8143 Technical Support Jobs - Page 48

Job Summary Person at this position has gained significant work experience to be able to apply their knowledge effectively and deliver results. Person at this position is also able to demonstrate the ability to analyse and interpret complex problems and improve change or adapt existing methods to solve the problem. Person at this position regularly interacts with interfacing groups / customer on technical issue clarification and resolves the issues. Also participates actively in important project/ work related activities and contributes towards identifying important issues and risks. Reaches out for guidance and advice to ensure high quality of deliverables. Person at this position consistently seek opportunities to enhance their existing skills, acquire more complex skills and work towards enhancing their proficiency level in their field of specialisation. Works under limited supervision of Team Lead/ Project Manager. Roles & Responsibilities Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for adhering to guidelines and checklists for all deliverable reviews, sending status report to team lead and following relevant organizational processes. Responsible for customer collaboration and interactions and support to customer queries. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Education and Experience Required Engineering graduate, MCA, etc Experience: 2-5 years Competencies Description Application Protocol & Engines - Android engineer is one: who has done one or more of the following wrt Android application framework: design, development/customization, bug fixing/sustenance who has experience in one or more of the following domains Multimedia Telephony Connectivity Sensor Security Platforms- Mandatory to have worked on one or more of the following; Android Tools- Mandatory to have worked on one or more of the following: Android studio;Eclipse;Git;Gerrit;adb;Android emulator;DDMS;top;ps;meminfoBugzilla Languages- Mandatory to have worked on one or more of the following: Java; Java Native Interface Specialization- TELEPHONY, MULTIMEDIA, CONNECTIVITY, GENERIC FRAMEWORK

We are looking for a dynamic and innovation-driven Technical Head to lead new product development and technical strategy for our water-soluble fertilizers, micronutrients, biologicals, and specialty products portfolio. The ideal candidate will blend deep technical expertise with strong leadership and commercial acumen to drive R&D, support sales teams, and ensure successful market adoption. Key Responsibilities 1. New Product Development & Research Innovation Strategy: Define and implement technical roadmaps aligned with market trends and emerging technologies. Project Leadership: Lead cross-functional teams through ideation, formulation, validation, trials, and commercialization. Collaboration: Partner with research bodies, suppliers, and internal stakeholders to integrate cutting-edge technologies. 2. Sales & Technical Support Technical Enablement: Create impactful training modules, presentations, and product demos for internal and external stakeholders. Customer Engagement: Act as the technical face of the company for high-value clients, addressing product-related queries. Market Analysis: Track global product innovations, competitor activity, and regulatory developments. 3. Leadership & Strategic Management Team Development: Build and mentor a high-performance R&D and technical support team. Project Oversight: Manage budgets, timelines, and risk assessments for NPD initiatives. Reporting: Deliver strategic insights and progress updates to senior management. Key Skills & Competencies Expertise in fertilizer formulations , especially WSF and micronutrients Strong project and cross-functional leadership experience Excellent technical communication and customer interfacing skills Ability to translate R&D into market-driven solutions Sound understanding of industry regulations and compliance Preferred Attributes Proven experience launching commercially successful fertilizer products Passionate about innovation and sustainable agri-input solutions Strategic thinker with problem-solving mindset and business acumen Compensation & Benefits Industry-competitive salary with performance incentives Opportunities for continuous learning, innovation, and cross-functional exposure

Job Summary Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowledge of technology, standards, tools and processes. Person has the ability to organize and draw connections among ideas and distinguish between those which are implementable. Person demonstrates a degree of flexibility in resolving problems/ issues that atleast to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Roles & Responsibilities Responsible for requirement analysis and feasibility study including system level work estimation while considering risk identification and mitigation. Responsible for design, coding, testing, bug fixing, documentation and technical support in the assigned area. Responsible for on time delivery while adhering to quality and productivity goals. Responsible for traceability of the requirements from design to delivery Code optimization and coverage. Responsible for conducting reviews, identifying risks and ownership of quality of deliverables. Responsible for identifying training needs of the team. Expected to enhance technical capabilities by attending trainings, self-study and periodic technical assessments. Expected to participate in technical initiatives related to project and organization and deliver training as per plan and quality. Expected to be a technical mentor for junior members. Person may be given additional responsibility of managing people based on discretion of Project Manager. Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description KERNEL AND DRIVERS - LINUX Engineer is one who has done one or more of the following on Embedded Linux: design, development/customization, bug fixing/sustenance who is familiar with one or more of the following Linux Kernel configuration;board bring up;device tree; porting/adapting device drivers; For Android specialization, following will be additional : Android patches/configuration; Android architecture Platforms- Mandatory to have worked on one or more of the following: Embedded Linux; ARMEmbedded Linux; x86/Intel Atom Tools- Mandatory to have worked on one or more of the following Lauterbach; Build system-Makefile; Gerrit; Git Languages- Mandatory to have worked on one or more of the following C Specialization- POWER MANAGEMENT, PERIPHERALS, MEDIA , DISPLAY , CONNECTIVITY , DATA PROTOCOL, SECURITY, PERFORMANCE, ANDROID, CARRIER GRADE PLATFORM

Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and Monthly MIS Complaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them. Job Graduate Excellent written and oral communication skills Eye for details Proficient in MS Office applications Prior experience of Customer Service in Retail Assets will be an added advantage Should be a quick thinker and be able to communicate resolution/solutions to customers effectively Strong interpersonal Skills Knowledge of systems like Siebel, Core

At Kotak Mahindra Bank, customer experience is at the forefront of everything we do on Digital Platform. To help us build & run platform for Digital Applications , we are now looking for an experienced Sr. DevOps Engineer . They will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our customers' needs. If you have a solid background in software engineering and are familiar with AWS EKS, ISTIO/Services Mesh/tetrate, Terraform,Helm Charts, KONG API Gateway, Azure DevOps, SpringBoot , Ansible, Kafka/MOngoDB we’d love to speak with you. Objectives of this Role Building and setting up new development tools and infrastructure Understanding the needs of stakeholders and conveying this to developers Working on ways to automate and improve development and release processes Testing and examining code written by others and analyzing results Identifying technical problems and developing software updates and ‘fixes’ Working with software developers and software engineers to ensure that development follows established processes and works as intended Monitoring the systems and setup required Tools Daily and Monthly Responsibilities Deploy updates and fixes Provide Level 3 technical support Build tools to reduce occurrences of errors and improve customer experience Develop software to integrate with internal back-end systems Perform root cause analysis for production errors Investigate and resolve technical issues Develop scripts to automate visualization Design procedures for system troubleshooting and maintenance Skills and Qualifications B.Tech in Computer Science, Engineering or relevant field Experience as a DevOps Engineer or similar software engineering role minimum 7 -10 Yrs Proficient with git and git workflows Good knowledge of Kubernets EKS,Teraform,CICD ,AWS Problem-solving attitude Collaborative team spirit

Role & responsibilities Job Overview- The client support executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management. You should also be able to identify new business opportunities through client referrals. To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times. Client Servicing Executive Responsibilities: Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Client Servicing Executive Requirements: Proven experience working as a client servicing executive. Proficiency in Window OS and Microsoft Excel, Word, Outlook. Working knowledge of Customer Relationship Management (CRM) software. The ability to work efficiently under pressure. Excellent organizational and time management skills. Strong analytical and problem-solving skills. Effective communication skills. Exceptional customer service skills. Accept constructive criticism and customer feedback regarding their experience with application services. Preferred candidate profile Cultivating solid relationships with clients through the provision of exceptional after-sales service. Creating a positive onboarding experience for new clients. Regularly interacting with clients through telephone calls, email communications, or online meetings. Identifying ways to overcome clients' initial dislike of company products. Maintaining an accurate record of all existing and potential clients. Responding to client inquiries in a timely and professional manner. Training and providing overall guidance to client service employees. Organizing training seminars to enable clients to fully utilize product features and benefits. Perks and benefits Annual Leaves. Family Medical Insurance. Employee Provident Fund Working Days- 5

Job Description for Help-desk Support Engineer - 25 Openings This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!

** LOOKING FOR FRESHER GRADUATES WHO ARE OPEN FOR HYDERABAD LOCATION** JOB LOCATION : HYDERABAD( GOPANPALLY) Role : Service Desk Analyst. Shifts : Complete night shifts ( 5 days WFO ) Experience: 0-1 yr can apply only Candidates who are open to relocate can also apply. Graduation mandatory Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Preferred candidate profile Any Fresher Graduate / experienced in SD can apply Excellent communications skills (verbal and written) Basic understanding in technical trouble shooting Excellent communication skills required. Candidates who have completed graduation and has all documents can only apply. immediate joiners preferred Perks: Night shift allowance one sided cab Interested candidates can share the resume to @9609939864. DO NOT CALL. YOU WILL GET A CALL IF YOUR CV IS RELEVANT.

