Technical Support Engineer

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title :: L2 Support Engineer

Location :: Bengaluru, India (Hybrid - 10 days in a month onsite)

Minimum 3+ years of relevant experience

Shift Timing :: Rotational shift or weekend working


Top Skills ::

  1. Application Support
  2. Azure Cloud
  3. Ticketing System


  • Strong communication & collaboration.
  • Experience in Agile.
  • SLA-bound incident handling.
  • Familiarity with Windows Server, IIS.
  • Log analysis and user ticket triaging.
  • Report escalation process and create metrics/trend of tickets.
  • Azure fundamentals(app insight, app registration renewal, config update, Secret management etc.)
  • Application basic structure( Azure app services, Service accounts, SQL Server(s), Services, task manager, Browsers - Edge / chrome / Firefox / Safari etc.)


Should Have Skills:

  • App layer awareness (frontend/backend).
  • Knowledge of browser configs, session/caching issues.
  • Security and access management (e.g., AD roles).


Good to Have Skills:

  • Scripting (PowerShell).
  • Basic SQL queries.
  • Awareness of WAF/firewall issues.


About Ascendion:

  • Ascendion is transforming the future of technology with AI-driven software engineering.
  • Our global team accelerates innovation and delivers future-ready solutions for some of the world’s most important industry leaders.
  • Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients.
  • Join us to build transformative experiences, pioneer cutting-edge solutions, and thrive in a vibrant, inclusive culture - powered by AI and driven by bold ideas.

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