Business Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Analyst

Principal responsibilities

• Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and / or resolved
• Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve
• Uses systemic thinking and creativity in devising solution options
• Evaluates relative costs, benefits and obstacles of potential solutions before implementing
• Articulates or translates complex information in clear, meaningful and structured way to suit audience
• Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
• Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
• Anticipates issues and risks and acts to mitigate these quickly
• Handles any unforeseen roadblocks swiftly and effectively
• Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
• Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
• Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.

Operational Performance:

• Defines requirements management, designs solutions and structures based on business requirements
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Challenges business intent in a constructive manner
• Manages the change audience with communications, training and development.
• Supports the programme management with impact assessment for change requests

Capability and People Development:

• Promotes pace and energy within the team, understands differences between people as an opportunity to learn from varied viewpoints
• Supports others’ design efforts where they have relevant experience and operates in a collaborative manner
• Builds professional relationships and networks with people in or outside of the team as part of day-to-day work

• Transformation skills (BA skills, Process Mapping, Data analysis and knowledge of SQL, Agile- experience with Agile Ways of Working, JIRA, Confluence)
• Cross functional Stakeholder Management (Business, IT, Data, Ops etc)
• Related Domain experience - Channels ,Chatbot, CC ops

Knowledge:

• Strong business analysis, requirements gathering and design technique skills
• Change management and implementation management techniques and approaches
• Basic business reengineering knowledge

Experience:

• Relevant experience in a business analysis role working on complex projects across countries or regions
• Overall financial services industry knowledge with specific functional expertise
• Experience in business analysis, solution design, change & implementation or consulting activities
• Analytical and problem solving skills
• Ability to work independently and proactively
• Experience with running meetings over video or teleconference
• Knowledge of MS Office and business analysis tools
• Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
• Experience with transformation changes design & initiation (D&I) are an advantage
• Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Effective communication, inter-personal and negotiating skills
• Proven ability to work across regions,senior stakeholders and business sponsors

What additional skills will be good to have?

Capabilities

• Agile expertise
• Business Analysis & Design
• Business Case and Benefits Realisation
• Delivery at Pace
• Managing Change and Implementation
• Process Re-engineering
• Problem Solving and Critical Thinking
• Engaging with Customers, Stakeholders and Colleagues
• Working in a Dynamic Environment
• Working Responsibly

The following additional skills would be advantageous:

• Certified Business Analysis Professional (CBAP) – If not held, you would be expected to work towards the qualification
• Agile Certifications
• Design Thinking

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

***Issued By HSBC Electronic Data Processing (India) Private LTD***