Technical Support Engineer (L1), Bangalore

Job description - Technical Support Engineer

Responsibilities

• Managing multiple client accounts for technical support
• Deploying Odyssey’s products for clients;
• Monitoring and maintaining Odyssey’s products;
• Installing and configuring operating systems and applications;
• Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
• Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
• Providing support, including procedural documentation and relevant reports;
• Responding within agreed time limits to call-outs;
• Prioritizing and managing many open cases at one time;
• Establishing a good working relationship with clients and teams;
• Testing and evaluating products;
• May require to work onsite in Customer location

Technical Knowledge

• OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.
• Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
• Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
• Working experience in setting up web servers, email servers
• Experience in network protocols and packet analysis
• Familiarity in database/system administration will be an advantage
• CISA/CISSP certifications will have a weightage
• Working experience in SSL, PKI, security protocols/products will be an added advantage

Additional skills

• Able to work independently and efficiently to meet deadlines.
• Self-motivated, Detail-oriented and organized.
• Experience with Hardware and Software issues.
• Proficient in Internet related applications such as Web Browsers & E-Mail clients
• Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
• Flexibility to travel, relocate, adapt to locations/languages

Salary

3.2 Lpa

Education

BE / B Tech in Computer Science / Electronics/ IT; Msc, MCA and Mtech.

Location

• Bangalore, Karnataka.

* CTC during the training period will be 3.2 lakh p.a.(Rs. 24,500 Take home salary per month) and the candidates are expected to stay with the company at least for 21 months from the date of joining.

* Candidate shall submit the original educational certificates as part of her employment with the Company which shall be retained till he/she remains employed.

* Interested candidates may share CV to hr@odysseytec.com

Job Types: Full-time, Permanent

Pay: Up to ₹24,500.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

Expected Start Date: 01/08/2025