Posted:1 day ago|
Platform:
On-site
Full Time
● Provide timely and effective technical support via email, chat, and calls
● Troubleshoot issues related to APIs, integrations, performance, and access
● Reproduce customer issues and document bugs for escalation to engineering
● Write knowledge base articles, FAQs, and documentation to reduce incoming queries
● Collaborate with engineering and product teams to resolve recurring issues
● Monitor support dashboards and meet defined SLAs and CSAT goals
● Assist in onboarding and training users where required
● Identify patterns and provide feedback for continuous product improvement
● 1– 4 years of experience in technical/customer support or engineering roles
● Strong problem-solving and troubleshooting abilities
● Experience with support tools (e.g., Zendesk, Freshdesk, Intercom)
● Understanding of web technologies (HTTP, REST APIs, browsers)
● Comfortable with logs, CLI tools, basic database queries (SQL)
● Excellent communication and documentation skills
● Ability to empathize with users and stay calm under pressure
● Familiarity with scripting (Python, Bash, or JavaScript)
● Experience supporting SaaS platforms or B2B tech products
● Exposure to DevOps or cloud platforms (AWS, GCP, Azure)
● Understanding of CI/CD or containerized apps (Docker, Kubernetes)
upGrad
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Practice Python coding challenges to boost your skills
Start Practicing Python Now
Delhi, India
Experience: Not specified
Salary: Not disclosed
Mumbai, Maharashtra, India
4.0 - 8.0 Lacs P.A.
Gurugram, Haryana, India
Salary: Not disclosed
maharashtra
Salary: Not disclosed
mumbai city
6e-05 - 0.00012 Lacs P.A.
Bengaluru, Karnataka, India
Salary: Not disclosed
Pune, Maharashtra, India
Salary: Not disclosed
Mumbai Metropolitan Region
Salary: Not disclosed
Pune, Maharashtra, India
Salary: Not disclosed
Bengaluru, Karnataka, India
Salary: Not disclosed
