Call Center Specialist

Job Title: Team Leader – Call Center Operations

Location:

Organization:

Employment Type:

Start Date:

About the Organization

Samvedna Development Society

This project focuses on improving veterinary healthcare and livestock management through an Emergency Response Center, ensuring timely service delivery across Tripura.

Position Summary

Team Leader

Key Responsibilities

• Supervise and manage the Emergency Response Center team.
• Monitor call center operations including call volume, response time, and service quality.
• Assign tasks, resolve on-ground issues, and ensure smooth workflow.
• Coordinate with internal departments and government stakeholders for efficient handling of emergency calls.
• Analyze and report operational performance through dashboards and regular reports.
• Identify gaps and proactively resolve service-related issues to improve overall efficiency.

Qualifications

• Graduate in any discipline from a recognized university.
• Minimum

  2–3 years of experience

  in a

  Team Leader

  role within a

  call center or customer service

  setup.
• Experience in livestock, rural development, or veterinary services is desirable but not mandatory.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent verbal and written communication.
• Proficiency in

  Bengali

  is required;

  knowledge of Tripuri or other local dialects

  is an added advantage.
• Analytical thinking with the ability to generate reports and interpret performance metrics.
• Comfortable with MS Office tools (Excel, Word, PowerPoint).
• Strong problem-solving abilities and ability to work under pressure.

What We Offer

• An opportunity to contribute to a meaningful cause impacting rural livelihoods.
• A collaborative work environment with growth opportunities in the social impact sector.
• A chance to be part of a nationally recognized CSR project in partnership with key government agencies.

How to Apply

Send your updated resume/CV to: mohinee.thakur@sdsorg.in