At Kotak Mahindra Bank, customer experience is at the forefront of everything we do on Digital Platform. To help us build & run platform for Digital Applications , we are now looking for an experienced Sr.DevOps Engineer . They will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our customers' needs. If you have a solid background in software engineering and are familiar with AWS EKS, ISTIO/Services Mesh/tetrate, Terraform,Helm Charts, KONG API Gateway, Azure DevOps, SpringBoot , Ansible, Kafka/MOngoDB we’d love to speak with you. Objectives of this Role Building and setting up new development tools and infrastructure Understanding the needs of stakeholders and conveying this to developers Working on ways to automate and improve development and release processes Testing and examining code written by others and analyzing results Identifying technical problems and developing software updates and ‘fixes’ Working with software developers and software engineers to ensure that development follows established processes and works as intended Monitoring the systems and setup required Tools Daily and Monthly Responsibilities Deploy updates and fixes Provide Level 3 technical support Build tools to reduce occurrences of errors and improve customer experience Develop software to integrate with internal back-end systems Perform root cause analysis for production errors Investigate and resolve technical issues Develop scripts to automate visualization Design procedures for system troubleshooting and maintenance Skills and Qualifications B.Tech in Computer Science, Engineering or relevant field Experience as a DevOps Engineer or similar software engineering role minimum 5-8 Yrs Proficient with git and git workflows Good knowledge of Kubernets EKS,Teraform,CICD ,AWS Problem-solving attitude Collaborative team spirit

About this Job: Role title : Consultant SAP GRC Location : Pune Role Purpose: (i) Technical role, user and authorization management for SAP Systems (ii) Role Design and Segregation of Duties conflict remediation related projects (iii) Review critical and sensitive authorizations (iv) Ensure high level of compliance and user support Accountabilities: Translate functional specifications into SAP role design Design of SAP security roles to meet business requirements. GRC System administration Support various projects in regard to SAP role design, modification and maintenance Support the Change Management Process by ensuring consistency of security and roles across landscapes Support end-user Acceptance Testing/Integration testing Customized transaction technical validation Responsible for day to day technical support and resolution of security issues, troubleshooting sap security problems including approval procedures and all the necessary compliance Co-ordinate with functional/ABAP team Manage critical complex issues Critical success factors key challenges Strong awareness of technical/financial risks and effective ways of risk management Strong, effective communication in relation to key stakeholders (global, regional, local), including senior managers Global player: ability to think globally but to work effectively on regional and local level by considering different cultures and ways of working Knowledge, experience capabilities Understanding of information security baselining and risk frameworks/standards Understanding of periodic sap security reviews/audits Understanding and working experience in ITIL framework Understanding and working experience with a ticketing tool Experience in role design 2 - 3 years of experience in similar role Experience with BRF+ and MSMP Previous experience implementing and / or supporting GRC AC Experience with SAP in a decentralized environment is desirable Worked in large, multinational organizations Experience in maintaining GRC risk library, roles and authorizations (R/3, BW, HR), user administration, Proficient with GRC configuration. Experience in handling high-priority requests. Liaising with ABAP/Functional team on customized tcode development Must have worked on at least one implementation/roll out/upgrade. Clear understanding of business roles and processes. Good analytical skill. Firefighter configuration and maintenance GRC request administration Cross-System risk analysis configuration Support team members on technical issues Graduation / Post Graduation qualification in Computers/Engineering/Finance

