ClearTrail Technologies - Technical Support Engineer - Hardware Implementation

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What is your Role?

• You will work in a multi-functional role with a combination of expertise in Software / Hardware / Networking Infrastructure, Storage, Virtualization, Customer Training and Technical Support.
• You will assist pre-sales teams in preparing techno-commercial proposal for selection of correct hardware infrastructure components, estimate pricing and prepare delivery schedule for the product deployments.
• You will be part of the team that designs deployment architecture of ClearTrails product and implement same in the customer premises.
• Such deployments involve latest technologies in Big Data and spans up to hundreds of servers and Peta Byte Scales of Storages.
• You will often be required to interact with customer on various aspects related to Integration with Telecom Networks and travel to customer locations for such interactions and implementation.
• You will support Customer to resolve any first and second level product related issues reported.
• Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer.
  

What will you do?

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure.
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.