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4.0 - 9.0 years
10 - 20 Lacs
Hyderabad
Work from Office
Key Skills: SAP PP, SAP QM, SAP PP/DS, SAP S/4HANA, SAP ECC, Production Scheduling, PP/DS Heuristics & Optimizer, SAP Integration (MM/SD/WM/APO), Quality Planning & Inspection, Batch Management, Process & Discrete Manufacturing, SAP Fiori, SAP Best Practices, Analytical Thinking, Stakeholder Management, Problem Solving, End-to-End SAP Implementation Roles & Responsibilities: Lead and participate in end-to-end SAP implementations and support projects focused on SAP Production Planning (PP), Quality Management (QM), and Production Planning and Detailed Scheduling (PP/DS) modules. Perform system configuration, testing, training, and support for PP, QM, and PP/DS functionalities aligned with business requirements. Design and implement scheduling strategies, PP/DS heuristics, and optimizer profiles for efficient production planning. Configure and support quality inspection processes, including inspection types, batch management, sampling procedures, and control charts. Collaborate with cross-functional teams to ensure seamless integration with SAP MM, SD, WM, and APO modules. Provide functional support for both discrete and process manufacturing environments across multiple business units. Engage with business stakeholders to gather requirements and translate them into effective SAP solutions. Support and enhance existing SAP PP/QM/PPDS processes in SAP ECC and S/4HANA environments. Participate in fit-gap analysis, prepare functional specs, conduct UATs, and support go-live and post-go-live phases. Leverage SAP Fiori applications and adhere to SAP Best Practices where applicable. Maintain documentation and training materials for end users and key stakeholders. Resolve critical production issues and provide timely and effective support and enhancements. Experience Requirements: 4-10 years of hands-on experience in SAP PP, QM, and PP/DS across implementation and support projects. Proven experience in configuring and supporting both SAP ECC and S/4HANA platforms. Extensive exposure to PP/DS heuristics, optimizer configuration, pegging, and planning board usage. Experience working in process and discrete manufacturing industries, understanding industry-specific requirements. Hands-on experience in batch management, inspection plans, results recording, and defect handling in SAP QM. Familiar with SAP MM, SD, WM, and APO integration touchpoints. Experience using Fiori apps and applying SAP Activate or Best Practice methodologies is an advantage. Strong client-facing experience with an ability to analyze issues, design solutions, and communicate clearly with business users. Education: Any Graduation.
Posted 16 hours ago
1.0 - 3.0 years
4 - 7 Lacs
Pune, Maharashtra, India
On-site
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Posted 21 hours ago
1.0 - 3.0 years
4 - 7 Lacs
Pune, Maharashtra, India
On-site
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Posted 21 hours ago
2.0 - 3.0 years
2 - 5 Lacs
Bengaluru, Karnataka, India
On-site
Key Responsibilities: Circuit Design & Development: Analog & Digital Circuit Design: Design and develop analog and digital circuits, including microprocessor-based systems. Perform circuit analysis for tolerance, power, thermal, and worst-case scenarios to ensure optimal performance. Schematic Entry: Utilize Mentor Schematic Tools (such as Dx Designer) for circuit design, schematic entry, and component selection. Component Selection: Select appropriate electronics components (resistors, capacitors, ICs, etc.) based on design requirements and specifications. Collaboration with Layout Engineers: Layout Guidelines: Discuss layout guidelines with the layout engineer and ensure proper implementation of the schematic design in the physical layout. Component Footprints: Review component footprints and ensure that they match design requirements. Testing & Troubleshooting: Board Bring-Up: Perform board bring-up activities to ensure the hardware functions as intended. Troubleshooting: Utilize practical experience in analysis and troubleshooting of hardware to identify issues, find solutions, and refine designs. Technical Decision-Making: Support Design Decisions: Collaborate with cross-functional teams to make technical decisions during the product hardware development lifecycle. Interface with Other Teams: Work closely with software engineers, testing engineers, and other stakeholders to ensure that the hardware meets system-level requirements. Analysis & Verification: Circuit Verification: Perform circuit analysis using tools like Hyperlynx DRC and Hyperlynx SI to ensure the design's reliability and integrity. Signal Integrity: Ensure signal integrity and correct design of high-speed digital circuits. Qualifications: Required: Bachelor's or Master's Degree in Electronics & Communication Engineering or Electrical Engineering. 2-3 years of experience in electronics hardware engineering. Strong understanding of analog, digital, and microprocessor circuits fundamentals. Proficiency in Mentor Graphics tools, including Dx Designer, Hyperlynx DRC, and Hyperlynx SI. Practical experience in analysis and troubleshooting of electronic circuits and systems. Strong written and verbal communication skills. Desired: Experience in board bring-up, including testing and troubleshooting hardware. Familiarity with the selection of electronic components and design optimization for power, thermal management, and tolerance. Knowledge of signal integrity and high-speed digital circuit design. Skills & Competencies: Design Tools Proficiency: Experienced with Mentor Schematic, Dx Designer, and other related electronic design tools. Analytical Thinking: Strong analytical skills for designing circuits and troubleshooting hardware issues. Collaboration: Ability to work collaboratively with layout engineers, software engineers, and cross-functional teams. Technical Communication: Strong ability to document and present technical details clearly. Problem-Solving: Ability to troubleshoot and resolve issues during the hardware development and testing phases.
Posted 22 hours ago
1.0 - 3.0 years
4 - 7 Lacs
Pune, Maharashtra, India
On-site
Key Responsibilities : Provide timely and professional support to customers via email, phone, chat, or ticketing system. Troubleshoot technical issues and guide users through solutions. Escalate complex problems to relevant departments (engineering, QA, product). Maintain a deep understanding of product features, functionality, and updates. Document customer issues, resolutions, and feedback accurately in CRM or help desk system. Collaborate with product and engineering teams to identify and resolve product bugs. Assist with onboarding, training, and usage guidance for new customers. Monitor and prioritize support requests to meet service-level agreements (SLAs). Contribute to self-help documentation such as FAQs, user guides, and knowledge base articles. Qualifications : Essential : Bachelor's degree in a relevant field (e.g., IT, Computer Science, Business, Life Sciences). 1+ years of experience in customer or product support. Strong troubleshooting and analytical thinking skills. Excellent written and verbal communication skills. Preferred : Experience with CRM/help desk tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with technical concepts or product domain (software, hardware, biotech, etc.). Multilingual skills (if required for global support coverage).
