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Route Mobile Rml
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Technical Support Engineer

Technical Support Engineer

Route Mobile Rml

2 - 3 years

|

4 - 8 Lacs

Mumbai Maharashtra India

Posted:20 hours ago| Platform: Foundit logo

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Skills Required

Troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Take ownership of all standard and premium rated MO related duties and administration, as well as all escalated coverage, connectivity and routing queries
Supplier / gateway communications.
Training of staff in MO tools and processes when required.
Gateway communication: reporting failures and any errors, such as character encoding, non-delivery, delays or feature support to suppliers.
Respond to queries regarding all connectivity issues such as gateways, routing, pricing, profiles, features, and delivery queries from internal staff.
Making changes on router to gateways, such as adding new destinations, disabling faulty routes, updating feature support, pricing changes, etc.
Gateway monitoring to ensure gateway uptime is maintained.
Complete monthly feedback reports for management

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Route Mobile Rml

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