VP-Operations

Job Description

Position – VP - Operations

Company – Attentive OS Pvt Ltd

Location – Noida

Department – Operations

About Us: Attentive.ai is a leading provider of AI-powered automated takeoff software, tailored for the construction and landscaping industries. Our Automeasure software serves landscaping, snow removal, paving maintenance, and facilities maintenance businesses, helping them streamline operations through automation. Our Beam AI (ibeam.ai) product enables construction companies to enhance their estimating processes by automating the tedious task of quantification, driving greater efficiency and accuracy. Trusted by top contractors across the US and Canada, Attentive.ai is proudly supported by renowned investors, including PeakXV Surge, InfoEdge Ventures, Vertex Ventures and Tenacity Ventures.

Position Description: As the VP-Operations, you will oversee and optimize the key processes within the Estimating team (this is our Operations team) to ensure seamless operations, efficiency, and scalability. Your role will require strategic planning, process refinement, and collaboration with cross-functional teams to enhance estimating workflows, improve turnaround times (TAT), optimize cost, and meet organizational goals. You will serve as a bridge between estimating, product development, and customer success, ensuring smooth execution of tasks and alignment with business objectives.

Roles & Responsibilities:

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  Operational Oversight & Monitoring: Monitor daily takeoff traffic, ensuring ETAs are consistently met. Promptly identify and escalate product breakdowns and secure prioritized resolutions to minimize Estimating team downtime.
• Team Capacity & Resource Planning: Proactively prepare Estimating team hiring plans based on forecasted workload and collaborate with the team leaders to execute recruitment initiatives.
• Process Optimization & Documentation: Study, refine, and optimize operations processes to reduce request turnaround times (TAT) and improve business gross margins. Document standard operating procedures (SOPs) for tools and processes, ensuring strict adherence to drive consistency and performance.
• Operations Platform Feature Development: Collaborate with the Estimating team to gather feature requirements for their internal use software platform, and work with the Product team to prioritize development. Conduct in-depth analyses of Estimating user workflows to generate feature requests aimed at further reducing TAT. Test new feature releases, promptly identifying and addressing bugs and gaps in functionality.
• Performance Tracking & Management: Establish and maintain a performance tracking mechanism for the Estimating team, enabling data-driven performance assessments.
• Trend Awareness & Continuous Improvement: Stay updated on industry trends and best practices in operational management, integrating relevant insights to refine processes and improve outcomes.

Requirements & Qualification:

• Experience: 5+ years of experience in operations management or a related field, with a proven track record of leading and optimizing processes. Demonstrable experience in workflow analysis and collaboration with cross-functional teams.
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  Education: Bachelor’s degree in a core Engineering branch, Operations Management, or a related field. Advanced degrees or certifications (e.g., Six Sigma, PMP) are a plus.
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  Skills: Strong analytical skills and proficiency in using data-driven approaches to improve workflows and solve problems. Proficiency in documenting SOPs and utilizing tools for operational efficiency (e.g., Excel, BI tools, or workflow software).
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  Communication: Excellent verbal and written communication skills, with the ability to clearly articulate operational plans, feature requirements, and process improvements.
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  Leadership & Collaboration: Proven leadership skills with experience in scaling teams and effectively collaborating across diverse functions like product development, customer success, and Operations.
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  Adaptability: Skilled at managing multiple priorities in dynamic environments, adept at resolving open-ended challenges, and quickly adapting to new tools, technologies, and evolving business needs.