Application Support Engineer

Are you ready to bring valuable insights and objectivity to critical workforce queries? Take the next step in your career with SHL!
Are you ready to be the cornerstone of Technology at SHL? As an Application Support Engineer for the SHL Assessment Platform, you'll take charge of diagnosing application issues, conducting in-depth root cause analysis, documenting resolutions, and communicating key details across our global organization. You'll also play a pivotal role in driving continuous improvements in application quality, collaborating with our global application support team to ensure seamless performance and an exceptional user experience. A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational. What You Will Be Doing:

• Deliver application support for the SHL Assessment Platform.
• Take ownership of customer-reported issues and see them through to resolution.
• Document bugs, improvements, and enhancements within an Agile software development framework.
• Collaborate with Development, QA, Commercial, Client-Support, and leadership teams to support, automate, and streamline processes.

• Strong troubleshooting and solution finding abilities.
• Know-how in relational databases like MSSQL/MySQL.
• Excellent communication for interacting with global teams and clients.

• Experience with cloud-based platforms and web services.
• Knowledge of scripting languages (e.g., Python, PowerShell).
• Familiarity with Agile project management and CI/CD processes.

Get in Touch:
Find out how this unique opportunity can help you achieve your career goals by applying to our knowledgeable Talent Acquisition team. Choose a new path with SHL.

• We unlock the possibilities of businesses through the power of people, science and technology.
• We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
• When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

• Diversity, equity, inclusion and accessibility are key threads in the fabric of SHL’s business and culture (find out more about DEI and accessibility at SHL)
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success
• A fun and flexible workplace where you’ll be inspired to do your best work (find out more LifeAtSHL)
• The ability to transform workplaces around the world for others.