Assistant Manager - Technology Services

Description And Requirements

Job Responsibilities

• Configure and manage backup and recovery systems and processes
• Perform regular backups of critical data and test to verify recovery capabilities
• Monitor backup systems and troubleshoot issues as they arise
• Maintain accurate documentation of backup and recovery procedures and policies
• Develop disaster recovery plans and participate in executing those plans when necessary
• Work with IT team and key stakeholders to establish data retention and archival policies
• Assist in the selection and implementation of new backup and recovery solutions
• Deploy and manage Rubrik backup solutions for enterprise-scale systems.
• Monitor, configure, and troubleshoot backup environments for performance and reliability.
• Administer data protection for databases, volumes, and virtualized environments.
• Ensure timely execution and monitoring of backup and restore jobs.
• Implement backup schedules, policies, and disaster recovery strategies.
• Perform routine audits to validate data integrity and successful backups.
• Handle change management, patch updates, and upgrade activities for Rubrik solutions.
• Prepare and maintain documentation for backup procedures and recovery workflows.
• Manage on-call support rotation and handle escalations as required.
• Generate reports and assist in RCA (Root Cause Analysis) for failed backup jobs.
• Meet SLA commitments and ensure system availability for critical applications.
  

Knowledge, Skills And Abilities

Education

• Bachelor’s degree in Computer Science or related discipline or equivalent work experience required.
  

Experience

• Bachelor's degree in Computer Science, Information Technology or a related field
• 3+ years of experience in backup and recovery administration
• Working knowledge of backup and recovery tools such as Veritas, Rubrik or similar
• Experience with disaster recovery planning and execution
  

Knowledge and skills

• 3-5 years of hands-on experience in Rubrik CDM (Cloud Data Management).
• Proven experience in deployment, configuration, and operational support of Rubrik environments.
• Solid understanding of backup technologies and disaster recovery best practice.
• Experience protecting databases and storage systems with Rubrik.
• Knowledge of archival processes using Rubrik CDM.
• Familiarity with enterprise storage systems and high-end infrastructure environments.
• Strong troubleshooting and performance tuning skills.
• Ability to manage backup schedules and policy configurations.
• Excellent documentation and communication skills.
• Experience with monitoring tools and reporting systems related to backup infrastructure.
• Willingness to work in 24x7 Shift model
• Excellent teamwork and communication skills, both verbal and in writing.
• Takes a thorough, comprehensive, inquisitive, thoughtful, persistent and conscientious approach to assignments. Pays attention to details and ensures accuracy and high quality.
• Excellent writing and documentation skills.
• Ability to skillfully, knowledgeably and diplomatically represent the team, department or Company at meetings and conferences.
• Ability to play a vital role in high visibility assignments.
• Shares ideas and knowledge.
  

Other Requirements (licenses, Certifications, Specialized Training – If Required)

• Bachelor's degree in Computer Science, Information Technology or a related field
• 3+ years of experience in backup and recovery administration
• Working knowledge of backup and recovery tools such as CommVault, Veritas, or similar
• Experience with disaster recovery planning and execution
  

About MetLife