Job Summary: The Engine Field Service Technician - Level III serves as the primary technical expert and customer contact in the field, responsible for diagnosing and resolving complex engine-related issues. Operating independently at customer sites, this technician provides advanced repair, maintenance, and support services for Cummins engines and systems. The role also includes coaching junior technicians, ensuring documentation accuracy, and promoting a safety-first culture. Key Responsibilities: Serve as the lead technical specialist for diagnosing and executing complex engine repairs at customer locations. Perform routine and complex preventative maintenance tasks on Cummins engines and related systems in the field. Build and maintain strong customer relationships through prompt, efficient, and professional service. Utilize diagnostic software and specialized tools to troubleshoot and resolve faults in mechanical and electronic engine components. Interpret service documentation, wiring diagrams, and system schematics to guide repair decisions. Escalate unresolved technical issues to product specialists or supervisors and document all troubleshooting steps. Mentor and provide directions to junior technicians and apprentices; assist in planning repairs and parts ordering. Identify potential additional service opportunities while interacting with customers. Maintain cleanliness and readiness of service vehicle, tools, and equipment. Complete accurate service documentation, including worksheets, time logs, warranty claims, and business system updates. Adhere strictly to all Cummins Health, Safety Environmental (HSE) standards and procedures, report hazards or incidents promptly. Core Skills Knowledge: Deep understanding of mechanical, electrical, and electronic engine systems. Proficiency in using Cummins diagnostic tools and software. Ability to read and interpret service manuals, logic circuits, and wiring schematics. Competence in documenting service activities using business systems. Familiarity with service management tools and Microsoft Office Suite. Strong problem-solving, organizational, and time management skills. High level of self-motivation and ability to work independently in field conditions. Additional Requirements: Based in Guwahati, travel across all Northeast States is required. Flexibility for irregular hours, remote work environments, and field-based service needs. Adherence to Cummins safety, compliance, and ethical standards is mandatory. Competencies: Diagnostics Application: Expert in translating customer complaints into actionable troubleshooting and repair plans. Engine Systems Interaction: Skilled in analyzing cross-system interactions (e. g. , fuel, exhaust, cooling, aftertreatment). Product Repair Maintenance: Executes efficient, high-quality repairs and preventive maintenance. Service Documentation: Maintains complete and accurate technical records. Technical Escalation: Uses data and service tools to escalate and resolve complex issues efficiently. Develops Talent: Coaches team members and shares technical expertise. Health Safety Fundamentals: Models safety leadership in all work environments. Customer Focus Communication: Builds customer trust through clear, solution-oriented interactions. Qualifications: Education: Vocational diploma or associate degree in a relevant technical field. Apprentice Trained Engine Technician certification (preferred). Licenses/Certifications: Valid local driving permit. Compliance with any required export control or local regulations. Experience : Significant hands-on field service experience, preferably in diesel engine systems. Advanced-level knowledge and experience with Cummins engine products. Proven customer service capabilities in technical support or service delivery roles. Experience coaching and mentoring junior technicians or apprentices (preferred).

About This Team: Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identifying potential product bug and liaison with respective teams for product improvements and stability. About This Job: You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. You have acquired a solid understanding of windows (both client Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN. You are comfortable working in solving problems / debugging ASP. NET based multi-tenant cloud services, and have proven understanding Windows. Ideally, you have also acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi. If this sounds like you, we would love to speak to you right away! Position Overview: The Lead Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Job Description/Responsibilities: The Lead Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments. The incumbent often assists less senior colleagues - conducting cases reviews and providing mentorship to ensure quicker resolution. Uses sophisticated technical troubleshooting skills acquired through wide-ranging experience to independently isolate, analyze, and provide resolution to customer issues of high complexity. Qualifies only the most complex customer issues for assistance from the escalation team or other vendors. Works to achieve operational targets with major impact on the departmental results. Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc. ). May manage large projects or processes that span outside of immediate job area. Work is performed with limited oversight. Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area. Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem. Problems typically impact multiple departments or specialties. Problems are typically solved through drawing from prior experience and analysis of issues. Communicates with parties within and outside of own job function. Typically has responsibility for communicating with parties external to the organization (e. g. , customers, vendors, etc. ) Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices. Typically responsible for providing guidance, coaching and training to other employees within job area. Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products. Required Experience/Skills: Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Typically requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master s degree with 6 years; or PhD with 3 years of experience. Proficient with managing escalated and challenging customer situations You need experience installing, configuring and administering: Active Directory, Group Policies, and Windows Server Architecture. You will have a working understanding of networking protocols, security technologies, and topography. We need you to have a basic understanding of Databases (SQL preferred) and SAN technologies for this role. In order to provide premier support you need general knowledge of scripting (Powershell etc) or introductory coding knowledge. You should have a deep understanding of OS Internals. Preferred Certifications: Citrix / Microsoft / VMware Citrix XenApp / XenDesktop solid understanding Virtualization / Cloud solid understanding (AWS / Azure / ESXi) Networking / Active Directory Recognized subject matter expert. Manage large projects or processes. Coaches, reviews, and delegates work to lower level employees. Operational targets with major impact on department results. Requires deep knowledge of job area typically obtained through advanced education combined with experience. Typically viewed as having a specialty within discipline. May have broad knowledge of project management. Optional Experience/Skills: Linux, Hypervisor, thin clients

