Assistant It Manager

Deputy Manager – IT

Assistant Manager – Purchase will be reporting to Chief Operating Officer.

Responsibilities

• The IT Head is responsible and accountable for the smooth running of computer systems within the limits of requirements, specifications, costs and timelines.
• The IT Head is responsible for implementing and maintaining the organization’s computing needs.
• Manage information technology and computer systems
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Preserve assets, Information security and control structures
• Control Computer systems Budgets and expenditures
• Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP)
• Design, develop, implement and coordinate systems, policies and procedures
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Prepare annual budget and ensure cost effectiveness
• Identify, communicate and implement new technologies to enhance the long-term operational and strategic goals
• Identifying the ‘business risks areas’ and to communicate to the top management and IMS Head for taking preventive actions.
• Guiding the team members to follow the contingency plans.
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Assess the quality of information systems and advice top management in time regarding repair, upgrade or replacement
• Provide orientation to new users of implemented technology
• Providing User Training on various business application and application software
• Provide individual training and support on request
• Troubleshoot hardware, software and network operating system
• Maintain current and accurate inventory of technology hardware, software and resources
• Troubleshoot all technology issues
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Provide network accounts and passwords as required
• Install and maintain Foolproof and passwords
• Input and maintain IP addresses
• Advise staff of security breach and/or change in password or security status
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal
• Regulate and control network and internet access to employees
• Provide network design, installation, monitoring, management, and troubleshooting for LAN
• Ensuring equipment interface setup and maintenance
• Evaluate user needs and system functionality and ensure the facilities meet these needs i.e. Coordinate priorities between the IT department and user departments
• Ensure E-business planning is done, particularly in terms of defining the Internet presence in the company with all the latest informational updates and web support.
• Approve and handle IT vendors used by the organization, AMC, Support agreements, Review meetings
• Obtain competitive prices from suppliers, to ensure cost effectiveness
• Schedule upgrades and security backups of hardware and software systems

Authorities

• Shortlisting the candidates of the department for interview
• Evaluating and re-evaluating the Service Providers (e.g. Hardware / Software Service Providers, E-waste handlers, IT Consultant)
• Reporting performance to the top management against KRAs, on behalf of the IT Process

Accountabilities

• Compliance of relevant Legal, Statutory and Regulatory Requirements e.g. IT Act.
• Cyber Security / Information Security
• Effective performance of the ERP
• Compliance of IT SOPs under IMS