Posted 22 hours ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
About KnowBe4 At KnowBe4, we provide the world's largest security awareness training and simulated phishing platform which is utilized by numerous organizations across the globe. Our mission is to assist organizations in combating social engineering threats by educating employees to make informed security decisions on a daily basis. Recognized by Fortune as a top workplace for women, millennials, and technology for four consecutive years, we take pride in our achievements. With certifications as a "Great Place To Work" in 8 countries and various prestigious awards, such as Glassdoor's Best Places To Work, we prioritize radical transparency, extreme ownership, and continuous professional growth in a supportive work environment that embraces individuality. Whether working remotely or in-office, we aim to create a fun and engaging atmosphere with activities like team lunches, trivia competitions, and local outings, ensuring there is always something exciting happening at KnowBe4. Join us by submitting your resume in English. The Cybersecurity Threat Researcher position is based in the KnowBe4 Threat Research Lab and involves deploying and configuring a range of security products and solutions including endpoint, email, web, and network protection. Responsibilities: - Deploy, configure, and maintain various cybersecurity products in a lab setting, encompassing endpoint, web, email, and network protection products. - Manage product inventory including licenses, updates, and multiple versions. - Provide recommendations for security product deployment and configurations. - Conduct analysis of PHISHING emails. - Analyze malicious URLs and PHISHING URLs. - Track and identify new and existing PHISHING campaigns. - Identify trends in the latest phishing emails. Requirements: - Bachelor's degree or equivalent with at least 3 years of experience. - Master's degree or equivalent with at least 1 year of experience. - Proficiency in IOCs, reverse engineering, and threat campaign tracking. - Experience in analyzing malicious URLs and phishing emails. - Ability to script for handling large volumes of threat artifacts. - Email analysis skills to differentiate between PHISHING, Clean, and Spam emails. - Capability to identify PHISHING email campaigns accurately. - Expertise in static and dynamic analysis of URLs and Files. - Proficiency in URL analysis for identifying PHISHING and scam URLs. - Familiarity with creating Yara rules for email grouping and clustering. - Ability to automate daily email classification through scripting. - Stay updated on emerging threats and security technologies. - Analytical thinking and collaborative work approach. Our Fantastic Benefits: We provide company-wide bonuses, employee referral bonuses, adoption assistance, tuition reimbursement, certification completion bonuses, and a relaxed dress code in a modern, high-tech, and enjoyable work environment. For detailed information on benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: Applicant assessment and background checks may be included in the hiring process. No recruitment agencies, please.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced tasks and providing resolutions to a diverse range of complex problems. Your role will involve considerable judgment, independent analysis within defined policies and practices, and applying analytical thinking and deep technical expertise in achieving client outcomes. Additionally, you will play a key role in coaching and mentoring junior team members across functions and may contribute to/support project work as needed. Key Responsibilities: - Ensure that the assigned infrastructure at the client site is configured, installed, tested, and operational. - Perform necessary checks, apply monitoring tools, and respond to alerts. - Identify problems and errors before or when they occur, and log all incidents in a timely manner with the required level of detail. - Assist in analyzing, assigning, and escalating support calls. - Investigate third line support calls assigned, identify the root cause of incidents and problems, and report and escalate issues to 3rd party vendors if necessary. - Provide onsite technical support and field engineering services to clients. - Conduct a monthly random review of incidents and service requests, analyze and recommend improvements in quality. - Provide continuous feedback to clients and affected parties, update all systems and/or portals as prescribed by the company. - Proactively identify opportunities for work optimization, including automation of work. - Manage and implement projects within the technology domain, delivering effectively and promptly per client agreed-upon requirements and timelines. - Work on implementing and delivering Disaster Recovery functions and tests. - Perform any other related tasks as required. Knowledge and Attributes: - Ability to communicate and work across different cultures and social groups. - Ability to plan activities and projects well in advance, taking into account possible changing circumstances. - Maintain a positive outlook at work and work well in a pressurized environment. - Ability to work hard and put in longer hours when necessary. - Apply active listening techniques and adapt to changing circumstances. - Place clients at the forefront of all interactions, understand their requirements, and create a positive client experience throughout the total client journey. Academic Qualifications and Certifications: - Bachelor's degree or equivalent qualification in Information Technology/Computing. - Relevant certifications such as VMware Certified Professional, VMware Certified Specialist, Microsoft Certified, AWS Certified, Veeam Certified Engineer, Rubrik Certified Systems Administrator, Zerto, Google Cloud Platform, Oracle Cloud Infrastructure, etc. - Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role. Required Experience: - Seasoned work experience in Engineering function within a medium to large ICT organization. - Seasoned experience of Managed Services. - Excellent working knowledge of ITIL processes. - Seasoned experience working with vendors and/or 3rd parties. - Seasoned experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer where your career growth and development are encouraged within our global team. Join us in pushing the boundaries of what is possible and making a difference for our clients and society.,
Posted 2 days ago
6.0 - 15.0 years
0 Lacs
maharashtra
On-site
As the Manager of Contracts, you will play a crucial role in securing the best deals for your organization through strong negotiation abilities. Your attention to detail will be paramount in reviewing contracts thoroughly to avoid any potential pitfalls. Effective communication and interpersonal skills are essential as you will be engaging with internal teams and external partners to ensure clear contract terms and foster strong relationships. In this role, your problem-solving and analytical thinking skills will be put to the test as you navigate unexpected challenges to keep projects on track. While you do not need to be a legal expert, a solid understanding of legal terminology and concepts will be beneficial in effectively interpreting and executing contracts. Your project management skills will be instrumental in overseeing contracts akin to managing a project, requiring meticulous organization and adherence to deadlines. Additionally, having financial literacy is crucial as you will be dealing with budgeting, cost analysis, and managing financial risks within contracts. Overall, as the Manager of Contracts, you will be a key player in ensuring the success of various projects through your negotiation prowess, attention to detail, communication skills, problem-solving abilities, legal understanding, project management expertise, and financial acumen.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
haryana
On-site