Brief The Service Engineer will be responsible for visiting customer sites to perform installation, commissioning, preventive maintenance, and breakdown maintenance of HVAC & Precision Air Conditioners (PACs) and Chillers. The ideal candidate will have a strong technical background in HVAC systems, excellent problem-solving skills, and the ability to effectively communicate with customers to resolve issues. The Service Engineer will also be responsible for attending breakdown calls, troubleshooting problems, and ensuring customer satisfaction, with a track record of receiving appreciation mail from customers. Responsibilities 1. Visit customer sites to install, commission, and maintain Precision Air Conditioners (PACs) or Chillers 2. Perform preventive maintenance tasks according to scheduled maintenance plans to ensure optimal performance of HVAC systems 3. Respond promptly to breakdown calls and efficiently troubleshoot technical issues to minimize downtime for customers 4. Work closely with customers to understand their requirements and provide effective solutions to meet their HVAC needs 5. Diagnose and resolve problems encountered by customers during PAC and Chiller operation, ensuring smooth functionality 6. Maintain accurate records of service activities, including installation, maintenance, and repairs, using appropriate documentation systems 7. Provide technical support and guidance to customers on HVAC system operation, maintenance procedures, and best practices 8. Collaborate with internal teams, including sales and engineering, to address customer inquiries and resolve issues in a timely manner 9. Proactively identify opportunities for improvement in service delivery and recommend solutions to enhance customer satisfaction. 10. Demonstrate professionalism and commitment to delivering high-quality service in all interactions with customers and colleagues 11. Uphold safety standards and protocols while performing onsite activities to ensure a safe working environment for all parties involved 12. Willingness to travel to customer sites, communication and interpersonal skills, with the ability to interact effectively with customers and team members, good technical knowledge of HVAC systems, including components, controls, and troubleshooting techniques Qualifications - Bachelors of Diploma or BTech in Mechanical Engineering, HVAC Engineering, or a related field

