Job
Description
Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes conducting quality testing for business function quality control and transformation lead quality control post completion of an activity/process. The role involves developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design for monitoring & testing tools, and execution of monitoring/testing tools to assess key controls" effectiveness in addressing defined risks. Responsibilities: - Support the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. - Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance. - Review stakeholder/client feedback and address any quality assurance complaints or issues promptly and efficiently. - Assist in quality testing for business function quality control and transformation lead quality control post completion of an activity/process. - Develop and execute Monitoring and Testing for controls, including control design assessment, operational effectiveness design for monitoring & testing tools, and execution of monitoring/testing tools. - Report on quality control outcomes and control effectiveness to top management and relevant stakeholders. - Stay updated with the latest quality assurance testing tools and strategies. - Understand the Citi Risk & control framework and Risk Management fundamentals. - Assist teams in the end-to-end monitoring of controls as defined in the Risk Management policy. - Participate in Control & Monitoring Design Assessment (CMDA) meetings and help draft procedures. - Identify monitoring breaks and recommend enhancements. - Ensure risk and control responsibilities are embedded within Central Testing Utility. - Assess risks when making business decisions, with a focus on safeguarding Citigroup, its clients, and assets by complying with laws, rules, regulations, and policies. Qualifications: - 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. - Ability to identify, measure, and manage key risks and controls. - Strong knowledge in developing and executing controls. - Experience in implementing sustainable solutions and process improvements. - Understanding of compliance laws, rules, regulations, and best practices. - Familiarity with Citis Policies, Standards, and Procedures. - Analytical skills to evaluate complex risk and control activities. - Strong verbal and written communication skills for engaging with senior management. - Problem-solving and decision-making abilities. - Proficiency in Microsoft Office suite, especially Excel, PowerPoint, and Word. Education: - Bachelor's/University degree; Master's degree preferred. Skills: Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.,