About Aeris: For over three decades, Aeris has established itself as a leading cellular IoT provider, driving the advancement of major IoT initiatives in Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing sectors. With expertise in IoT technology, we cater to a diverse global network of 7,000 enterprise clients, 30 mobile network operator partners, and over 80 million IoT devices worldwide. Aeris is at the forefront of the connected smart world, offering innovative technologies and seamless connectivity that streamline management, bolster security, enhance performance, and foster growth. Our IoT Services, purpose-built and extensively tested for IoT applications, boast a comprehensive technology stack spanning from connectivity to industry-specific solutions. Recognizing the complexity of implementing IoT solutions, we take pride in simplifying the process for our clients. Aeris is positioned advantageously in the market, with a track record of profitability, substantial growth in global reach, and active participation in a rapidly evolving industry where new IoT solutions and platforms emerge incessantly. A few key aspects about us: - Customer-Centric Approach: Our decisions prioritize customer satisfaction above all else, followed by the company, teams, and individual interests. - Innovation at the Core: As pioneers in a competitive industry poised for transformation, we emphasize innovation to stay ahead of the curve and outperform the competition. - Commitment to Integrity: Upholding integrity is fundamental to our values, reflected in our workforce, management practices, and social impact initiatives. - Cultivating Ownership: We empower our employees to take ownership, fostering creativity, accountability, and autonomy in problem-solving. Job Title: Sr. SDET (Automation and GenAI), Automotive Experience: 5 to 8 Years Location: Gurgaon What You'll Do (Key Responsibilities): - Automation Development: Design, build, and maintain scalable and efficient test automation frameworks and scripts for cloud-native applications. - End-to-End Test Coverage: Enhance automated tests for functional, performance, API, and security scenarios using tools like Playwright, Rest Assured, Postman, and JMeter. - CI/CD Integration: Incorporate test automation into CI/CD pipelines (e.g., Jenkins, GitLab CI/CD, Azure DevOps) to support rapid and reliable releases. - Code Quality and Review: Contribute to clean, maintainable test code and engage in code reviews to ensure quality standards. - Test Execution & Reporting: Participate in test planning, execution, and reporting for comprehensive coverage. - Defect Analysis & Reporting: Log, track, and triage defects using tools like JIRA, Zephyr, or Xray; leverage GenAI tools for root cause analysis and defect predictions. - GenAI Enablement: Utilize GenAI tools (e.g., ChatGPT, GitHub Copilot) for test case generation, documentation automation, risk identification, and intelligent test coverage analysis. - Agile Collaboration: Collaborate with developers, product owners, and DevOps teams in Agile ceremonies and continuous delivery environments. - Continuous Improvement: Contribute to testing process enhancements and stay abreast of modern testing and GenAI trends. What We're Looking For (Required Skills & Qualifications): - Experience: 5-8 years in QA/Automation with 1-2 years in a senior role; cloud-native background preferred. - Automation Expertise: Proficiency in Java, JavaScript, or Python for automation framework development; adept at building scalable frameworks using tools like Rest Assured, Selenium, Playwright, Appium, and JMeter. - GenAI Proficiency: Hands-on experience with GenAI tools (OpenAI, Gemini, Claude) for test automation, code generation, and analysis; familiarity with GitHub Copilot, ChatGPT, and similar AI-powered dev/test tools. - Cloud & Microservices: Experience in testing applications on AWS, Azure, or GCP in microservices-based architectures. - CI/CD & DevOps: Skilled in Jenkins, GitLab CI/CD, Azure DevOps for automation pipeline integration. - Testing Depth: Strong background in API testing (Postman, SoapUI), database validation (SQL/NoSQL), and various testing methodologies encompassing functional, performance, security, and end-to-end testing. - Soft Skills: Excellent problem-solving, analytical thinking, communication, and collaboration skills. Bonus Points (Nice to Have): - Automotive, Telematics, or IoT experience. - Familiarity with real-time systems and event-driven architectures (Kafka, RabbitMQ). - Proficiency in monitoring/logging tools (e.g., Grafana). - Experience in performance tuning and system optimization for large-scale platforms. Why Join Us - High-Impact Work: Contribute to next-gen connected vehicle solutions on a global scale. - Innovation-Driven: Engage with cutting-edge automotive, cloud, and Generative AI technologies. - Growth-Focused: Opportunities for career advancement, leadership roles, and skill development. - Diverse & Inclusive Culture: Be part of a team that celebrates diverse perspectives and fosters inclusive collaboration. If you are a forward-thinking SDET with a passion for technical challenges and a drive to shape the future of quality engineering with Generative AI in the connected vehicle domain, we invite you to apply! Please note that Aeris may conduct background checks to verify application information and assess suitability for the role, in compliance with relevant laws and regulations. Additional details will be provided during the formal application process. Aeris embraces diversity in its workforce, bringing together individuals from various ethnicities, religions, and cultures to form a vibrant and inclusive team.,
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
The Model/Anlys/Valid Analyst II role is a developing professional position where you will apply your specialty area knowledge to monitor, assess, analyze, and evaluate processes and data. Your responsibilities will include identifying policy gaps, formulating policies, interpreting data, making recommendations, researching factual information, identifying inconsistencies in data, defining business issues, and formulating recommendations on policies, procedures, or practices. You will integrate established disciplinary knowledge within your specialty area with a basic understanding of related industry practices and develop a good understanding of how your team interacts with others to achieve the area's objectives. In this role, you will have a limited but direct impact on the business through the quality of the tasks/services you provide, with your impact restricted to your own team. Your key responsibilities will involve developing, enhancing, and validating methods of measuring and analyzing risk across all risk types, leading projects related to model development, programming, integration, testing, and validation, providing analytical support on analysis and benchmarking, preparing regular and ad-hoc reports, participating in projects to improve risk analytics, modeling, and validation systems, and working on the constant enhancement of reporting systems and optimization of Credit MIS Reports. Your role will also require you to appropriately assess risk in business decisions, ensuring compliance with applicable laws, rules, and regulations, safeguarding Citigroup, its clients, and assets, and escalating, managing, and reporting control issues with transparency. You should have demonstrated programming skills (SAS, SQL, R, etc.) and knowledge of tools like VBA would be preferable. In terms of qualifications, you should have a basic knowledge of secured/unsecured banking products and US banking, good communication skills to convey technical information to both technical and non-technical audiences, proven analytical skills to identify root causes and trends, proficiency in Microsoft Office tools, and preferably 2+ years of experience in model implementation/validation/development. You should hold a Bachelors/University degree or equivalent experience. The most relevant skills for this role include analytical thinking, business acumen, constructive debate, data analysis, escalation management, policy and procedure knowledge, risk controls and monitors, risk identification and assessment, and statistics. