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Technical Support Engineer L2- Notebook/Laptop

0 years

0 Lacs

Bengaluru, Karnataka

Posted:1 week ago| Platform: Indeed logo

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Work Mode

On-site

Job Type

Full Time

Job Description

General Information

Req #
WD00083976
Career area:
Customer Experience
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Wednesday, July 9, 2025
Working time:
Full-time
Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).


This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

1. Floor Support for All Queries

The L2 provides immediate resolution to technical, process-related, policy. This includes:

  • SOP clarifications for troubleshooting.
  • Guidance on part compatibility and usage.
  • Support in tool navigation and technical platforms.
  • Real-time support ensures engineers remain productive and avoid downtime due to ambiguity.

2. Escalation Handling (On Call and Off Call)

The role is critical in managing and resolving escalations efficiently, preventing customer dissatisfaction and potential brand impact.

3. Unit Collection & Field Support for Escalated/Repeat Cases

Ensures accountability and timely collection of defective units, facilitating root cause analysis and effective closures.

4. RCA for Escalated Cases

Drives continuous improvement by identifying root causes of escalated issues and suggesting preventive actions.

5. Technical KPI management as per given KPI.


Qualification & Experience

  • Degree in Information Technology or Hardware or related discipline.
  • Sound technical knowledge in troubleshooting hardware issues for laptop, desktop, accessories, headphones, keyboard etc.
  • Excellent communication and customer relation skills.
  • Working hours - 6 days a week (Monday to Saturday) 9 am to 6 pm, one day week off provided.

Additional Locations:
  • India - Karnātaka - Bangalore
  • India - Karnātaka - BANGALORE
  • India
  • India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE

NOTICE FOR PUBLIC

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

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