Assistant Category Manager (Revenue Management)

Assistant Manager Category

Key Responsibilities:

1. Data Analysis & Reporting:

• Analyze customer data, booking patterns, market trends, and business performance metrics to generate actionable insights.
• Develop and maintain reports, dashboards, and data visualizations for key stakeholders.
• Provide regular reporting on business KPIs and performance.

1. Business Process Optimization:

• Identify inefficiencies or gaps in current business processes and workflows.
• Recommend improvements and streamline operations to reduce costs and increase productivity.
• Collaborate with business units to implement process improvements.

1. Market and Competitor Analysis:

• Monitor industry trends and competitor activities to stay updated on market conditions.
• Provide insights and recommendations for adapting to market changes and maintaining a competitive advantage.

1. Customer Experience & Product Improvement:

• Work with product teams to ensure that customer feedback and pain points are addressed in product enhancements.
• Use customer insights to drive improvements in the travel experience, booking process, and customer service.

1. Risk Management & Compliance:

• Identify potential risks related to business processes, technology, and regulatory changes in the travel industry.
• Assist in developing strategies to mitigate risks and ensure compliance with industry regulations.

To succeed in this role – you should have the following

• Bachelor's degree.
• Proven experience (1+ years) as a Business Analyst, preferably in the travel, tourism, or hospitality industry.
• Strong analytical skills with the ability to work with large data sets and identify trends.
• Proficiency in data analysis tools (Excel, SQL, Power BI, etc.).
• Excellent communication skills, with the ability to interact with stakeholders at all levels.
• Familiarity with the travel industry’s business models, including booking systems, CRM, and distribution channels.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.