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a Windows Team Manager at the Technology and Operations (T&O) department of the bank, your primary responsibility is to oversee the management of Windows Team and Windows servers hosted in India. Your role is crucial in ensuring the efficiency, nimbleness, and resilience of the bank's infrastructure by focusing on productivity, quality & control, technology, people capability, and innovation. Your key accountabilities include managing the Windows Team, handling Windows Server Administration, vendor management, patch management, vulnerable and security management, as well as budgeting, audit, and risk management. It is essential that you possess a good understanding of System Administration on Windows and Linux Operating System, server architecture, and management. Your day-to-day duties will involve tasks such as installation, up-gradation, and troubleshooting of Windows Operating System, managing Active Directory, DNS, WINS, LYNC, Windows Server Backup, Backup Media management, Citrix management, and troubleshooting. Additionally, you will be responsible for security management by server hardening, patch management, and vulnerability fixing. You should also have experience in ITIL processes and practices, file transfer management, SAN/NAS storage management, and basic knowledge of scripting. As a leader, you will be expected to provide ongoing support and management to department staff, mentor team members, and handle project management responsibilities. To be successful in this role, you should have a minimum of 5-6 years of experience in managing end-user support teams or equivalent IT management experience. Strong leadership skills, excellent communication, customer service, organizational, project and personnel management skills are essential. The ideal candidate should be versatile, flexible, and willing to work in a fast-paced environment with enthusiasm. In terms of education, a Graduate degree in Computer Information Systems/Engineering is required. Core competencies such as project management, decision making, problem-solving, leadership, and interpersonal communication are crucial for this role. Technical competencies include ITIL certification, experience with Windows and Linux servers, software application support, and knowledge of various banking applications and technologies. You will be expected to collaborate with various departments within the bank, supervise outsourced resident engineers and third-party service providers, and establish relationships with vendors and the central support team. If you are a motivated individual with a passion for technology and operations management, we encourage you to apply now for this exciting opportunity.,
Posted 2 days ago
1.0 - 5.0 years
0 Lacs
haryana
On-site
Agoda is an online travel booking platform that offers accommodations, flights, and more. The cutting-edge technology deployed by Agoda connects travelers with a global network of 4.7M hotels and holiday properties worldwide, in addition to flights, activities, and other services. As part of Booking Holdings and based in Asia, Agoda boasts a diverse team of 7,100+ employees from 95+ nationalities across 27 markets. The work environment is characterized by diversity, creativity, and collaboration, with a focus on innovation through experimentation and ownership to enhance the customer experience. Bridging the World Through Travel: Agoda's core purpose is to facilitate travel for individuals to explore, learn, and experience the world while bringing people and cultures closer together. The company's mission is to make travel easy and rewarding for everyone by leveraging innovative technologies and strong partnerships. Customer Support Team Overview: Agoda's Customer Support Team operates around the clock in 38 languages to provide in-person, real-time assistance to travelers. Beyond addressing customer issues, the team embodies Agoda's values by actively seeking ways to enhance the customer experience, collaborating with other teams, and experimenting to develop new products. The team plays a critical role in delivering efficient and satisfying customer support to drive Agoda's business performance. The Opportunity: Agoda is seeking Customer Service Specialists to join the Gurgaon office, offering an exciting career opportunity in customer service within a fast-paced and employee-centric company. The role involves delivering excellent customer service through various communication channels, supporting Agoda's products, managing inquiries, meeting KPIs, implementing business strategies, and continuously improving work processes. Key Responsibilities: - Deliver excellent customer service through phone, email, and live chat - Support various Agoda products after training - Handle high volume of inquiries from clients and customers - Meet individual and team goals - Implement business strategies and enhance customer services - Identify process improvements - Collaborate effectively with team managers - Perform administrative duties as necessary - Maintain confidentiality of customer information - Take ownership of customer issues and concerns Qualifications: - Excellent command of spoken and written English - Proficiency in Hindi speaking and writing is desirable - Minimum 1 year of experience in customer service roles and contact center environment - Positive attitude, detail-oriented, responsible, and goal-focused - Strong customer service skills including attentiveness, empathy, patience, and communication - Analytical thinking and problem-solving skills - Ability to work under pressure and in a fast-paced environment Work Arrangement: - Rotational shifts - Hybrid working arrangement Agoda is an Equal Opportunity Employer and values diversity in its workforce. Applications will be kept on file for consideration in future vacancies. For more information, please refer to the privacy policy on the Agoda website.,
Posted 2 days ago
4.0 - 8.0 years
0 Lacs
chennai, tamil nadu
On-site
You will be responsible for implementing HR initiatives, policies, and processes related to recruitment, employee engagement, learning & development, and talent management to enhance business outcomes. This operational role involves delivering results that directly impact the achievement of business goals. Your responsibilities will include facilitating talent review and calibration sessions with business leaders, preparing Annual Operating Plan (AOP) for sub functions within a business unit, tracking adherence to manpower budget, and implementing key projects in talent management, diversity, and retention. You will also be involved in creating and reviewing analyses on employee engagement, attrition, and headcounts to develop HR initiatives within the business. To excel in this role, you should have relevant experience in HR, cross-cultural sensitivity, understanding of business requirements, proficiency in using HR technologies for data analytics, and excellent analytical thinking and decision-making skills. Strong interpersonal and communication skills, as well as the ability to create and deliver business presentations, are essential. Experience in account management, sales, and gathering customer business requirements will be advantageous.,
Posted 2 days ago
3.0 - 7.0 years
0 Lacs
noida, uttar pradesh
On-site
