Account Director

As an Account Director/ Business Unit Head, you will be responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing, and operations of a specific business unit. Your role is crucial in building solutioning, servicing, and delivery for clients while fostering a culture of responsibility and performance. Your responsibilities will include having a problem-solving mindset, demonstrating critical and quick thinking, effective communication, and finding solutions aligned with both client and agency goals. Address challenges promptly, employ conflict resolution techniques, and make decisions to ensure smooth delivery. Relationship management is key, requiring you to build and maintain strong client relationships. Understand their business deeply, serve as the main escalation point, stay updated on industry trends, and provide strategic insights and innovative solutions. Retain clients by delivering exceptional service, showcasing the agency's value, and nurturing long-term relationships. Ensure delivery and operational excellence by maintaining quality output and resource utilization efficiency. Adhere strictly to quality standards, minimize rework, plan workloads effectively, and meet delivery timelines consistently. In terms of business performance, it is your responsibility to ensure revenue and margin commitments are met. Track team performance, analyze issues, drive value through quality work, and actively participate in new business development. Additionally, manage your team effectively by providing guidance, mentorship, and support to ensure optimal team performance. Foster cross-functional collaboration, acknowledge team efforts, and create a positive work environment.,