User Experience Researcher

UX Researcher

We're seeking an experienced UX Researcher to join our team. If you have 4-5 years of experience driving product innovation through deep user insights, we want to hear from you!

Required Qualifications:

Bachelor's Degree in service design, information design, interaction Design (HCI), or related field

Required Experience:

• 4-5 years in service design, user experience research or related roles
• Extensive hands-on experience in UX design, qualitative and quantitative research, and service design across the Design Thinking stages
• Proven ability to synthesize insights into actionable recommendations and communicate them effectively to diverse audiences.
• Strong understanding of user-centred design principles, methodologies, and tools. In depth knowledge of user interface design, usability evaluation techniques and task analysis.
• Excellent communication and collaboration skills with the ability to effectively engage with diverse stakeholders.

Responsibilities:

• Partner with cross-functional teams to identify research requirements, including generative and evaluative studies, to guide product decisions and priorities.
• Conduct qualitative and quantitative research, such as usability testing, interviews, surveys, heuristic evaluations, concept tests, and data analysis, to deliver deep customer insights, inform design decisions and identify opportunities for innovation and improvement.
• Translate findings through artifacts such as persona frameworks, jobs to be done, user journeys, task analyses, to design and optimize end-to-end experiences. Deliver through a clear, concise, and engaging communication tailored to stakeholders at all levels.
• Work with the Head of Design & UX and Product team to provide direction whenever UX related interaction is needed.
• Evangelize UX practices to foster a user-centric culture. Design and facilitate Design Thinking workshops that support product strategy / vision
• Work closely with UX Designers to ensure they have all the details they need to support the generation of detailed UX designs. Ensure that the design solutions meet user needs and align with business objectives.