ClearTrail Technologies - Technical Support Engineer - Hardware Implementation

5 - 8 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title :

Senior Engineer Technical Support.

Experience :

5 to 8 years of experience in the role of Software and Hardware Infrastructure implementation and support.

Education :

BE (IT/Computers), MCA.

Work Location :

Indore Work from office.

What is your Role?

  • You will work in a multi-functional role with a combination of expertise in Software / Hardware / Networking Infrastructure, Storage, Virtualization, Customer Training and Technical Support.
  • You will assist pre-sales teams in preparing techno-commercial proposal for selection of correct hardware infrastructure components, estimate pricing and prepare delivery schedule for the product deployments.
  • You will be part of the team that designs deployment architecture of ClearTrails product and implement same in the customer premises.
  • Such deployments involve latest technologies in Big Data and spans up to hundreds of servers and Peta Byte Scales of Storages.
  • You will often be required to interact with customer on various aspects related to Integration with Telecom Networks and travel to customer locations for such interactions and implementation.
  • You will support Customer to resolve any first and second level product related issues reported.
  • Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer.

What will you do?

  • Identify Hardware and Software requirements related to Product Implementation.
  • Keep yourself updated with latest trends in Hardware and Software Infrastructure.
  • Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
  • Design network security as per the requirement of customer.
  • Design and deploy Hardware, Software and Application monitoring tools.
  • Use automation for deployments and system upgrades.
  • Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
  • Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
  • Assist with knowledge-sharing initiatives as well as product release training and documentation.
  • Participate in design reviews of HLDs and LLDs with Customers.
(ref:hirist.tech)

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