Job Description: Troubleshooting and Issue Resolution: Identifying and resolving technical issues related to Biometric devices integration with the Biometric App, including bugs, errors, and performance problems within software applications. Application Monitoring and Maintenance: Monitoring Messaging Queue applications, ensuring high availability and reliability, and performing routine maintenance tasks. Support and Guidance: Providing technical support and guidance to internal and external users of the applications. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Job Description: Dynatrace Implementation Engineer/Architect Job Title: Dynatrace Implementation Engineer Job Overview: The Dynatrace Implementation Engineer is responsible for deploying, configuring, and maintaining Dynatrace solutions to ensure optimal performance and visibility into applications and infrastructure. This role requires strong technical skills, problem-solving abilities, and a deep understanding of monitoring and performance management. Key Responsibilities: Dynatrace Advisory: Perform planning, consulting, technical analysis, design, development, testing, implementation and daily support of application monitoring and automation software Develop and implements policies, strategies, guidelines, standards, and procedures Define strategy and roadmap for Dynatrace monitoring including rollout approach based on technology landscape and customer policies Design Dynatrace monitoring architecture based on IT landscape, security policies, and deployment approach Dynatrace Deployment and Configuration: Identify infra, apps, and business requirements for monitoring and design Dynatrace monitoring solution Work with different technical teams across the organization in order to determine scope for different monitoring solution designs Work with stakeholder leadership and teams to partner on rollout of solutions Deploy and configure Dynatrace monitoring solutions across various environments (development, testing, production). Integrate Dynatrace with existing systems and applications. Customize Dynatrace settings to meet the specific needs of different applications and infrastructure components. Monitoring and Performance Management: Set up monitoring for applications, services, and infrastructure using Dynatrace. Create and manage dashboards, alerts, and reports to provide visibility into system performance. Analyze performance data to identify bottlenecks, trends, and potential issues. Troubleshooting and Support: Provide technical support for Dynatrace-related issues. Research and troubleshoot with support from SMEs as needed Collaborate with development, operations, and support teams to resolve performance issues. Conduct root cause analysis for performance problems and recommend solutions. Optimization and Best Practices: Develop and implement best practices for using Dynatrace effectively. Optimize monitoring configurations and settings for improved performance and efficiency. Stay updated with the latest features and updates in Dynatrace and incorporate them into the monitoring strategy. Documentation and Training: Document configurations, processes, and troubleshooting steps related to Dynatrace. Conduct training sessions for team members on the use and capabilities of Dynatrace. Create user guides and manuals for internal stakeholders. Conduct training sessions with demo for customer Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: Proven experience in deploying and managing Dynatrace in a professional setting. Strong background in application performance monitoring and management. Experience with cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes). Extensive background and experience in deploying and managing across complex global environments. Servicenow integration experience. Skills: Proficiency in Dynatrace configuration and administration. Strong analytical and problem-solving skills. Excellent decision-making skills. Excellent communication and collaboration abilities. Familiarity with scripting languages (e. g. , Python, Shell scripting) is a plus. Understanding of IT infrastructure, networking, and application development processes. Experience working with remote technical teams/resources. Strong communication and executive level presentation skills. Preferred Certifications: Dynatrace Certified Associate Dynatrace Certified Professional Work Environment: This position may require both remote and on-site work, depending on the organizations needs. Occasional on-call support may be required to address critical issues. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Roles & Responsibilities: - Collaborate with business managers and stakeholders to understand and gather automation requirements. - Design, develop, and implement Automation Anywhere & Power Automate bots and workflows to automate business processes. - Conduct thorough testing of automation solutions to ensure accuracy, efficiency, and reliability. - Work closely with cross-functional teams to integrate RPA solutions into existing systems and processes. - Provide ongoing support and maintenance for deployed automation solutions. - Stay updated on the latest features and best practices in Automation Anywhere & Power Automate. - Ensure solutions are scalable, maintainable, and secure. - Provide technical support and training to users. - Work with development teams and product managers to ideate software solutions - Complete end to end unit and functional testing - Work on Proof of concepts and present to customers

As a core member of our Group IT team, you will work with dedicated professionals to bring our recently launched Oracle Fusion Finance and HCM to full optimization. The ideally candidate, will have worked directly on a Cloud Fusion Project and can bring this experience with them. Minimum 4 years of experience with the following: Oracle Fusion ERP/PPM API capabilities Oracle Fusion ERP key Master/Transactional Tables (i. e. AP_INVOICES_ALL, RA_CUSTOMER_TRX , PO_HEADERS_ALL, PER_ALL_PEOPLE_F, PER_ALL_ASSIGNMENTS_M ) Development & unit testing of integration components & web services (SOAP/REST) using OIC and other 3rd party tools such as POSTMAN and SoapUI. OIC adapters, usage of File adapter, usage of orchestration integration patterns (Scheduled and App-driven) Supporting integrations, including monitoring, and altering Development of BIP reports in Oracle Fusion including creation of RTF, ETEXT and Excel templates via BI Publisher Desktop Oracle SQL and PL/SQL (Stored Procedures, Functions, Packages) Oracle DB objects (Table, Views, Index, Sequence) design, creation, maintenance, and analysis Minimum 2 years of experience with the following: BIP Reports advanced concepts (sub-templates, embedded variables, bursting) Integration security and Oracle offerings Ability to leverage pre-built integrations, cloud adapters, connections, SaaS applications, etc. in the solution It is preferred, if you also have: Oracle Fusion HCM API capabilities Certified Oracle Integration Cloud Specialist You will be a Specialist on the team to specify technical requirements for the integration requirements on the programme, this involves developing, validating and reviewing conceptual, logical and physical integration design Contribute to the end-to-end development of Oracle Integration Cloud (OIC) solutions, including active involvement in solution design activities, configuration, and implementation - ensuring that the solutions are fit for purpose Work as part of a global team of Oracle Integration Cloud (OIC) developers and functional experts Develop and provide technical support of Oracle ERP/PPM integrations, extensions and reports, including making REST and SOAP calls, FBDI File Uploads, BI-Publisher reports, analysis and OTBI Reports, Visual Basic Studio/Redwood. Perform integrations between Oracle Cloud and 3rd party applications both inbound and outbound Write technical specifications, based on functional design discussions or documentation Work with Oracle Support (via Service Request) for Fusion and OIC server/seeded functionality related issues Perform any other duties which the team may require as part of the projects and business objectives

