Assistant Manager Training

Company Description

Nik Bakers (M G Baker's Pvt. Ltd.)

Role Description

This is a full-time hybrid role for an Assistant Manager Training. The role is located in Punjab & New Delhi (Travelling) . The Assistant Manager Training will be responsible for overseeing training programs, developing training materials, and providing training to staff. Day-to-day tasks include managing training schedules, assessing training needs, and ensuring that all staff are adequately trained in customer service protocols and company procedures. Additionally, the role involves supervisory duties to ensure the effective implementation of training programs.

Qualifications

• Bachelor’s degree in Hospitality, HR, or a related field (preferred).
• 1–3 years of experience in training or operations in the hospitality/F&B industry.3
• Strong communication and interpersonal skills.
• Good organizational and documentation skills.
• Knowledge of training tools, methods, and adult learning principles.
• Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with LMS is a plus.
• Passion for staff development and continuous improvement

Key Responsibilities

• Assist in developing and delivering onboarding programs for new joiners.
• Conduct regular training sessions as customer service, hygiene standards, SOPs, and soft skills.
• Monitor training effectiveness through assessments, feedback forms, and on-ground observation.
• Maintain training records, attendance, and evaluation results for all employees.
• Support the Training Manager in updating training materials, manuals, and SOPs.
• Help identify training needs by coordinating with outlet managers and department heads.
• Ensure timely completion of mandatory training programs (e.g., food safety, allergens awareness).
• Assist in organizing external training sessions, certifications, and workshops.
• Provide one-on-one coaching or refresher training when required.
• Support the execution of employee engagement and development initiatives.