Assistant Manager - Avature ATS Team

Position Summary

Key Responsibilities

• System Oversight:
• Oversee daily operation, configuration, and workflow integrity of the Avature ATS.
• Ensure system is optimized and follows latest regulatory and compliance standards.
• Maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures
• Performance Management:
• Monitor help desk performance metrics and coach team members to deliver high service levels.
• Develop and implement engagement and development initiatives for the Avature help desk team.
• Provide ongoing feedback and facilitate team reviews.
• Escalation & Issue Resolution:
• Act as an escalation point for complex or high-impact issues.
• Lead efforts for efficient troubleshooting and resolution in partnership with technical teams.
• Coordinate timely incident response to minimize business disruptions.
• Compliance & Regulatory Updates:
• Monitor regulatory changes affecting ATS operations and ensure proper system updates.
• Collaborate with stakeholders to interpret policy changes and drive compliance.
• Stakeholder Collaboration:
• Work closely with HR, IT, and Recruiting to ensure Avature aligns with business needs and industry best practices.
• Guide team on integrating Avature with other HR platforms as needed.
• Continuous Improvement:
• Research and recommend improvements to optimize system performance and user experience.
• Lead special projects and process improvements for the ATS and related workflows.
  

Qualifications

Qualifications & Skills

• Bachelor’s degree in Computer Science, Human Resources, Information Technology, or related discipline.
• Minimum 3 years’ experience in a similar role supporting Avature or comparable ATS systems.
• Demonstrated ability managing and developing high-performing teams.
• Proven expertise in ATS configuration, workflow management, and compliance.
• Experience with regulatory frameworks and HR technology best practices.
• Strong analytical, organizational, and problem-solving skills.
• Avature, MS Office, Smartsheet experience required.
• Excellent communication and stakeholder management abilities.
• Project management experience is a plus.
• Certification on Avature tool is preferred.
  

Work Schedule

• Must be available to work US Eastern Time hours to provide support across relevant geographies.
  

Compensation

• Competitive, commensurate with experience, and within internal guidelines for Assistant/Deputy Manager roles.
  

• Avature
• HRIS
• ATS