About The Company
Scouto is redefining recruitment with an
autonomous AI recruiter
that can source, outreach, video screen, rank, and schedule candidates — all without human intervention. Our goal is simple:
make hiring instant, effortless, and AI-powered
. We’re a fast-growing startup backed by strong traction and a powerful AI core. If you’re excited about
operating at the intersection of AI, automation, product, and growth
, we want to hear from you.
About The Role
We’re looking for a
founding AI Generalist
who will wear multiple hats across:
- AI-driven operations & automation
- Customer support & success
- Sales support, demos, and upsell strategy
- Product insights & feedback loops
This is a
cross-functional, dynamic role
for someone who thrives in ambiguity, enjoys building things from scratch, and loves playing with AI tools to solve real-world problems.
Responsibilities
Operations & Automation (~40%)
- Identify repetitive processes across customer support, internal ops, and sales — and automate them using AI tools, APIs, and no-code platforms.
- Build, manage, or integrate tools that streamline operations (think Zapier, GPT APIs, LangChain).
Customer Success & Support (~20%)
- Engage with customers to resolve support tickets, guide onboarding, and ensure continued satisfaction.
- Act as a technical liaison between customers and engineering.
Product Feedback & Growth (~20%)
- Channel customer feedback into actionable product improvements.
- Collaborate with product and engineering teams to prototype new features or solutions.
Sales & Upsell (~20%)
- Assist the founder and sales team in sales calls, demos, and technical discussions.
- Identify upsell opportunities and help execute expansion strategies.
- Contribute to improving the sales process with AI and automation.
Prerequisites
- Native Operator: Familiarity with LLMs, prompt engineering, and no-code AI tools.
- Sales & Growth Orientation: Comfortable with pitching, customer demos, and understanding revenue growth levers.
- Technical Comfort: Can work with APIs, automation platforms (Zapier, Make, Retool), and basic scripting is a plus.
- Customer-First Thinking: Deep empathy for customers and a strong problem-solving mindset.
- Startup Hustler: You’re proactive, self-directed, and thrive in an ambiguous, fast-moving environment.
- Bonus: Previous experience in SaaS, AI startups, customer success, sales engineering, or product ops.
Nice to Have
- Prior experience in SaaS, AI startups, customer success, sales engineering or product operations.
- Active contributor to AI communities (X/Twitter, Discord, blogs).
- Familiarity with building and automating internal processes beyond the basics.
Why Join Us
- Be part of a founding team shaping the future of AI in hiring.
- Work directly with the founder and core team — massive exposure.
- Opportunity to grow into a leadership role in success, growth, or operations.
- Competitive compensation, flexible work setup, and a chance to shape your own role.
Skills: Customer Support,Customer Success Planning,Customer Success Management,Customer Success,Technical Support,Client Management,Automation,Artificial Intelligence,Generative AI,CRM,Sales Operations,AI tools,Prompt Engineering