Wor From Home ROLE: Azure DevOps Engineer Total Exp: 3 7 Years Location: Anywhere in India Work from Home following below conditions are MANDATORY: If Offered, candidate must visit office Bangalore Development Center to collect laptop on his/her own. Visit Bangalore Development Center for work from office for 5 days in every 6 months but company will not reimburse for stay and travel expenses. Education: BE/B. Tech/MCA/M. Sc/MCM/M. Tech/Phd The Azure Operational Support Specialist will play a key role in ensuring the smooth day-to-day operation of our Microsoft Azure cloud environment. This position is responsible for handling operational tickets, monitoring system performance, and resolving issues to maintain service reliability for internal teams and stakeholders. The role sits within the Infrastructure Cloud Engineering department and collaborates closely with other technical teams to support business needs. Job Responsibilities Monitor and maintain the Microsoft Azure cloud environment, ensuring system availability and performance. Respond to and resolve operational support tickets via a ticketing system (e. g. , ServiceNow). Perform routine system health checks, including resource usage, logs, and alerts using Azure Monitor and Azure Portal. Troubleshoot and escalate issues related to Azure services such as Virtual Machines (VMs) and storage accounts. Assist with user access management, including provisioning and de-provisioning accounts in Azure AD. Update and maintain documentation for operational processes and incident resolutions. Collaborate with IT teams to implement minor configuration changes under guidance (e. g. , scaling resources or adjusting alerts). Use tools like Azure PowerShell or Azure CLI for basic scripting and task automation as needed. Provide regular status updates on ticket resolution and operational metrics to the IT Operations Manager. Work Experience Associate`s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience with Azure-specific tools like Azure Monitor, Log Analytics, or Azure Security Center. 5+ years of experience in cloud operations or technical support roles. Knowledge of basic networking concepts (e. g. , VPNs, subnets) within Azure. It can also include specific tools, expertise or qualifications that are a plus or nice to have Knowledge Technical Candidate would hold one or more of the following certification: 1. Designing Microsoft Azure Infrastructure Solutions AZ3052. Microsoft Azure Administrator AZ104

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned. Provides project or program support to a functional group or business process. Monitors program/project/system status, budgets and timetables. Applies knowledge of and experience in company operations to assist in the development, implementation and administration of program/system guidelines and procedures. Gathers and compiles information for reports. Provides technical support, which may include program/system training, program/system documentation, data extraction, data review, tracking and coding. OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision. DIFFERENTIATING FACTORS Autonomy: Seasoned individual contributor who provides assistance and training to lower level employees. Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments. Works under limited supervision. Organizational Impact: Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation. Work consists of tasks that are typically not routine. Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness of job area . Expected to independently propose solutions to problems for manager review. Communication and Influence: Communicates typically with internal and external contacts . Obtains and provides information on matters of moderate importance to the job area. Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area. Required Knowledge and Experience: Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education. Requires minimum of 4 years of relevant experience . Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

We are seeking a dynamic and experienced Technical Lead to join our CRM team in Pune India. This role involves a blend of functional responsibilities along with technical deliveries. The ideal candidate will be a people person, a culture carrier, and skilled at managing senior stakeholders. leadership and ownership for the successful execution of the tech delivery: agreed scope on effort, time and quality being a trusted partner for business and sponsors, is well aligned with all business and IT stakeholder able to analyze and propose a solution approach considering aspects like delivery risk, sustainable solution design, cost efficiency as well as time to market provides the initiative plan and regular updates as needed (deadlines, milestones, delivery, requested and planned resources etc.) profound knowledge of the IT system landscape, delivery models and proven track record where appropriate: Organizes and leads the initiative team (i.e. plans and manages allocated resources, shapes priorities, coordinates interactions with customers and users and keeps the initiative team focused) strong technical skills with proven record of delivering high performing and highly available transaction oriented applications ideally 15+ years hands on experience in Java / Spring etc., with proficiency as a Full stack or Back end services or UI UI development experience in React / Angular is a plus exposure to Messaging and Integration patterns are essential - Kafka / MQ / Camel etc. exposure to Financial Services domain, including CRM platform experience in Azure / AKS cloud is required experience demonstrating full ownership and handling all stake holders including technical support UBS is the world s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries.

Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to learn and work on changing and emerging technologies. First point of contact for clients for issues concerning their computer systems and equipment. Keep track of user s system issues until they are resolved by adhering to the agreed timelines. Resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Provide accurate feedback to customers promptly. Ensure proper logging of all issues. Follow up with clients to make sure their computer systems are functioning properly after troubleshooting. Document technical knowledge in the knowledge database. Train people on how to use different types of systems. Monitor daily performance of technical systems. Help organizations deploy new software or hardware systems. Skill sets/Experience we require: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or relevant field

We are looking for an SAP Service Delivery Manager that oversees and manages the support for SAP Sales order management (SD) and SAP Service Cloud Module (SSC)within an organization. This role typically involves leading a team, managing projects, and ensuring smooth operation of these systems and their related processes. SAP Service Delivery Manager role includes following responsibilities: Lead weekly or bi-monthly team meetings and guide team members in delivering towards KPIs. Ensuring project milestones are met, deliverables are completed on time, and risk management is effective. Act as a single point of contact of procurement operations area; Provides input for Optimization calls. Needs to be involved in identifying and implementing process improvements within the SD and SSC modules. Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency. Drive Application rationalization to reduce local applications to the absolute minimum. Identify opportunities to decommission applications or move to regional / global solutions. Continuous Improvement: own detailed trend analysis and reports regarding application performance, identify areas for improvement, agree and implement improvement plans with Pfizer Digital Client Partners, in coordination with the Digital Commercial Enablement and Market Facing Products and Solutions teams. Partner with Service Providers to drive increased value from services. Ensure alignment across the Pfizer Digital organization and service providers - effectively utilizing the Pfizer Digital organization. Adhere to the Pfizer Digital Process Framework, collaborate and work with various teams within Pfizer Digital to ensure compliance with Pfizer Digital standards. Maintain a technical understanding of global & regional applications within the portfolio. Follow appropriate Governance & Compliance processes for technology engineering, project management and application support. Provides status updates and communicates relevant Digital-related information to key stakeholders. Serves as main point of contact on all Digital-related matters for area of responsibility. Furthermore, the manager will oversee onshore and offshore contractors. ROLE RESPONSIBILITIES Responsible for vendor relationship management for all 3rd parties involved in the application support and maintenance across the markets and applications under his/her responsibility. Design, develop, test, and deploy data services using SAP data management tool and Syniti ADM toolset. Manage operational support projects and change initiatives through the project life cycle, ensuring delivery to required time, cost & quality. Participate in audit meetings to ensure all teams involved are following appropriate SOX and GMP audit procedures and policies to maintain good compliance posture. Provide technical support and troubleshooting for data issues and incidents. Support SAP Deployments, Acquisitions and Divestitures, Continuous Improvements projects. BASIC QUALIFICATIONS BS/MS Degree in Information Management, Computer Science, or Engineering 5+ years of SAP SD and SSC application administration and support experience Strong knowledge of SAP Sales Order Management (SD) and SAP Service Cloud (SSC) components, functions, and features. Experience in supporting projects that involve external vendors and multiple business areas. Proficient in Microsoft Project Office Suite (Word, Power Point, Excel) Project management knowledge & skills Ability to function effectively in a matrix model as well as team environment. Excellent communication, collaboration, and problem-solving skills. PREFERRED QUALIFICATIONS Extensive knowledge of SAP SD and SSC modules along with GTS experience. Experience supporting SOX, GMP audit applications with good understanding of audit processes and procedures. Experience in working with SAP S/4 HANA, GTS, SD, Logistics and SSC version 2 is a plus. Good understanding of data governance and data security principles and practices. Good understanding of SDLC processes and methodologies Certification in SAP SD or SAP S/4 HANA is a plus. Information & Business Tech #LI-PFE

Key Responsibilities: 1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process 2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly. 3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor . 4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features. 5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily. 6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided. 7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. . Qualifications Diploma/Degree Knowledge & Technical Skills knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause . Proficiency in hardware installation, troubleshooting, and maintenance. Familiarity with networking concepts, protocols, and troubleshooting. Experience with software installation, configuration, and support. Knowledge of antivirus software, firewalls, and security best practices. Experience ( Relevant ) 1-3 Yrs