VDI Engineer

Position Overview:

ShyftLabs is seeking a VDI Engineer in its primarily Citrix and Nutanix/VMware environment within our Infrastructure and Engineering department. The person in this position should be able to drive the execution of multiple technology solutions, business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans. Solves the most complex tasks across system/business functions. Influences across the organization and across the Enterprise.

ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies. We deliver digital solutions built to help accelerate the growth of businesses in various industries, by focusing on creating value through innovation.

Job Responsibilities:

• Manage Citrix environments, PVS and MCS, and DaaS
• Proactively working on solutions and optimization
• Identifying inefficiencies, gaps, and issues and working towards resolution
• Support the VDI environment end-to-end
• Help manage business applications
• Working on incidents and requests from service desk tickets
• Support off-hour upgrades and installations
• Build and maintain detailed system documentation and KB articles to the solution center support
• Able to work on On-Call & shift rotations wrt responding to the alerts
• AVD is value added
• Profile resets, performance monitoring, and providing solutions to level 1 and 2 issues
• Update management, Profiling solutions, and handling workloads

Basic Qualifications:

• 5+ years overall IT experience
• 4+ years managing a Citrix virtual desktop environment, VDI solutions
• Large enterprise experience in various virtualization technologies like PaaS, DaaS, and IaaS
• Experience in DaaS, On-Prem Infra management for Citrix virtual apps and desktops
• Experience with Citrix ADC/NetScaler
• Experience with Citrix Workspace and Storefront
• Experience with Citrix MCS and PVS
• Experience with virtual machine management and UPM, and FSLogix
• Knowledge of Windows 2016/2019/2022 server
• Enterprise-level Active Directory and Group Policy design and implementations
• Extensive knowledge of network technologies at each layer of the OSI Model, and related tools
• Ability to write scripts to improve performance, resolve issues, and automate processes via PowerShell or similar.
• Excellent analytical and problem-solving skills are essential.
• Experience with Jira, Confluence, Service Now, and strict Change Management processes

We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.