Tele Caller (AU Zone)

Job Description

Job Description Company: Elsner Technologies Pvt. Ltd. Job Location: Ahmedabad Experience: 1-3 years Qualification: Any Graduate Working Days: 5 Working Mode: Work From Office Working Time: 5 am to 2.30 pm ABOUT ELSNER: Elsner Technologies Pvt. Ltd. is a company providing innovative digital IT solutions to SMEs and enterprises globally. Throughout our eventful journey of 6200+ projects for E- Commerce, CRM, ERP, CMS, and Mobile technologies, we have strived to be a complete IT solution partner for our clients. Elsner is a trusted name in the world of extensions and plugins also. It is confidently marching into the future, continually striving to integrate business and technology in the best way possible. Elsner was founded in 2006 by Mr. Harshal Shah as a small company with a profound vision. Under the guidance of Harshal, Founder & Chief Executive Officer, Elsner has grown in leaps & bounds in the past 16 years. Elsner achieved total financial stability since its inception and has grown solely based on internally generated funds. Spotless delivery record of many successful project deliveries over the years. Job Summary: We are seeking a dynamic and results-driven Telecaller to join our team and focus on outbound and inbound calls for the Australia region. The candidate will generate leads, provide information about our services/products, and set up appointments or close initial deals. This role demands excellent communication skills, a friendly yet persuasive tone, and the ability to handle Australian clients professionally. Key Responsibilities: Conduct outbound calls to prospective customers based in Australia. Handle inbound queries and provide accurate product/service information. Qualify leads based on set parameters and forward them to the sales team. Maintain and update CRM with accurate call logs and client information. Follow up diligently on leads and ensure regular communication. Achieve daily, weekly, and monthly call and conversion targets. Understand customer needs and offer appropriate solutions. Handle objections professionally and maintain a positive relationship with prospects. Collaborate with internal teams (Sales, Marketing) to refine calling scripts and lead-generation strategies. Stay updated with service offerings, pricing, and any market updates. Requirements: 1-3 years of experience in telecalling, telesales, or customer service (experience handling Australian clients is a plus). Excellent verbal communication skills in English (neutral or Australian-accent friendly preferred). Good listening skills, confidence, and persuasion ability. Familiarity with CRM systems and call documentation processes. Ability to work independently with minimal supervision. Willingness to work in Australia time zones (early morning or overnight shifts, depending on your location). Basic computer literacy (Email, Excel, CRM tools). Preferred Skills: Prior experience in B2B/B2C calling for Australia, UK, or similar markets. Knowledge of Australian culture, customer behavior, and business etiquette. Ability to adapt conversation style depending on the customer profile. Benefits: Fixed salary + Incentives (performance-based bonuses). Opportunity to work with international clients. Training and skill development programs. Friendly and supportive work environment. About Company Elsner is a full-fledged IT service driven company providing precision Web Development and Mobile Development services which ultimately results in the development of state-of-the-art Software Development solutions to our customers. Company name - Elsner Technologies Pvt. Ltd. Location - Shivranjani Cross Road, Satellite, Ahmedabad Established - 2007 Employees - 250+ Contact no. - 9099916499(HR) Email - career@elsner.com Website - elsner.com 5 Days working