and engaging in additional tasks and operations * Very good and mature understanding of English in speaking and writing * You can communicate and express yourself target group oriented * You enjoy working across different teams and cultures and work constructively together in a global company * Professional usage of standard office applications (such as Project, PowerPoint, Excel and Word) is taken for granted * You have a sense of responsibility and pragmatism and you are working customer- and result-orientated Specific knowledge and competencies required: * Verifiable knowledge and expertise of Software packaging processes and tools for identifying alternative solutions and associated pro's and con's * In-depth knowledge about ** SCCM ** WSUS ** Active Directory Group Policy Management * Scripting skills, specifically Powershell would be of advantage * The following certificates would be beneficial ** Flexera Admin Studio *** Certified Repackaging Professional *** Certified Repackaging Specialist ** Microsoft Windows 10 / 11 *** “Installing and Configuring Windows 10” ** Microsoft Systems Center Configuration Manager *** “Administering Systems Center Configuration Manager” ** ITIL Foundation V3 Required Skills SCCM,Group Policy Management,ITIL

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