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Call Center Executive

Call Center Executive

Aarvi Recruiter

0 years

1 - 2 Lacs

New Delhi Delhi India

Posted:2 days ago| Platform:

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Skills Required

support service connect collaborative resolve crm metrics communication software technology training development data management

Work Mode

On-site

Job Type

Full Time

Job Description

About The Opportunity

Join a dynamic leader in the Business Process Outsourcing (BPO) and Customer Support sector, renowned for its commitment to excellence in service and customer satisfaction. Our organization is dedicated to providing exceptional call center solutions that empower businesses to effectively connect with their customers. We operate on-site in India, fostering a collaborative environment that values precision, professionalism, and proactive problem solving.Role & Responsibilities

Manage inbound and outbound calls, delivering prompt and friendly customer service.
Address and resolve customer queries, concerns, and complaints while adhering to standard operating procedures.
Maintain accurate and updated customer records using advanced CRM systems.
Escalate complex issues to supervisory staff to ensure timely resolution.
Meet and exceed call handling metrics and performance targets consistently.
Collaborate with team members to enhance call center processes and achieve departmental goals.

Skills & Qualifications

Must-Have

Excellent verbal and written communication skills with a clear, professional tone.
Proven experience in a call center or customer service environment.
Strong computer literacy with proficiency in CRM software and call center systems.
Ability to thrive in a fast-paced, target-driven environment while managing multiple tasks.

Preferred

Knowledge of additional languages to cater to a diverse customer base.
Experience in conflict resolution and handling challenging customer interactions.
Familiarity with call center technology and integrated telephony systems.

Benefits & Culture Highlights

Competitive salary and performance-based incentives.
Comprehensive training programs and continuous professional development opportunities.
A supportive, team-oriented work culture that values innovation and growth.

If you are a proactive and dedicated professional seeking to make a significant impact in customer service, we encourage you to apply and join our thriving on-site team in India.
Skills: excellent verbal and written communication skills,computer literacy,crm software proficiency,customer service,data management,call center technology familiarity,conflict resolution

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Call Center Executive