Job
Description
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to support our customers, communities, and colleagues. As a part of Team Amex, you will receive comprehensive support for your holistic well-being and numerous opportunities to enhance your skills, grow as a leader, and advance your career. Your voice and ideas are valued here, your work creates an impact, and together, we will shape the future of American Express. As a B30 Analyst in the CFR-CoE Executive Office in India, you will be part of a global and diverse community dedicated to supporting customers, communities, and each other. You will have the opportunity to learn, grow, and create a career journey that is meaningful to you. American Express values your contributions, leadership, and impact, ensuring that every colleague can share in the company's success. Together, we strive to uphold company values and provide the best customer experience every day with integrity and inclusivity. The CFR India team, consisting of over 1700 members, is responsible for managing net credit and fraud loss provisions for American Express while facilitating profitable growth in collaboration with business teams. This role involves handling various critical functions such as fraud and credit underwriting strategies, exposure management of existing customers, deploying risk and marketing models, developing policies, and creating risk & AI products. Key Responsibilities: - Shape and execute business strategy and planning processes for the CFR teams in India - Drive people analytics to strengthen the CFR CoE operational strategy - Maintain and manage Dashboards on colleague data, focusing on key metrics like attrition, churn, and growth - Provide planning and coordination support, including project management and analytical inputs for strategic initiatives - Manage day-to-day business planning and operational processes for the CFR Executive Office - Contribute to multiple initiatives simultaneously - Deliver strategic support on various complex issues and projects - Collaborate with stakeholders to drive colleague acquisition strategy for CFR - Coordinate with AXP leaders, external vendors, and subject matter experts for CFR Colleague Initiatives - Handle CFR India budgets, including coordinating expenses and maintaining reports for the BU Qualifications: - Strong organizational, program management, and time management skills - Analytical capabilities to evaluate talent management strategies - Strategic thinker with the ability to drive and implement initiatives - Excellent written and verbal communication skills - Ability to thrive in a dynamic, fast-paced environment - Entrepreneurial mindset with the ability to generate opportunities from strategic ideas - Strong executive presence and relationship-building skills - Self-starter with high accountability and problem-solving mindset - Proficiency in Microsoft Excel, PowerPoint, and Word - Minimum 2 years of relevant work experience in business management or analytics - Bachelors degree required Critical Factors to Success: - Highly motivated self-starter with strategic thought leadership - Versatile and flexible in managing and executing projects - Strong relationship management skills - Ability to distill complex data into actionable insights - Perform well under pressure and meet tight deadlines consistently - High level of integrity and ability to manage sensitive matters with confidentiality American Express offers competitive salaries, bonus incentives, support for financial well-being, comprehensive medical benefits, flexible working arrangements, generous parental leave policies, wellness programs, and career development opportunities. Employment with American Express is subject to a successful background verification check.,
