UX Design Manager - Figma - Chennai

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Job Title: UX Design Manager

Location: UPS ITC

Department: Product Design - Commercial Technology - Customer Digital Channels

Reports To: Director of UX

Employment Type: Full-Time

About The Role

Key Responsibilities

• Lead, coach, and develop a team of UX designers, ensuring they have the support, feedback, and direction needed to grow and excel in their roles.
• Foster a collaborative, high-performing design culture, championing creativity, user advocacy, and continuous improvement.
• Set clear goals, manage performance, and support career development for each team member through regular 1:1s, feedback sessions, and mentoring.
• Drive consistency and excellence in design execution through standards, design systems, and best practices.
• Ensure effective collaboration across global teams, building strong communication routines that bridge time zones from the US to India.
• Facilitate design reviews to uphold high design quality while empowering designers to take ownership of their work.
• Represent the UX team in strategic discussions, advocating for user-centered thinking while balancing business and technical needs.
• Proactively identify team needs and resourcing gaps and help recruit and onboard new design talent as needed.
  

Qualifications

• 7+ years of experience in UX/UI design, with at least 2 years in a leadership or managerial role.
• Exceptional communication skills — both written and verbal — with the ability to build trust and alignment across culturally diverse, distributed teams.
• Proven success collaborating with cross-functional teams across global time zones (especially between the US and India).
• Strong portfolio showcasing a breadth of UX design work, leadership contributions, and business impact.
• Experience with modern design and prototyping tools (e.g., Figma).
• Strong understanding of UX best practices, design systems, and accessibility standards.
• Comfortable working in fast-paced, agile environments.
  

Employee Type