Windchill Support Consultant

Job Overview:

At Oroprise, we are commencing our journey in Smart Product Development space. Candidates PTC CAD/PLM (creo, windchill etc.) software exposure with mechanical design knowledge will be the ideal resource to meet our expectation. The ideal candidate will provide technical support, troubleshooting, and maintenance for our cutting-edge smart products, ensuring a seamless experience for both our internal teams and customers. This role requires a blend of strong technical expertise, communication skills, and an aptitude for problem-solving in a fast-paced environment. Product development is becoming increasingly complex. Customers expect more features, a high degree of product personalization, and exceptional quality. Equipped with the right tools and an experienced partner at your side, you’re prepared for these challenges and will be designing tomorrow’s innovations in no time!

Key Responsibilities:

With the Engineering & Industry team, what are you going to do? The Smart Product Development team consists of both young and experienced consultants. We offer our customers a perfect mix to support them in the implementation and use of their PTC CAD and PLM software. • As an Application Engineer you work intensively on the support and implementation of CAD & PDM/PLM projects. • You are a part of our Service desk team, offering support to our customers. You follow up and resolve tickets through our ticketing system. • You take care of the installation, configuration and updates of Creo and Windchill PDMLink for our customers. • You provide advice and solve problems via remote access or on site at our customers if they are located near you • You will have the opportunity to learn a lot from our experienced colleagues in a short time. • Gradually you further specialize in Creo and Windchill. You will be given the opportunity and the necessary time to have your knowledge certified. • Over time, and after you have acquired more specialized knowledge, you will be involved in complex implementations and grow into a role as Technology Consultant or Expert.

Required Skills:

• Education

- You preferably have a bachelor's or master's degree in a mechanical or design-oriented direction.

• Experience:

PTC Creo and Windchill product suite

PTC product family ALM

• Skills:

- Basic knowledge of engineering concepts or practical experience in product design

- Profound knowledge of the English language, both written and spoken

PTC CAD and PLM

- You have a good knowledge of English

Creo and/or Windchill

PTC

- You are communicative, customer-oriented and aim for added value through teamwork.

- You enjoy working in an ever-changing environment and you build long-term relationships with our customers.

- You can work well independently, but also in a team.

- IT knowledge (Windows OS, networking, …) that enables you to install, configure and support both CAD software on end user devices and Windchill software on customer Servers

- Familiarity with ticketing systems (e.g., Jira, Zendesk) and customer support platforms.

Salary

- Best in industry: Competitive salary and benefits package.

♯ Immediate Joiners would be preferred.

If you are passionate about smart products and enjoy helping others solve technical challenges, we would love to hear from you. Apply today to be a part of our forward-thinking team!