We are searching for an experienced Facilities Manager to oversee all building-related activities. You will have the responsibility of maintaining the good condition of infrastructure and ensuring that facilities are safe and functioning well. The ideal candidate for this role will be highly organized and capable of maximizing the use of space and equipment while reducing operating costs. Your leadership abilities and exceptional efficiency can distinguish you among our candidates. Your primary objective will be to guarantee that our business's accommodation is trouble-free and safe, enabling employees to work under the best conditions. Responsibilities - Plan and coordinate all installations (telecommunications, heat, electricity, etc.) and refurbishments - Manage the maintenance of equipment and supplies to comply with health and safety standards - Inspect building structures to identify the need for repairs or renovations - Monitor utilities consumption and work towards cost reduction - Supervise all facilities staff (custodians, technicians, groundskeepers, etc.) and external contractors - Oversee activities such as parking space allocation, waste disposal, and building security - Allocate office space based on requirements - Manage insurance plans and service contracts - Maintain financial and non-financial records - Conduct analysis and forecasting Requirements and Skills - Proven experience as a facilities manager or in a relevant position - Proficiency in technical/engineering operations and facilities management best practices - Understanding of basic accounting and finance principles - Excellent verbal and written communication skills - Strong organizational and leadership abilities - Good analytical and critical thinking skills - Bachelor's degree in facility management, engineering, business administration, or a related field - Relevant professional qualification (e.g., CFM) would be advantageous. This is a Full-time position that requires your presence at the work location in person.,
Posted 2 days ago
3.0 - 8.0 years
0 Lacs
thiruvananthapuram, kerala
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We are seeking a dynamic and experienced Business Consultant to join our consulting team focused on the group benefit and retirement sector, specifically catering to US group benefit, group insurance, and retirement clients. The ideal candidate will possess 3 to 8 years of relevant experience for a Senior level, a strong understanding of the insurance industry, and exceptional consulting skills. This is a full-time position that offers the opportunity to work on impactful projects and drive value for our clients. Key Responsibilities: - Lead and manage consulting projects for US group benefit and retirement clients, ensuring timely delivery and high-quality outcomes. - Collaborate with cross-functional teams to analyze client needs, develop tailored solutions, and implement best practices. - Conduct market research and competitive analysis to identify trends and opportunities within the insurance sector. - Develop and present comprehensive reports and recommendations to clients, showcasing insights and actionable strategies. - Build and maintain strong relationships with clients, understanding their business challenges and providing expert guidance. - Mentor and support junior consultants, fostering a collaborative and growth-oriented team environment. - Stay updated on industry developments, regulatory changes, and emerging trends to provide informed consulting services. Qualifications: - Full-time MBA from a reputable institution. - 3 to 8 years of experience in business consulting, with a focus on the insurance sector, particularly group benefits and retirement. - Strong domain knowledge of insurance process, products, regulations, and market dynamics. - Proven consulting skills, including project management, analytical thinking, and problem-solving abilities. - Excellent communication and presentation skills, with the ability to convey complex information clearly and persuasively. - Demonstrated ability to work collaboratively in a team-oriented environment and manage multiple projects simultaneously. - Strong client management skills, with a focus on building lasting relationships and delivering exceptional service. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.,
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
The Credit Portfolio Senior Analyst position is an intermediate-level role that involves managing and validating post-implementation processes and monitoring credit risk platforms. You will be responsible for ensuring that all credit risk technology solutions are effective, compliant with regulatory requirements, and aligned with business objectives. Your duties will include validating model and platform performance, identifying areas for optimization, and ensuring the stability, reliability, and scalability of systems in production. To succeed in this role, you will need a deep understanding of credit risk systems, customer impact, and technology operations. Your responsibilities will include post-implementation validation, production monitoring, issue resolution, customer impact management, regulatory compliance monitoring, risk management, team leadership, and technology optimization. You will collaborate with various teams, including risk management, IT, and operations, to assess vulnerabilities, gaps, and deficiencies in system performance and address them promptly. Additionally, you will establish and manage a framework for ongoing production monitoring, implement real-time and batch monitoring processes, and ensure timely issue resolution to minimize negative impacts on the customer experience. Furthermore, you will be responsible for ensuring compliance with regulatory requirements, enhancing governance and control frameworks, and mentoring team members to excel in operational risk management. Your role will also involve working with technology teams to design and implement advanced monitoring tools and optimize platforms to enhance system reliability and reduce risk. To qualify for this position, you should have a Bachelor's degree in Information Technology, Business, Risk Management, or a related field, along with 5-8 years of experience in risk management, technology operations, or production monitoring. Advanced degrees and certifications in technology operations, risk management, or project management are preferred. You should have a proven track record of leading post-implementation validation and production monitoring efforts for complex customer-facing systems in the financial services industry. In summary, the Credit Portfolio Senior Analyst role requires a strategic thinker with strong problem-solving skills, excellent stakeholder management and communication abilities, and a focus on regulatory compliance and operational risk management in the context of credit risk platforms. If you possess the necessary qualifications and experience, we encourage you to apply for this challenging and rewarding opportunity at our organization.,
Posted 2 days ago
12.0 - 16.0 years
0 Lacs
karnataka
On-site
ANSR is hiring for one of its clients: About Dr. Martens: Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Originally produced for workers seeking tough, durable boots, the brand quickly gained popularity among diverse youth subcultures and associated musical movements. Dr. Martens has evolved from its working-class origins while still honoring its proud heritage. Today, Docs or DMs are worn worldwide as a symbol of empowerment and individual attitude. The Company was listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index. The Senior Manager, DTC Engineering and Operations will play a crucial role in leading the engineering and operations teams focused on Direct to Consumer (DTC) technology solutions. This individual will be responsible for developing and implementing strategies to enhance the DTC customer experience through innovative technology solutions. They will oversee the design, development, and deployment of DTC systems and platforms to ensure reliability, scalability, and security. Close collaboration with Delivery Leads and the Product team is essential to optimize and create solutions for the technology stack and strategy. As the Senior Manager, DTC Engineering and Operations, you will: - Lead the engineering and operations teams dedicated to Direct to Consumer (DTC) technology solutions. - Develop and implement strategies to enhance the DTC customer experience through innovative technology solutions. - Ensure the reliability, scalability, and security of DTC technology infrastructure. - Collaborate with cross-functional teams to align technology initiatives with business goals. - Drive continuous improvement initiatives to optimize DTC operations and technology performance. - Provide leadership and mentorship to engineering and operations teams. - Work closely with Delivery Leads and the Product team to optimize and develop our technology stack and strategy. - Stay informed about the latest industry trends and technologies to maintain a competitive edge. Required Qualifications and Skills: - 12+ years of experience. - Proven leadership experience in engineering and operations teams, especially in a DTC environment. - Strong knowledge of DTC technology solutions and platforms. - Excellent problem-solving and analytical skills. - Effective communication and interpersonal skills. - Experience in project management and resource allocation. - Ability to work independently and as part of a team. - Strong leadership and team management skills. - Ability to motivate and mentor team members. - Conflict resolution and negotiation skills. - Excellent organizational and time management skills. Personal Skills: - Communication: Clearly articulating project requirements and collaborating with team members and stakeholders. - Teamwork: Working effectively within a team to foster a positive and productive environment. - Adaptability: Being open to new ideas, technologies, and methodologies. - Problem-solving: Approaching challenges with a solution-oriented mindset. - Attention to Detail: Ensuring accuracy and thoroughness in work. - Time Management: Efficiently prioritizing tasks to meet deadlines. - Creativity: Bringing innovative ideas to the table. - Empathy: Understanding user needs to create user-friendly solutions. - Continuous Learning: Staying updated with industry trends and technologies. - Analytical Thinking: Using data-driven insights to inform project strategies. - Experience in eCommerce Solutions, Hybris is a significant advantage. Education: - Bachelor's degree in Computer Science, Information Technology, or related field. - Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Prosci, ACMP) are a plus. Nice to Have: - Master's degree in a related field. - Experience with cloud computing platforms (e.g., AWS, Azure). - Familiarity with data analytics and business intelligence tools. - Experience with D365. - Knowledge of eCommerce solutions. - Experience in change management and leading organizational change. Additional Requirements: - Willingness to travel as needed. - Ability to manage multiple projects simultaneously. - Strong organizational skills and attention to detail. At Dr. Martens, the core values of Great relationship management, Proud custodianship of DMs culture, Building a highly engaged team, Personal development ownership, Sharing best practices, Leading on DE&I & wellbeing are integral to our collaborative work environment.,
Posted 2 days ago
7.0 - 15.0 years
0 Lacs
hyderabad, telangana
On-site
You will be responsible for managing and executing fundraising activities to support business growth and expansion initiatives, reporting to the President Finance. The role will focus on raising capital through equity, debt, and other financial instruments, providing strategic financial insights to senior leadership. Your collaboration with internal and external stakeholders will be crucial in executing corporate finance strategies. Your key responsibilities will include: - Preparation of information memorandum, transaction background, detailed information, and financial models. - Capital structuring and negotiation of terms for capital transactions like equity financing, debt financing, and other capital market activities. - Working capital raising including preparation of CMA Data, approval of limits, day-to-day cashflows, and Treasury functions. - Dealing with credit ratings, sanction for ratings, and post-rating surveillance. - Ensuring compliance with financial regulations, reporting requirements, and disclosure norms during the fundraising process, along with preparing pre & post-disbursement compliance. Your performance will be measured based on: - The amount of capital raised relative to targets. - Cost-effectiveness of fundraising efforts. - Number of new investor relationships established and maintained. - Success rate of fundraising rounds and negotiated terms. - Investor satisfaction and retention. - Accuracy and clarity of financial models and investment materials. Key competencies required for the role include: - Financial Acumen: Deep understanding of corporate finance, financial modeling, and valuation techniques. - Capital Markets Expertise: Strong knowledge of capital markets, fundraising instruments, and investment banking processes. - Analytical Thinking: Ability to analyze complex financial data, perform due diligence, and evaluate financial scenarios. - Relationship Building: Exceptional communication and negotiation skills to foster relationships with investors and financial institutions. - Negotiation Skills: Proficiency in structuring and negotiating terms for capital raising activities. - Risk Management: Strong ability to assess and mitigate financial risks related to capital structure and market conditions. Qualifications required: - CA/MBA qualification. - 7+ years of experience in corporate finance, investment banking, or fundraising roles. - Proven track record of successfully fundraising, financial modeling, and structuring complex financial deals. - Experience in working with venture capital, private equity, investment banks, and institutional investors. - Strong financial modeling, valuation, and analytical skills. - Excellent communication and presentation abilities.,
Posted 2 days ago
2.0 - 6.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Performance Marketing (Paid Ads) Manager at AdsRole, you will be responsible for planning, executing, and optimizing paid advertising campaigns across various digital platforms to enhance online visibility and drive higher conversion rates and revenue. Your daily tasks will involve managing budgets, analyzing campaign performance, generating reports, and collaborating with the marketing and sales teams to achieve business goals. Your role will also include identifying trends and insights to optimize ad spend and performance based on data-driven decisions. To excel in this role, you should possess strong skills in Marketing, Advertising, and Sales, along with experience in Project Management and coordination. Excellent communication skills, analytical thinking, and the ability to interpret data will be essential for making informed decisions. Proficiency in using digital marketing tools and platforms is crucial for implementing effective and affordable marketing strategies. A Bachelor's degree in Marketing, Business, or related field is required, and previous experience in a similar role would be a plus. Join AdsRole in Noida as a Performance Marketing (Paid Ads) Manager and play a key role in ensuring that businesses stay ahead of the competition and reach their goals confidently.,
Posted 2 days ago
6.0 - 10.0 years
0 Lacs
maharashtra
On-site
Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post completion of an activity/process. The role involves developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design for monitoring & testing tools, and execution of monitoring/testing tools to assess key controls" effectiveness in addressing defined risks. Responsibilities: - Support the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. - Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. - Review stakeholder/client feedback and address any quality assurance complaints or issues promptly and efficiently. - Assist in quality testing for business function quality control and transformation lead quality control post completion of an activity/process. - Develop and execute Monitoring and Testing for controls, including control design assessment, operational effectiveness design for monitoring & testing tools, and execution of monitoring/testing tools. - Report on quality control outcomes and control effectiveness to top management and relevant stakeholders. - Stay updated with the latest quality assurance testing tools and strategies. - Understand the Citi Risk & control framework and Risk Management fundamentals. - Assist teams in the end-to-end monitoring of controls as defined in the Risk Management policy. - Participate in Control & Monitoring Design Assessment (CMDA) meetings and help draft procedures. - Identify monitoring breaks and recommend enhancements. - Ensure risk and control responsibilities are embedded within Central Testing Utility. - Assess risks when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets by complying with laws, rules, regulations, and policies. Qualifications: - 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. - Ability to identify, measure, and manage key risks and controls. - Strong knowledge in developing and executing controls. - Experience in implementing sustainable solutions and process improvements. - Understanding of compliance laws, rules, regulations, and best practices. - Familiarity with Citis Policies, Standards, and Procedures. - Analytical skills to evaluate complex risk and control activities. - Strong verbal and written communication skills for engaging with senior management. - Problem-solving and decision-making abilities. - Proficiency in Microsoft Office suite, especially Excel, PowerPoint, and Word. Education: - Bachelor's/University degree; Master's degree preferred. Skills: Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.,
Posted 2 days ago
12.0 - 16.0 years
0 Lacs
pune, maharashtra
On-site
As you transition to an integrated energy company, you must adapt to a changing world and maintain competitive performance. The Customers & Products (C&P) business area at bp is establishing a Business and Technology Center (BTC) in Pune, India. This center will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, showcasing technology, and developing deep expertise. The BTC will play a central role in the business, bringing together colleagues from various parts of C&P and collaborating with other functions across bp. Joining the customers & products BTC at this time presents an exciting opportunity! In this role, you will be part of the Competitiveness & Transformation (C&T) team in Supply Chain, based at the BTC in Pune. You will lead and manage projects aimed at driving competitiveness and transformation within the organization, focusing on initiatives such as Product Cost Competitiveness (PCC), Operational Cost Competitiveness (OCC), Industrialization, and Transformation. Your role will involve improving the competitiveness and efficiency of the supply chain, ensuring that projects are executed regionally with speed to capture maximum value. Your responsibilities will include leading a suite of projects dedicated to driving competitiveness and transformation, supporting the execution of the C&T agenda, and fostering collaboration with stakeholders across Supply Chain, Procurement, Marketing, Technology, and Performance Units. You will also be responsible for ensuring the delivery of value from projects through effective tracking and reporting processes. To excel in this role, you should have at least 12 years of experience in industries such as Lubricants, Chemicals, or FMCG, with a strong delivery track record. Solid project management experience, data analysis skills, leadership capabilities, and the ability to manage diverse activities effectively are essential for this position. Additionally, you should be proficient in using analytics tools like Excel and Power BI, have formal project management qualifications, and be adept at building relationships and managing stakeholders across different teams and levels. This role may require up to 10% travel, and relocation assistance within the country is available. The position offers a hybrid working model, combining office and remote work arrangements. Key skills for success in this role include Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Cost Management, Creativity and Innovation, Decision Making, Digital fluency, Inventory Management, Negotiation planning and preparation, Resilience, Risk Management, Sourcing strategy, Supplier Performance Management, Supply Chain Development, Supply Chain Management, and Sustainability awareness and action.,
Posted 2 days ago
0.0 - 3.0 years
0 Lacs
karnataka
On-site
As a Risk Executive within the Responsible Gaming team, you will be dedicated to promoting safe and responsible gaming experiences. Your role will involve analyzing user profiles, identifying patterns and anomalies, and assessing potential risks related to gaming behavior using logical reasoning and sharp analytical thinking. You will leverage internal tools and proprietary risk models to pinpoint individuals at risk of problematic gaming. Engaging directly with users, you will provide guidance, education, and support to encourage healthy gaming habits. This position is not just about analysis but also about making a meaningful impact on the lives of users by fostering a safer and more balanced gaming environment. Key Skills & Qualifications: - Education: Open to any graduate discipline. Suitable for freshers and candidates with up to 3 years of experience. - Language Proficiency: Fluency in English and Kannada is essential due to frequent user interactions in these languages. Strong verbal and written communication skills are required in both English and the specified regional language(s). - Soft Skills: Excellent listening skills, ability to convey complex information clearly and respectfully, and assertive manner. Empathetic approach in engaging with users in sensitive situations while maintaining professionalism and healthy boundaries. Ability to communicate confidently and assertively, using a non-judgmental and supportive tone in all user interactions.,
Posted 2 days ago
10.0 - 14.0 years
0 Lacs
pune, maharashtra
On-site
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer focused. We are investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement. We are looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you. Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture, responsible for innovating and delivering HR services and solutions for BP globally. The Learning Operations Experience & Excellence Manager at bp is responsible for defining and driving the service excellence strategy for Learning operations and services within Operations & Advisory (O&A). This role involves developing and supervising global performance metrics, improving service quality and customer experience, and ensuring operational efficiency through continuous improvement initiatives. The manager will collaborate with global operation team leaders, excellence and experience leads, solutions owners, and COEs to ensure safe, controlled, and compliant operations. Key responsibilities include managing a team of direct reports, leading the global community of practice for service areas, and ensuring compliance with BPs Code of Conduct. This role defines the service excellence strategy and roadmap for learning operations, focusing on improving service quality, customer experience, and operational efficiency through continuous improvement initiatives. Be a key player in the working relationship with the O&A team and the L&S team for driving the COE strategy and objective. **Role Accountabilities:** Develop and implement a service excellence strategy for Learning operations and services in O&A. Work with senior leadership to identify and supervise key performance indicators (KPIs) and metrics. Develop plans to improve target resolution for tier 2 (Learning). Identify and implement continuous improvement initiatives. Establish and lead the global community of practice for service areas. Manage CI backlog and prioritize service system changes. Develop capacity reporting and optimize resources. Ensure knowledge documentation and process enhancement. Adopt appropriate project management methods. Manage change plans and mitigate project risks. Benchmark service performance. Collaborate with GSO and COEs. Lead and develop team members. **Education Requirements:** - Bachelors Degree in Human Resource, Business Administration, or related field. - Minimum 10 years of experience in HR operations or HR helpdesk operations in a global environment, including at least 5 years in leadership roles. - Experience in sophisticated and changing environments. - Ability to work effectively in a fast-paced environment. - Ability to handle daily planned and unplanned activities. **Skills:** - Advanced in MS 365 tool box. - Advanced in Excel. - Strong analytic and problem-solving skills. - Project management skills. - Strong stakeholder management skills and presentation skills. - Leadership capabilities. - Lean, Six Sigma, and other process improvement methodologies. **Technical:** - Expertise in business processes and IT systems related to HR. - Proficiency in Learning tools, systems, software, and Microsoft Office applications (CSOD and LXP). - Experience in project management using both agile and waterfall methodologies. - Ability to manage multiple concurrent projects with minimal direction. - Ability to handle sensitive and confidential information with discretion. **Behavioral:** - Strong eye for business. - Strong communication skills. - Sophisticated analytical and problem-solving skills. - Strong eye for business and understanding of operational processes. - Strong communication skills and ability to influence team members. - Ability to manage diverse cultural settings. - Experience in sophisticated and changing environments. - Strong team alignment skills and ability to work collaboratively. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Travel Requirement:** Negligible travel should be expected with this role. **Relocation Assistance:** This role is eligible for relocation within the country. **Remote Type:** This position is a hybrid of office/remote working.,
Posted 2 days ago
12.0 - 16.0 years
0 Lacs
pune, maharashtra
On-site
As bp transitions to a coordinated energy company, you must adapt to a changing world and maintain driven performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, using technology, and developing deep expertise. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC! Castrol is establishing a global capability hub (BTC) in Pune, which will support the delivery of the global strategy. The BTC is an integral part of the global supply chain operating model. The role will build and lead planning activity in the BTC. This is a fast-paced role in a new and exciting part of the global supply chain with the opportunity to craft a new team, new capabilities, and digital tools to deliver real business outcomes. The role will work extensively with leaders across the Supply Chain. Key Accountabilities: - Lead the team build of the activity in the BTC. - Prepare and facilitate the transition of activity to the BTC; incl. driving process standardization. - Hire and establish the team. - Lead operational activity across geographies in the BTC as the activity transfers. - Deliver end-to-end integration of the planning activity in the build phase to embed new planning processes. - Drive process quality and standardization in processes, tools, and capabilities. - Deliver high-quality operational plans to regional supply chain and drive the overall orchestration of the global activities. - Develop a team of supply chain specialists, analysts, and other staff operating on shift patterns to cover global time-zones. - Plan, supervise, and deliver operational targets to optimize cash and service targets (strategic and operational). - This role is a part of Castrol Supply Chain hub senior leadership structure. Experience Required: - 12 -15 years of deep operational end-to-end planning experience. - Previous experience in setting up a global capability hub preferred. - Experience with Kinaxis planning system preferred. - Extensive end-to-end Supply Chain manager experience; and handle leading people and ground-breaking changes. - Higher level degree or equivalent experience: Master's Degree or equivalent professional qualification. - Experience of working in a matrix structure. Skills & Proficiencies: - Tried leadership capability with prior experience of working closely with business. - A strong understanding of the business environment and practices with in-depth knowledge of Supply Chain processes and capability will be relevant to make this role a success. - You must have excellent collaborative skills, a solution-oriented demeanor, and ability to efficiently connect and influence senior customers to an aligned view. Travel Requirement: Negligible travel should be expected with this role. Relocation Assistance: This role is eligible for relocation within the country. Remote Type: This position is not available for remote working. Skills: Agility core practices, Analytical Thinking, Capability Management, Commercial Acumen, Communication, Creativity and Innovation, Decision Making, Demand Planning, Digital fluency, Inventory Management, Kinaxis, Negotiation planning and preparation, Resilience, Risk Management, Sourcing strategy, Supplier Performance Management, Supply Chain, Supply Chain Development, Supply chain management, Supply Chain Planning (SCP), Sustainability awareness and action.,
Posted 2 days ago
4.0 - 8.0 years
0 - 0 Lacs
chennai, tamil nadu
On-site
As a Performance Marketing Specialist focusing on Google Ads for international clients at Elephant in the Boardroom, you will be responsible for executing and optimizing search ad campaigns specifically targeting the Australian audience. Your role will involve researching and implementing high-performing keyword strategies, utilizing data-driven bidding strategies to enhance cost efficiency and conversion rates, and continuously refining campaigns through A/B testing and conversion tracking. You will collaborate with creative and strategy teams to align messaging and objectives while monitoring, analyzing, and presenting performance insights to internal stakeholders. To succeed in this role, you should have at least 4 years of hands-on experience in managing Google Search Ads, with a track record of handling campaign spends exceeding $100K per month. Prior exposure to international markets, particularly Australia, is crucial. Your strong analytical skills and strategic mindset will be essential in optimizing keyword strategies and implementing smart bidding techniques such as Target CPA and Target ROAS. Proficiency in RSA, DSA, and Performance Max campaigns is required, along with expertise in remarketing, audience targeting, and custom segments. Additionally, practical knowledge of offline conversion tracking and ad automation tools like ad extensions and scripts will be valuable. Joining our team will offer you the opportunity to work in a fast-paced environment with high-value clients across various industries. You will have the chance to collaborate with premium international brands, manage substantial ad budgets, and enhance your skills in a supportive and collaborative setting. If you are ready to take on the challenge of driving performance marketing campaigns for global clients and advancing your career in a dynamic digital agency, we invite you to apply by submitting your resume and successful campaign portfolio to hrindia@elephantintheboardroom.co.in.,
Posted 2 days ago
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